Line support technician Work, Jobs in North Ferriby, Ery (with Salaries)

1st Line Support Technician
Tevalis —Kingston upon Hull
- Weekend availability
- Hospitality
- Software troubleshooting
- In-person
- Free parking
- Employee assistance programme
Quick apply
IT Support Assistant
GEV Wind Power —Hessle
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Analysis skills
- Free parking
- Annual leave
Quick apply
5d
Medicines Optimisation Technician
Humber Teaching NHS Foundation Trust —Kingston upon Hull
- £32,073 - £39,043 a year
- Full-time
- Time management
11d
Technician in Science
HULL COLLEGE GROUP —Kingston upon Hull
- £23,014.20 - £24,794.00 a year
- Full-time
- Classroom experience
- Communication skills
8d
Manufacturing Technician - Caravans
Swift Group Ltd —Kingston upon Hull
- £15.19 an hour
- Full-time
- Power tools
Quick apply
Service Technician
Marshall Motor Group —Scunthorpe
- Annual leave
- Employee discount
Quick apply
Sample Registration Technician
Eurofins UK Food Testing —Grimsby
- Monday to Friday
- Microsoft Outlook
- Laboratory experience
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Chanterlands Pharmacy - Pharmacy assistant Apprenticeship- HU5 3TG
Impact Futures Candidate Team —Kingston upon Hull
- £8 an hour
- Full-time
- Customer service
- Administrative experience
- Presentation skills
Quick apply
Grounds Maintenance Technician
North East Lincolnshire Council —North East Lincolnshire
- £26,824 a year
- Full-time
- Customer service
- Free parking
- Employee discount
12d
Princes Pharmacy - Pharmacy assistant Apprenticeship- HU5 3QA
Impact Futures Candidate Team —Kingston upon Hull
- £8 an hour
- Full-time
- Customer service
- Administrative experience
- Presentation skills
Quick apply
Project Manager
Boston Energy —Hessle
- Full-time
- Engineering
Quick apply
10d
Princes Pharmacy - Pharmacy assistant Apprenticeship- HU3 2SE
Impact Futures Candidate Team —Kingston upon Hull
- £8 an hour
- Full-time
- Customer service
- Administrative experience
- Presentation skills
Quick apply
Design & Technology Technician
Ormiston Maritime Academy —Grimsby
- £24,429.22 - £26,086.64 a year
- Part-time
- School
- Employee discount
3d
IT Apprentice
AKR Growth —Grimsby
- Up to £11.44 an hour
- Microsoft Office
- Computer networking
- Organisational skills
Quick apply
Mechanical Technician
INEOS Group —Kingston upon Hull
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Maintenance
- Annual leave
- Employee assistance programme
Service Charge and Systems Support
Acis Group —Gainsborough
- £27,804 a year
- Full-time
- Communication skills
Quick apply
Samman Road Pharmacy - Pharmacy assistant Apprenticeship - HU17 0BS
Impact Futures Candidate Team —Kingston upon Hull
- £8 an hour
- Full-time
- Customer service
- Administrative experience
- Presentation skills
Quick apply
Engineering Technician - Hourly
Stagecoach —Grimsby
- £23.72 an hour
- Overtime
- Travel
- Employee assistance programme
- Employee discount
6d
Mechanical Technician
INEOS —Kingston upon Hull
- £0.01 a year
- Microsoft Powerpoint
- Microsoft Outlook
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
Morrill Pharmacy - Pharmacy assistant Apprenticeship - HU9 2LJ
Impact Futures Candidate Team —Kingston upon Hull
- £8 an hour
- Full-time
- Customer service
- Administrative experience
- Presentation skills
Quick apply

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1st Line Support Technician

Tevalis -
Kingston upon Hull

Quick apply

Job details

Full-time

Benefits

Free parking
Company pension
Employee assistance programme
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Hospitality
Software troubleshooting
Technical support
Root cause analysis
Communication skills

Full job description

Tevalis is a well-established and rapidly growing industry-leading EPOS, Enterprise, and integrated technology solutions provider with offices in the UK, Middle East, and APAC regions. Using our development expertise and industry knowledge, we build in house EPOS systems, solutions, and services to the hospitality industry of all shapes and sizes, from single independent operators to enterprise multi-site chains and leading brands. We currently support on-premises systems and enterprise platforms for more than 2,000 operators globally. Our clients operate in key sectors that include Restaurants, Food Halls, Pubs and Clubs, Quick Service and Kiosks, Hotels, Theatres and Cinemas, Private Members’ Clubs, Hotels, Leisure Venues and Stadia & Arena.

