1st line support Work, Jobs in Pitsford, Nth (with Salaries)

2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Phone etiquette
Quick apply
8d
1st Line IT Service Desk Analyst
Primary Goal —Market Harborough
- £25,191 - £26,409 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer networking
Quick apply
3d
HR Business Analyst Graduate
Mercedes AMG High Performance Powertrains —Brixworth
- £33,000 a year
- Microsoft Office
- Administrative experience
- Analysis skills
- Annual leave
- Employee discount
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
1st/2nd Line IT Support Engineer
Haus of HR —Olney
- £25,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- SharePoint
- IT
- Annual leave
Quick apply
3d
Second Line Technical Support Analyst
Kinetic Software —Milton Keynes
- £32,000 - £39,000 a month
- Hybrid work
- Azure
- SQL
- Communication skills
- Employee assistance programme
- Employee discount
EPR Reporting Analyst
Lorax Compliance Ltd —Rugby
- From £26,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Data analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
Family Support Worker
Kings Heath Primary Academy —Northampton
- £26,824 a year
- Administrative experience
- Leadership
- School
- Employee assistance programme
- Flexible schedule
Customer Service Advisor
Allica Bank —Milton Keynes
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Financial services
- Banking
Prisoner Escort and Driver
Serco Plc —Buckingham
- £24,596 - £31,063 a year
- Overtime
- Driving
- IT
- Communication skills
- Paid training
- Employee assistance programme
Mobile Patrol Officer PART TIME
1st Reaction Security —Kettering
- £15.25 an hour
- Overtime
- Microsoft Word
- Driving
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
IT Manager
Billing Finance —Northampton
- £50,000 - £55,000 a year
- Hybrid work
- IT
- Employee assistance programme
Senior Support Worker
Claris Homes —Kempston
- Up to £37,000 a year
- Overtime
- Supervising experience
- Working with children
- First Aid Certification
- Free parking
- Annual leave
Quick apply
Residential Support Worker
Claris Homes —Kempston
- £14.70 - £16.00 an hour
- Overtime
- Working with children
- First Aid Certification
- In-person
- Free parking
- Annual leave
Quick apply
Fleet Vehicle Technician - Northamptonshire
East Midlands Ambulance Service NHS Trust —Northampton
- £32,073 - £39,043 a year
- Overtime
- Mechanical knowledge
1-2-1 Learning Assistant
Greenwood Academies Trust —Corby
- Part-time
- School
- Free parking
- Annual leave
2d
Learning Mentor - Fixed term for 1 Academic Year in Post 16
Greenwood Academies Trust —Northampton
- Full-time
- Employee assistance programme
- Employee discount
Teacher
Rockingham Primary School —Corby
- £32,916 - £51,048 a year
- Leadership
- Communication skills
- School
- Employee assistance programme
- Employee discount
Logistics Manager - Fixed Term Contract
Silverstone —Silverstone
- Weekend availability
- CAD
- Project management
- Organisational skills
Quick apply
Facilities Technician
The Air Ambulance Service —Rugby
- £28,782 a year
- Full-time
- Maintenance
- Driving
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d

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2nd Line Support Technician

dbfb Ltd
Northampton

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
8 days ago

Benefits

Company pension

Qualifications

Azure
GCSE
Microsoft Office
VoIP
Computer hardware
Phone etiquette
Communication skills
Active Directory
CompTIA A+
Time management

Full job description

What’s the role?

As a 2nd Line Support Technician, you will be integral to the daily support and maintenance of our clients' IT, telephony, and connectivity infrastructure. In this role, you'll provide essential technical support to end users, tackle complex issues across our technology portfolio, and enhance the effectiveness of our support-team.

This is a hybrid role, ideal for a driven IT professional ready to advance their career.

Key tasks:

BAU Ticket Management: Handle day-to-day business-as-usual (BAU) tickets.
Second-Line Technical Support: Deliver prompt, second-line technical assistance for end-user hardware and software issues.
Incident Diagnosis and Resolution: Tackle escalated IT incidents in collaboration with first-line support and vendors.
Hardware and Software Maintenance: Configure, and maintain computer hardware, software, and peripherals.
Network Troubleshooting: Manage network-related issues, including connectivity, access point, switches, routers, and configuration.
Telephony System Support: Resolve issues with VoIP systems and associated connectivity.
Audio-Visual System Support: Address problems in Teams Meeting Room environments and Content Management Systems (CMS).
First-Line Team Support: Assist first-line support through one-on-one mentoring in relation to 1st line ticket responsibilities.
Continuous Improvement: Stay current with industry trends and emerging technologies to enhance support initiatives.
Trend Spotting: Identify common query types and implement service improvements to pro-actively tackle these in conjunction with 3rd line team.
Achieve and maintain learning and certification paths in line with the business needs.
Basic configurations for BAU connectivity hardware, i.e. hardware and routers.
Rota based out of hours onsite event support will be required.
Occasional customer onsite support may be required.
Working hours are shift based on a rota (8:00-16:30 / 09:30-18:00)

What will you bring?

