Great journeys start with great people
Here at LNER, we're shaping the future of rail on one of the UK's most iconic routes. From our high-speed Azuma fleet, redefining long-distance travel, to our next generation of trains, Serenza, this is a moment of real transformation for LNER. We're investing in cutting-edge technology, sustainability, and most importantly our people, to deliver outstanding experiences for our customers. There has never been a more exciting time to grow your career with LNER!
So, what exactly do our Station Support Assistants do?
As a Station Support Assistant you'll be involved in helping to ensure the safety and security of customers, colleagues and the overall station environment. Nothing will be too much trouble for you as you provide our customers with whatever assistance they need, whether this is helping with luggage, dealing with complaints or answering questions about timetables. You'll provide a consistent and high-quality customer experience for our customers in a front line role as they enter and leave the station. contributing to the safe, punctual and efficient departure of train services.
This is a safety critical role therefore you will be responsible for ensuring all work is undertaken in a safe manner, reporting any unsafe acts or defects to the appropriate person or department.
You'll also provide any assistance as required - whether it's providing directions, helping customers with mobility issues or with luggage – all with a smile!
We're looking for friendly and proactive people that are able to balance safety and customer service at all times. If you think this sounds like you then this may be your perfect job!
What you'll need
To make it as a Station Support Assistant, you need to:
- Have a professional approach to your work
- Be passionate about providing amazing customer service
- Be proactive, having a genuine desire to delight customers
- Have first class interpersonal skills
- Love the buzz of a busy environment, being able to keep your cool under pressure
- Be safety conscious - able to spot and anticipate risk
- As part of the interview process, you'd need to pass some industry standard psychometric testing and a safety critical medical.
- It's important to note that this is not your standard 9-5 job. There will be early and late shifts including some weekends, working in rotation – so, flexibility is essential.
As we receive a large number of applications, we're only able to offer personalised feedback once candidates reach the face‑to‑face interview stage.
You'll enjoy
- Free travel on LNER, plus 75% off other companies' tickets (for you and your dependents).
- Discounted international train tickets (after one year's service).
- 50% discount on LNER tickets for friends and family.
- Generous pension scheme.
- Annual cycle to work schemes/electric vehicle scheme.
- Discount, savings and cashback scheme from top retailers.
- Health and wellbeing schemes and discounts.
- A host of training opportunities to help further your career.
- Rewards and awards to recognise when you shine.
Life at LNER
We're on a mission to become the UK's most loved, forward-thinking, and responsible train operating company in the UK. This means making a real difference by doing the right thing for our customers, our people, and the communities and destinations we serve. Together, we're shaping the future of rail travel through our passion, our innovation, and our extraordinary people. Our people are at the heart of everything we do. We're committed to creating an inclusive and engaged culture that supports everyone at every stage of their journey. This means that when you're with LNER, you can truly be yourself—and it's why so many of our colleagues choose to stay and grow with us.
- Diversity and inclusion – We are passionate about building a diverse and inclusive workforce that reflects the communities we serve. We actively create opportunities to inspire and attract diverse talent to join LNER. We are committed to supporting all candidates, so if you require any adjustments or assistance at any stage of the recruitment process, please let us know.
- Developing our people – We're creating a learning culture that enables our people to be the best they can be. We support development and career journeys with the right tools and resources, aligned to our people priorities: readiness for Great British Rail, the future world of work and strong, people focused leadership that delivers for our people, customers, and business.
- Health and wellbeing - To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.
Disclosure and Barring Service (DBS) check
At LNER, safety is our top priority. If your application is successful and you're new to the business, we'll carry out a basic DBS check as part of our pre-employment process. This is only takes place once a conditional job offer has been made. The DBS check looks for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA) 1974. If there's evidence of an unspent conviction or a conditional caution, the details of these will be reviewed internally by a cross functional panel on a case-by-case basis before a final offer of employment is confirmed. Please note that in some cases, this may result in an offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice.
Medical screening
We're a safety conscious business, so when joining LNER in any role you'll need to pass a medical screening and a drugs and alcohol test before we can confirm an unconditional job offer. For safety-critical roles, a safety-critical medical will also be required. Our Talent Team will be on hand to guide you through the process and will send you a medical questionnaire by email. Once complete, this will go directly to our in-house Health and Wellbeing team who will contact you to arrange a convenient location, date and time for your medical appointment. We currently have clinics in Kings Cross, Doncaster, Newcastle and Edinburgh. The sooner we can do it, the better, so please try to be flexible with your availability. Once your medical is approved, we'll finalise any last details and look forward to you joining the team!
How to apply
We have fantastic opportunities for people from all different backgrounds, so now is the time to join the team at LNER.
We do things a little differently at LNER and offer all applicants applying for this role a text-based interview designed to help you put your best foot forward. This process is backed by AI but managed by humans. Please do not include any personal information in your responses. We only need to hear about your skills and experiences. Click ‘Apply Now' and start your journey here!
