outbound sales advisor Work, Jobs in northern ireland (with Salaries)

Sales Advisor
BT —Belfast
- £27,835 a year
- Sales
- Communication skills
- Gym membership
Inbound Sales Advisor - Belfast
Concentrix —Belfast
- £26,520 a year
- Full-time
- Sales
- Contracts
- Employee stock purchase plan
- Employee assistance programme
Outbound Sales Advisor
Radius Limited —Belfast
- From £25,000 a year
- Full-time
- Communication skills
Quick apply
Customer Experience Advisor
Sliderobes —Belfast
- £28,000 a year
- Weekend availability
- Microsoft Word
- Hospitality
- Microsoft Outlook
- Life insurance
Quick apply
5d
Sales Executive
PGR Advisory Limited —Belfast
- From £30,000 a year
- Full-time
- English
- Financial services
- In-person
- Free parking
- Referral programme
Quick apply
14d
Sales Advisor
Radius Limited —Eglinton
- Full-time
- Microsoft Excel
- Microsoft Office
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
BT Business Sales Team Leader
BT —Belfast
- CRM software
- Sales
- Leadership
- Gym membership
8d

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Sales Advisor

BT -
Belfast

Apply Now

Job details

£27,835 a year

Benefits

Company pension
Gym membership

Qualifications

Outbound sales
Sales
Telecommunication
Communication skills

Full job description

Job Description

Job Title: Sales Advisor

Req ID: 58294

Job Function: Sales and Commercial

Posting Start Date: 29/05/2026

Posting End Date:

Division: UK Business

Job Location: GBR Belfast - Riverside Tower

Advertised Salary: 27,835.00

Job Req ID: 58294

Posting Date: 29/05/26

Function: Sales & Commercial

Location: Belfast

Salary: £27,835.00 + 30% OTE

About this role:

In this role you will deliver defined revenue, product volume and quality targets through retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures.

The EE Retentions Advisor plays a key role in retaining and growing our Small and Medium Business customers.

The role is primarily outbound‑focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high‑quality service.

This role requires strong customer conversations, commercial judgement, and flexibility to support business needs.

By delivering compliant, value‑led conversations and supporting key customer programmes, the role plays a direct part in strengthening long‑term customer relationships while supporting wider transformation and efficiency goals.

What you'll be doing:

Outbound Customer Growth

Proactively contact existing SMB customers to:
- Protect customers at risk of churn.
- Support contract renewals and retention activity.
- Identify upsell and cross‑sell opportunities aligned to customer needs.
Hold confident, value‑based conversations focused on long‑term customer outcomes.
Clearly explain products, pricing, and contract terms.
Ensure customers receive correct information and documentation before orders are placed.

Inbound Support (When Required)

Support inbound call volumes during busy periods.
Identify upsell and cross‑sell opportunities aligned to customer needs efficiently and professionally.
Take ownership of issues through to resolution, using correct processes.
Deliver a consistent customer experience across inbound and outbound activity.

Customer & Process Excellence

Maintain accurate customer records and contact details.
Follow all sales, compliance, and data protection requirements.
Use CRM and sales systems correctly at all times.
Escalate risks, complaints, or vulnerabilities appropriately.
Work closely with wider teams to resolve issues and improve outcomes.

Performance & Collaboration

Deliver against agreed performance measures, including quality, retention, and growth.
Actively engage in coaching, feedback, and development sessions.
Support a “one team” culture by sharing best practice and helping colleagues.

Essential skills/experience:

Strong communication and listening skills.
Confidence handling objections and challenging conversations.
Ability to balance customer needs with commercial outcomes.
High attention to detail and strong compliance mindset.
Comfortable working across inbound and outbound activity.

Desirable skills/experience:

Experience in outbound or inbound sales and retention
Experience working with SMB or business customers.
Knowledge of telecoms or B2B services.

Our package:

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

Access to an online private GP 24/7 for you and your immediate family
Market-leading paid carers leave with up to 2 weeks off
Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
Discounted EE and BT products, including mobile and broadband
Market leading Pension scheme – 5% from you and 10% from us
Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

Apply Now

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outbound sales advisor jobs in northern ireland

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