Structures manager Work, Jobs in Parkgate, Chs (with Salaries)

Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
4d
General Manager
Jenny's Bar —Liverpool
- £40,000 a year
- Full-time
- Hospitality
- Bar
- Microsoft Excel
Quick apply
5h
Aftermarket Programme Manager
Triumph Group, Inc. —Deeside
- Full-time
- Project management
- Leadership
8h
Shift Station Manager
Network Rail —Liverpool
- £43,588 a year
- Full-time
- Management
- Customer service
- IT
- Annual leave
- Employee discount
3d
Corporate Events Manager
Brabners —Liverpool
- Weekend availability
- Hybrid work
- Project management
- Communication skills
- Annual leave
- Life insurance
Estates Officer Higher Level
Betsi Cadwaladr University Health Board —Wrexham
- £50,129 - £57,365 a year
- Full-time
- English
5d
Lead Delivery Manager - DCX
The Very Group —Liverpool
- Full-time
- Hybrid work
- Agile
- Leadership
- Employee discount
Quick apply
5d
Paid Media Manager
Right at Home UK —Liverpool
- £40,000 - £46,000 a year
- Full-time
- Hybrid work
- Travel
- Marketing
- Free parking
- Health & wellbeing programme
Quick apply
12d
General Manager
Rudy's Pizza —Liverpool
- £40,000 a year
- Full-time
- Employee discount
Quick apply
Partnership Director
Equans —Winsford
- Up to £95,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Store Manager
Lidl —Prestatyn
- £46,000 - £66,000 a year
- Full-time
- Communication skills
- Time management
- Store discount
- Employee discount
CRM & Lifecycle Manager
Hovia —Liverpool
- £42,000 - £48,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
6d
PPC Lead
Armstrong B2B —Chester
- £40,000 - £50,000 a year
- Full-time
- Management
- Social media management
- Presentation skills
- Gym membership
- Sick pay
Quick apply
General Manager - Cluster
The Dixie Dean Hotel —Liverpool
- Full-time
- Maintenance
- Hotel
Quick apply
Workshop Manager
FOW Car Supermarket —Winsford
- £50,000 a year
- Full-time
- Management
- In-person
- Automotive diagnostics
- Free parking
- Health & wellbeing programme
Quick apply
Project Service Manager - Male Hostel
New Start —Liverpool
- £38,602 a year
- Overtime
- Management
- Supervising experience
- Annual leave
Quick apply
14h
Frontline Manager (FLM)
PepsiCo —Skelmersdale
- 12 hour shift
- Organisational skills
- Communication skills
Event Delivery Manager
BDO —Liverpool
- Full-time
- Organisational skills
- IT
- Leadership
Senior Paid Social Manager
Soar With Us —Liverpool
- £45,000 - £52,000 a year
- Full-time
- Remote
- Project management
- Mentoring
- Organisational skills
- Annual leave
- Life insurance
Quick apply
10d
Engineering Manager
AmcoGiffen —Tremeirchion
- £75,000 - £85,000 a year
- Full-time
- Civil engineering
- Engineering
- Master's degree
- Life insurance
Quick apply

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Senior Customer Service Manager

TeamGround Global Solutions Ltd
Liverpool

Quick apply

Job details

Permanent | Full-time
£47,125.88 - £65,542.21 a year
4 days ago

Benefits

Health & wellbeing programme
Employee mentoring programme
Flexitime
Company pension
Free fitness classes

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

About the Role:
Liverpool is a city built on connection, communication, and strong service culture—and at TeamGround Global Solutions Ltd, we bring that same energy into customer experience operations. We support fast-growing businesses by delivering structured, high-quality customer service solutions that feel personal, responsive, and reliable. We believe customer service is not just a support function—it is a core driver of business success.

We are looking for a Senior Customer Service Manager who can take full ownership of our customer operations function in Liverpool. This is not a routine management role—you will define service standards, lead performance strategy, and shape how our teams deliver exceptional customer experiences. You will act as the bridge between leadership, frontline teams, and customers, ensuring every interaction meets a high standard of quality and efficiency.

Why Work With Us?

The Environment:
We operate in a modern, professional workspace in Liverpool’s business district, designed for collaboration, focus, and performance. We value structure, clarity, and a supportive working culture where leaders are empowered to make real decisions.

Leadership Ownership:
You will have full responsibility for customer service performance and team leadership from day one. We trust senior managers to lead, not just supervise.

Operational Excellence Focus:
We care about doing things properly. You will have the tools and autonomy to build processes, improve KPIs, and shape customer experience strategy.

Growth Opportunity:
This role is designed for progression. Successful candidates can move into Head of Operations or Director-level positions as the company expands.

Key Responsibilities:

Customer Operations Leadership:
Oversee all customer service activity, ensuring consistent quality, efficiency, and professionalism across the team.

Performance & KPI Management:
Track, analyse, and improve key performance indicators such as response time, resolution rate, and customer satisfaction.

Team Leadership & Development:
Lead, coach, and support customer service staff. Conduct performance reviews and build a strong, accountable team culture.

Process Improvement:
Identify inefficiencies in workflows and implement scalable improvements to enhance service delivery.

Escalation Management:
Act as the final point of escalation for complex customer issues, ensuring timely and effective resolution.

Stakeholder Communication:
Work closely with internal teams and leadership to align customer service operations with business goals.

What We Are Looking For:

Experience:
5+ years in customer service, contact centre, or customer operations roles, including at least 2+ years in a senior or managerial position.

Leadership Ability:
Proven experience managing teams, improving performance, and driving accountability in a structured environment.

Operational Mindset:
Strong understanding of KPIs, service delivery frameworks, and process optimisation.

Communication Skills:
Clear, confident communicator who can handle escalations and present performance insights to leadership.

Problem-Solving Approach:
Ability to remain calm under pressure and make practical, data-informed decisions.

Mindset:
You are structured, proactive, and focused on building systems that scale—not just managing day-to-day tasks.

Pay: £47,125.88-£65,542.21 per year

Benefits:

Company pension
Employee mentoring programme
Flexitime
Free fitness classes
Health & wellbeing programme

Work Location: Hybrid remote in Liverpool L3

Quick apply

Refine Your Search

structures manager jobs in parkgate, chs

Senior Customer Service Manager

General Manager

Aftermarket Programme Manager

Shift Station Manager

Corporate Events Manager

Estates Officer Higher Level

Lead Delivery Manager - DCX

Paid Media Manager

General Manager

Partnership Director

Store Manager

CRM & Lifecycle Manager

PPC Lead

General Manager - Cluster

Workshop Manager

Project Service Manager - Male Hostel

Frontline Manager (FLM)

Event Delivery Manager

Senior Paid Social Manager

Engineering Manager

I want to receive the latest job alerts for structures manager in parkgate, chs

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