1st line support Work, Jobs in Northern Ireland (with Salaries)

1st Line IT Support Technician
Switch Business Systems Limited —Derry
- £25,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Computer networking
Quick apply
11d
BSO_Payroll Support Officer Band 3
Health and Social Care Trust —Derry
- £24,937 - £26,598 a year
11d
NHSCT_Intensive Support Service Team Leader (Band 7)
Health and Social Care Trust —Ballymena
- £47,810 - £54,710 a year
12d
BHSCT_Advanced Practitioner Level 1 Dietitian / Team Lead Community Nutrition Support Band 7
Health and Social Care Trust —Belfast
- £47,810 - £54,710 a year
10d
Customer Support Operator
Mitie —Lurgan
- £13.45 an hour
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
NISCC_Business Support Team Leader Band 4
Health and Social Care Trust —Belfast
- £27,485 - £30,162 a year
Product Support Engineer
Mitie —Lurgan
- £41,097 a year
- 12 hour shift
- Communication skills
- Free parking
- Employee discount
Team Leader | 39hrs per week | Tyrone/Fermanagh Supported Living Service
Praxis Care —Omagh
- From £27,986.40 a year
- Full-time
- Nursing
- Driving
- Psychology
- Annual leave
- Employee discount
Quick apply
3d
Team Leader | 39hrs per week | Kesh Supported Living Service
Praxis Care —Enniskillen
- From £27,986.40 a year
- Full-time
- Nursing
- Driving
- Psychology
- Annual leave
- Employee discount
Quick apply
1d
Recruitment Specialist
Mitie —Lurgan
- £36,000 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Computer skills
- Annual leave
9d
Adult Support Worker Band 3
Health and Social Care Trust —Larne
- £24,937 - £26,598 a year
- Temporary
8d
Contract Team Operations Manager
TLT —Belfast
- Full-time
- Team management
- Leadership
Team Leader | 39hrs per week | Foyle Young People
Praxis Care —Derry
- From £27,986.40 a year
- Full-time
- Nursing
- Driving
- Psychology
- Annual leave
- Employee discount
Quick apply
2d
Relief Team Leder | Pettigo Road, Kesh
Praxis Care —Enniskillen
- £13.80 an hour
- Part-time
- Nursing
- Driving
- Psychology
- Annual leave
- Employee discount
Quick apply
9d
Systems, Networks and Security Administrator
Angoka —Belfast
- Full-time
- Azure
- Computer Science
- Microsoft Office
NHSCT Mental Health Support Worker Band 3
Health and Social Care Trust —Coleraine
- £24,937 - £26,598 a year
8d
SHSCT Operational Support Lead Band 7 (2 permanent vacancies)
Health and Social Care Trust —Craigavon
- £47,810 - £54,710 a year
- Hospital
9d
Temporary Team Leader | Female Only | Strangford Supported Living
Praxis Care —Newtownards
- From £27,986.40 a year
- Full-time
- Nursing
- Driving
- Psychology
- Annual leave
- Employee discount
Quick apply
8d
BHSCT_Band 6 Clinical Nurse Facilitator - Care Home Support Team
Health and Social Care Trust —Belfast
- £38,682 - £46,580 a year
- Temporary
5d
SHSCT_Dietetic Support Worker_Band 3
Health and Social Care Trust —Craigavon
- £24,937 - £26,598 a year
5d

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1st Line IT Support Technician

Switch Business Systems Limited
Derry

Quick apply

Job details

Permanent | Full-time
£25,000 - £30,000 a year
11 days ago

Qualifications

Microsoft Windows Server
ConnectWise
TCP
Driving Licence
Azure
Customer service
Technical support
Firewall
DHCP
CompTIA Network+
Computer networking
DNS
SharePoint
TCP/IP
CompTIA Security+
Communication skills
Active Directory
Intune
Help desk
VPN

Full job description

Role Overview:

We are seeking a skilled and customer-focused Technical Support Agent to join our dynamic MSP team. The ideal candidate will have hands-on experience supporting Microsoft 365, Azure, networking infrastructure, IT security, and hardware diagnostics. This role involves both remote and on-site support, ensuring our clients receive top-tier technical assistance and proactive solutions.

Key Responsibilities:

Provide 1st and 2nd line technical support to clients via phone, email, remote tools, and on-site visits.
Troubleshoot and resolve issues related to:
Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive, Intune)
Microsoft Azure (VMs, AD, AVD, networking, security)
Networking (firewalls, routers, switches, VPNs, DNS/DHCP)
IT Security (endpoint protection, MFA, compliance policies)
Hardware (PCs, laptops, printers, servers, peripherals)
Perform routine maintenance, patching, and monitoring of client systems.
Assist with onboarding/offboarding processes and user account management.
Document issues, solutions, and procedures in the ticketing system.
Participate in project deployments and migrations.
Travel to client sites for installations, troubleshooting, and audits as required.

Required Skills & Experience:

2+ years in a technical support or helpdesk role, preferably within an MSP.
Strong knowledge of Microsoft 365 and Azure environments.
Solid understanding of networking fundamentals (TCP/IP, VLANs, firewalls).
Experience with Windows Server, Active Directory, and Group Policy.
Familiarity with security best practices and tools.
Proficient in diagnosing and resolving hardware issues.
Excellent communication and customer service skills.
Demonstrated ability to manage multiple priorities independently, coupled with a proactive approach to workload and support delivery.

Desirable Qualifications:

Microsoft certifications (e.g., MS-900, AZ-104, MD-102)
CompTIA Network+ / Security+
Experience with RMM tools and PSA systems (e.g., NinjaRMM, HALO, ConnectWise)
Driving license and access to a vehicle

What We Offer:

Competitive salary and benefits package
Ongoing training and certification support
A collaborative and supportive team environment
Opportunities for career progression within a growing MSP

Job Types: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in northern ireland

1st Line IT Support Technician

BSO_Payroll Support Officer Band 3

NHSCT_Intensive Support Service Team Leader (Band 7)

BHSCT_Advanced Practitioner Level 1 Dietitian / Team Lead Community Nutrition Support Band 7

Customer Support Operator

NISCC_Business Support Team Leader Band 4

Product Support Engineer

Team Leader | 39hrs per week | Tyrone/Fermanagh Supported Living Service

Team Leader | 39hrs per week | Kesh Supported Living Service

Recruitment Specialist

Adult Support Worker Band 3

Contract Team Operations Manager

Team Leader | 39hrs per week | Foyle Young People

Relief Team Leder | Pettigo Road, Kesh

Systems, Networks and Security Administrator

NHSCT Mental Health Support Worker Band 3

SHSCT Operational Support Lead Band 7 (2 permanent vacancies)

Temporary Team Leader | Female Only | Strangford Supported Living

BHSCT_Band 6 Clinical Nurse Facilitator - Care Home Support Team

SHSCT_Dietetic Support Worker_Band 3

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