The Role

Due to internal career progression, we are looking for 1st Line Support Technicians to join our Support Team at Bridgehead Business Park, Hessle, who will serve as the initial point of contact for customers experiencing technical issues with our EPOS technology. This role is crucial in ensuring that our clients can continue their operations smoothly and efficiently. By handling inbound support cases via tickets, email or phone, you will triage and resolve issues on first contact whenever possible. When issues cannot be resolved immediately, you will escalate or transfer the cases to the appropriate team, ensuring that customers receive timely and effective resolutions.

In this role, the Technician will not only address technical problems but also build strong relationships with our customers by providing exceptional service and support. It may be necessary to liaise with third parties and other departments to provide updates and aid in the resolution of cases. Additionally, you will be responsible for raising documentation update requests when outdated procedures are identified, ensuring that our support processes remain current and effective. This role is integral to maintaining customer satisfaction and trust in our EPOS technology solutions.

Please note Tevalis do not offer sponsorship and you must be able to have the Right to Work in the UK.

You must also be able to commute to our office in Hessle as this is an office-based role.

Role and responsibilities

Investigate and resolve customer queries, providing support and expert knowledge by phone, email and other channels as required.
Handle break/fix cases promptly to ensure resolution within SLA.
Escalate as appropriate to relevant teams in the business (e.g. 2nd line, Integrations, etc) to ensure continued investigation and prompt resolution of issues.
Liaise with 3rd parties and internal teams to provide updates and aid resolutions as appropriate.
Accurately record details of customer contact and activities carried out in the ticketing system.
Work together with colleagues to identify potential problem issues – i.e. where an individual incident is affecting multiple customers.
Handle the Return Merchandise Authorisation (RMA) workflow where a device is broken and cannot be remotely resolved.
Action the service requests queue on a rotational basis.
Be the voice of the customer within Tevalis and ensure regular updates are provided to keep the customer informed of the status of their case.
Support documentation updates by highlighting misalignment and, in some cases, update documents personally (with authorisation from your Support Manager) to ensure accurate, up-to-date information.
Some weekend working will be required.

Required Skills, Experience and Personal Qualities

Familiarity and experience with troubleshooting hardware and software issues (preferably within EPOS systems).
Understanding of common technical support practices.
Ability to communicate clearly and empathetically with clients via multi-channel support.
Capable of root cause analysis and problem solving.
Experience of telephony and ticketing systems (preferably Halo ITSM) as well as knowledge management systems.
Ability to work as part of a close team and also with cross functional teams and 3rd parties.
Strong written communication skills to enable accurate documentation compilation.
Skilled at prioritising tasks with a focus on ensuring timely resolution of customer issues.
Experience in the hospitality industry and EPOS technology is preferred but not essential.

What We Offer

Competitive salary.
A company with strong product-market fit, a clear growth plan and a great story to tell.
Additional holidays: 25 days plus bank holidays, plus up to 5 extra days for 5 years service (pro rata).
Birthday off: Paid day off on your birthday.
Enhanced company sick pay: Above statutory requirements dependent on length of service.
Enhanced maternity pay: 14 weeks basic pay.
Enhanced paternity pay: 2 weeks basic pay.
Death in service life insurance: 3 x salary from day 1.
Leave policies: Bereavement, compassionate, and special circumstances leave.
Employee referral programme: Earn rewards for successful referrals.
Employee Assistance Programmes: Including Unum Help@Hand & Coyle Health & Well-being.
Free on-site parking: No parking costs at our Hessle office.
Company pension: 3% employer contribution, 5% employee contribution.
Branded workwear: Professional appearance support.

Quick apply

Refine Your Search

line support technician jobs in north ferriby, ery

1st Line Support Technician

IT Support Assistant

Medicines Optimisation Technician

Technician in Science

Manufacturing Technician - Caravans

Service Technician

Sample Registration Technician

Chanterlands Pharmacy - Pharmacy assistant Apprenticeship- HU5 3TG

Grounds Maintenance Technician

Princes Pharmacy - Pharmacy assistant Apprenticeship- HU5 3QA

Project Manager

Princes Pharmacy - Pharmacy assistant Apprenticeship- HU3 2SE

Design & Technology Technician

IT Apprentice

Mechanical Technician

Service Charge and Systems Support

Samman Road Pharmacy - Pharmacy assistant Apprenticeship - HU17 0BS

Engineering Technician - Hourly

Mechanical Technician

Morrill Pharmacy - Pharmacy assistant Apprenticeship - HU9 2LJ

I want to receive the latest job alerts for line support technician in north ferriby, ery

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