Support analyst Work, Jobs in Newick, Esx (with Salaries)

IT Service and Support Analyst
OneFamily —Brighton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Access
- Microsoft Office
- IT
1d
Business Analyst
Adur & Worthing Councils —Worthing
- £42,839 - £46,142 a year
- Full-time
- Employee assistance programme
2d
3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
9d
Research Management Information Analyst
University of Sussex —Brighton
- £34,610 - £41,700 a year
- Full-time
- Analysis skills
- University
Operations Analyst
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Microsoft Excel
- Employee discount
Quick apply
8d
Senior Risk Pricing Analyst
Somerset Bridge Group —East Grinstead
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
- Python
- Annual leave
- Referral programme
Quick apply
12d
Supply Chain Analyst
Brewers Decorator Centres —Brighton
- Hybrid work
- Microsoft Excel
- Travel
- Communication skills
- Employee assistance programme
11d
Senior Privacy Analyst (6 Month FTC)
1st Central —Haywards Heath
- Up to £50,000 a year
- Analysis skills
- Financial services
- AI
Senior Business Analyst (SaaS)
TDS Ultra Ltd —Brighton
- Full-time
- Bachelor's degree
- Agile
- In-person
Quick apply
9d
PR Account Manager
Spa Communications —Royal Tunbridge Wells
- From £35,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Annual leave
- Work from home
Quick apply
Triage Officer – Employment & Skills
East Sussex County Council —Lewes
- IT
12d
Intelligence Analyst - 18 month Fixed Term Contract (SEROCU)
Thames Valley Police —Crawley
- £46,075 a year
- Part-time
- Analysis skills
- Travel
- IT
- Annual leave
8d
IT Helpdesk Analyst
Park Holidays UK —Bexhill
- £30,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Sales
- Employee assistance programme
- Employee discount
Senior Consultant Local Support
East Sussex County Council —Lewes
- Customer service
- Organisational skills
- Leadership
1d
Business Analyst
Apex Infinity Solutions —East Peckham
- From £26,000 a year
- Full-time
- Data analysis skills
- English
- Administrative experience
- Free parking
- Annual leave
Quick apply
4d
Clinical Coding Validator and Lead Analyst
East Sussex Healthcare NHS Trust —Eastbourne
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Employee assistance programme
12d
Client Affairs Support Officer
East Sussex County Council —Eastbourne
- Communication skills
CCTV Data Co Ordinator
McAllister —Battle
- Full-time
- Microsoft Excel
- Rehabilitation centre
- Organisational skills
Quick apply
1d
Quality Analyst
LegalAndGeneral —Brighton and Hove
- Up to £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
- Employee discount
Quick apply
CCTV Analyst
McAllister —Battle
- Overtime
- Driving
- Rehabilitation centre
- In-person
Quick apply
1d

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IT Service and Support Analyst

OneFamily -
Brighton

Apply Now

Job details

Full-time
£30,000 - £35,000 a year
1 day ago

Qualifications

Desktop support
ITIL Certification
Microsoft Access
Microsoft Office
IT support
IT
Root cause analysis
Communication skills
Active Directory

Full job description

Are you a customer-focused IT professional who enjoys solving problems, improving services, and keeping business-critical technology running smoothly? We’re looking for an IT Service & Support Analyst to deliver high-quality technical support across our organisation.

In this varied role, you’ll provide 1st and 2nd line support, with agreed advanced troubleshooting across desktops, laptops, mobile devices, telephony, printing, business applications and end-user IT services.

You’ll help colleagues resolve incidents and service requests, support identity and access management activity, assist with security and audit requirements, and contribute to projects, disaster recovery and continuous service improvement, working with specialist technical teams where escalation is required.

Providing responsive IT support through telephone, face-to-face, Microsoft Teams, email, ticketing system and remote assistance channels.

Managing incidents, service requests, small changes and project tasks in line with agreed SLAs.
Supporting identity and access management processes, including starters, movers, leavers, access provisioning, permissions changes, access reviews and audit evidence.
Investigating recurring issues, supporting root cause analysis and identifying opportunities to improve first-time fixes.
Maintaining technical documentation, procedures and knowledgebase articles.
Supporting technology projects, security activity, audits, risk controls, disaster recovery and business continuity testing, working with specialist teams where required.
Working collaboratively with IT colleagues, stakeholders and third-party suppliers to deliver reliable, secure and customer-focused IT services.

At least two years’ experience in IT support, service desk, desktop support or identity and access management.

Strong troubleshooting skills across Windows, Microsoft Office, hardware, software and end-user devices.
Experience supporting identity and access management processes, including Active Directory, Microsoft Entra ID, access provisioning, access reviews and audit activity.
Good understanding of ITSM processes, including incident, request, change, problem, knowledge and continual service improvement practices.
Familiarity with endpoint management, service management tools, Microsoft 365 administration, mobile device management, telephony and network printing solutions, with the ability to work with specialist technical teams where escalation is required.

A well-organised, customer-focused approach with excellent communication skills across telephone, face-to-face, Microsoft Teams and written channels, with the ability to prioritise under pressure.

This is primarily an on-site role, with some flexibility to work remotely in line with the team rota and business needs.

Training or awareness in ITIL V3/4, customer service, service desk support, Microsoft 365 or basic identity and access management would be advantageous.

Why join us?

You’ll join a collaborative IT team where your technical expertise, initiative and commitment to service excellence will make a real impact. If you enjoy taking ownership, learning new technologies and helping people get the best from IT, we’d love to hear from you.

OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.

We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.

HR: [email protected]
Head Office Phone: 0800 373010
Head Office: 16-17 West St, Brighton BN1 2RL

Apply Now

Refine Your Search

support analyst jobs in newick, esx

IT Service and Support Analyst

Business Analyst

3rd Line Service Desk Technician

Research Management Information Analyst

Operations Analyst

Senior Risk Pricing Analyst

Supply Chain Analyst

Senior Privacy Analyst (6 Month FTC)

Senior Business Analyst (SaaS)

PR Account Manager

Triage Officer – Employment & Skills

Intelligence Analyst - 18 month Fixed Term Contract (SEROCU)

IT Helpdesk Analyst

Senior Consultant Local Support

Business Analyst

Clinical Coding Validator and Lead Analyst

Client Affairs Support Officer

CCTV Data Co Ordinator

Quality Analyst

CCTV Analyst

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