Head of training Work, Jobs in Paddington, Eng (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Training
CIBSE —London
- Full-time
- Hybrid work
- Presentation skills
- Driving
- Leadership
- Annual leave
- Referral programme
Quick apply
Head of Reward
QA Limited —London
- Analysis skills
- AI
- Annual leave
- Employee assistance programme
Head of Learning and Development - Europe & Middle East
Norton Rose Fulbright —London
- Full-time
- Management
- Presentation skills
- Team management
Head of People
Football Beyond Borders —London
- £42,282 - £49,328 a year
- Full-time
- Hybrid work
- Leadership
- School
- Annual leave
- Employee assistance programme
6d
Head of Waste Services and Development
tower Hamlets —London
- £84,459 - £92,332 a year
- Leadership
- Annual leave
8d
Head of Membership
Maison Estelle —West London
- Full-time
- Leadership
- Communication skills
- School
- Employee discount
Quick apply
8d
Head of Hospitality
Oak View Group —London
- Up to £55,000 a year
- Full-time
- Contracts
- Leadership
10d
Head of Supported Housing
Metropolitan Thames Valley —London
- £88,311 - £92,959 a year
Quick apply
6d
Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
13d
Head of Later Living
Metropolitan Thames Valley —London
- £88,311 - £92,959 a year
- Full-time
- Presentation skills
- Communication skills
Quick apply
14d
Training Coordinator
Pho —London
- £40,000 a year
- Full-time
- Travel
- Restaurant
Quick apply
10d
Pastoral Head of Year
Oasis Community Learning —Croydon
- Full-time
- Organisational skills
- School
- Teaching
3d
Deputy Head of Andrology
Health Services Laboratories (HSL) —London
- Up to £66,336 a year
- Master's degree
- Annual leave
- Employee assistance programme
1d
Head of Retail
Tala (We are Tala Ltd) —London
- Merchandising
- Analysis skills
- IT
- Employee discount
- Gym membership
Quick apply
12h
Creative Director (Head of UK Creative)
Manifest —London
- £80,000 - £90,000 a year
Head of Hackney SEND Information, Advice & Guidance Service
Hackney Borough Council —Hackney
- £58,551 - £59,574 a year
- Full-time
- School
10d
Head of Localisation
Gallup —London
- Hybrid work
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Employee stock ownership plan
3d
Head of Digital
Restaurant Associates —London
- £60,000 a year
- Leadership
- Marketing
- Employee discount
6d
Senior Policy Officer and Case Worker: Commissioner for Conduct
The Bar Council of England and Wales —London
- £51,225 a year
- Full-time
- Bar
- Analysis skills
- Organisational skills
- Annual leave
13d

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

head of training jobs in paddington, eng

Head Of Customer Experience

Head of Training

Head of Reward

Head of Learning and Development - Europe & Middle East

Head of People

Head of Waste Services and Development

Head of Membership

Head of Hospitality

Head of Supported Housing

Senior Customer Experience Manager

Head of Later Living

Training Coordinator

Pastoral Head of Year

Deputy Head of Andrology

Head of Retail

Creative Director (Head of UK Creative)

Head of Hackney SEND Information, Advice & Guidance Service

Head of Localisation

Head of Digital

Senior Policy Officer and Case Worker: Commissioner for Conduct

I want to receive the latest job alerts for head of training in paddington, eng

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