Competencies:

Customer-Focused: Committed to delivering responsive solutions to IT and telecom challenges.
Analytical Thinker: Skilled in troubleshooting and identifying solutions efficiently.
Customer-Focused Attitude: Dedicated to meeting and exceeding customer expectations.
Professional Communication: Engages third parties confidently and assures priority to accounts.
Effective Communicator: Friendly, confident phone manner and strong written communication skills.
Business-Savvy: Identifies opportunities for improvement with excellent time management.
Adaptable: Thrives in a fast-paced, evolving environment.
Detail-Oriented: Manages multiple queries simultaneously with strong attention to detail.
Self-Motivated: Displays a strong desire to learn and grow.

Experience:

Proven experience as a 2nd Line Support Technician/Engineer or comparable role, with consistent high performance.
Skilled in cloud, hardware, software, and network issue resolution.
Strong knowledge of Microsoft operating systems.
Experience with Active Directory, Group Policy, and related tasks.
Experience with VoIP systems, connectivity and AV is advantageous
Familiarity with the Microsoft suite, including Admin Centre, Azure, Entra ID and lntune

Qualifications:

GCSE Maths & English Language Grade 5 or above (or recognised equivalent qualification)
Relevant industry certifications (CompTIA A+ and Microsoft MS900, AZ900, MDI 00/I 01 /I 02 preferred)

What is in it for you?

A competitive salary
22 days holiday plus an extra day for your birthday, increasing to 25 days holiday in your 2nd year
Pension scheme
NHS Healthcare Top-Up Cash Plan (money back on everyday medical expenses)
Death in Service (3 x salary)
Discount scheme on entertainment/shopping/leisure activities
Personal development plan with dedicated self-development time
Industry recognised certified training will be supplied with a time matched model
Hybrid based working is available, subject to performance

Culture & environment:

We believe in working hard, supporting each other, and celebrating success. Collaboration, innovation, and a shared drive to make an impact define our culture. We encourage fresh thinking, value creativity, and always look for ways to improve.

Our fast-paced, dynamic team enjoys what we do and has fun along the way. If you want to be part of a company where your work is valued, your ideas matter, and your contributions make a difference, dbfb is the place for you.

All employees are measured on the following core standards:

Customer Focused
Accountable
Commercially Aware
Team Working/Collaboration
Innovative

To continuously develop and embed our commitment to our internal brand behaviour and culture we are looking for someone who will bring to the business some or all of the following strengths:

RESPONSIBILITY - People who are especially talented in the Responsibility theme take psychological ownership of what they say they will do. They are committed to stable values such as honesty and loyalty.
ACHIEVER - People who are especially talented in the Achiever theme have a great deal of stamina and work hard. They take great satisfaction from being busy and productive.
DEVELOPER - People who are especially talented in the Developer theme recognise and cultivate the potential in others. They spot the signs of each small improvement and derive satisfaction from these improvements.
ANALYTICAL - People who are especially talented in the Analytical theme search for reasons and causes. They can think about all the factors that might affect a situation.
RESTORATIVE - People who are especially talented in the Restorative theme are adept at dealing with problems. They are good at figuring out what is wrong and resolving it.

Quick apply

Refine Your Search

1st line support jobs in pitsford, nth

2nd Line Support Technician

1st Line IT Service Desk Analyst

HR Business Analyst Graduate

1st line Support Engineer

1st/2nd Line IT Support Engineer

Second Line Technical Support Analyst

EPR Reporting Analyst

Family Support Worker

Customer Service Advisor

Prisoner Escort and Driver

Mobile Patrol Officer PART TIME

IT Manager

Senior Support Worker

Residential Support Worker

Fleet Vehicle Technician - Northamptonshire

1-2-1 Learning Assistant

Learning Mentor - Fixed term for 1 Academic Year in Post 16

Teacher

Logistics Manager - Fixed Term Contract

Facilities Technician

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