Customer service consultant Work, Jobs in Norwich, Eng (with Salaries)

Customer Service Consultant
HSBC Global Services Limited —Diss
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
FastTrack Trainee Mortgage Adviser
Haysto —Norwich
- £26,000 - £30,000 a year
- Full-time
- Bachelor's degree
- No degree
- Annual leave
- Referral programme
Quick apply
12d
Travel Consultant - Norwich City
Hays Travel —Norwich
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Customer Experience Consultant (Temporary)
Awaze —Lowestoft
- £28,019.56 a year
- Temporary
- Organisational skills
- Communication skills
- Employee discount
- Referral programme
Case Handler
Heritage Wills —Norwich
- £26,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Health and Safety Advisor
R G Wilbrey (Consultants) Limited —Norwich
- £38,000 - £48,000 a year
- Full-time
- Microsoft Office
- Travel
- Construction
Quick apply
Enterprise Customer Success Manager
Glassbox Ltd. —Norwich
- £100,000 - £500,000 a year
- Remote
- Master's degree
- Bachelor's degree
- No degree
Quick apply
10d
L&D Support Officers 10653
Norfolk County Council —Norwich
- £26,824 - £28,142 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee discount
- Gym membership
1d
Customer Implementation Consultant
Epos Now —Norwich
- £26,436 a year
- Full-time
- Google Suite
- Windows
Travel Consultant - Aylsham
Hays Travel —Aylsham
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
IT Tier 1 Consultant
Lanpro —Norwich
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer networking
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Retail Sales Advisor - Norwich 24hrs Part Time
Oak Furnitureland —Norwich
- £23,000 - £26,000 a year
- Part-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Customer support Consultant
Epos Now —Norwich
- £25,396 - £27,000 a year
- Full-time
- Hospitality
- Google Suite
- Customer service
- Free parking
- Annual leave
SME Employee Benefits Consultant
PIB Group Services Ltd. —Norwich
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Service Advisor
SLM Group Ltd —Attleborough
- Up to £39,000 a year
- Full-time
- Customer service
- In-person
- Mechanical knowledge
- Store discount
- Health & wellbeing programme
Quick apply
1d
Trainee Travel Consultant
OurCoop —Beccles
- £12.75 an hour
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
5d
Will Writing & Estate Planning Advisor - | Full Training |
Westminster Law ltd —Wymondham
- £49,500 a year
- Full-time
- Hybrid work
- Google Suite
- Sales
- Microsoft Office
- Work from home
Quick apply
10d
Client Development Manager
NielsenIQ —Norwich
- £33,000 - £40,000 a year
- Full-time
- Sales
- English
- SQL
- Employee assistance programme
- Flexible schedule
Quick apply
5d
Home Consultant
Tapi —Great Yarmouth
- Full-time
- Employee assistance programme
- Employee discount
10d
Senior Sales Consultant
Iconic Norwich —Norwich
- Full-time
- Sales
- Administrative experience
- Driving
Quick apply
11d

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Customer Service Consultant

HSBC Global Services Limited -
Diss

Apply Now

Job details

Full-time
From £27,200 a year

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you will:

Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience.
Play an integral part in customer education around HSBC digital services and fraud awareness.
Identify customers who are in vulnerable situations and determine the best way we can support them.
Help our customers with more complex banking needs to ensure they feel supported in their choices.

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.
The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service.
Be resilient to a continuous changing environment.

When & Where you'll work

Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks.

As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive starting salary of £27,200 based on 35 hours per week, plus an annual discretionary performance bonus.

You will also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more.
Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts.
A market-leading employer Pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.

Apply Now

Refine Your Search

customer service consultant jobs in norwich, eng

Customer Service Consultant

FastTrack Trainee Mortgage Adviser

Travel Consultant - Norwich City

Customer Experience Consultant (Temporary)

Case Handler

Health and Safety Advisor

Enterprise Customer Success Manager

L&D Support Officers 10653

Customer Implementation Consultant

Travel Consultant - Aylsham

IT Tier 1 Consultant

Retail Sales Advisor - Norwich 24hrs Part Time

Customer support Consultant

SME Employee Benefits Consultant

Service Advisor

Trainee Travel Consultant

Will Writing & Estate Planning Advisor - | Full Training |

Client Development Manager

Home Consultant

Senior Sales Consultant

I want to receive the latest job alerts for customer service consultant in norwich, eng

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