Housekeeping manager Work, Jobs in Pitsford, Nth (with Salaries)

Hotel Reception Team Leader
Mercure Hotel Northampton —Northampton
- Up to £27,000 a year
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
6d
Hotel Assistant Front Office Manager
Mercure Hotel Northampton —Northampton
- Up to £28,000 a year
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
6d
Retail Shift Lead
Company Shop Group —Corby
- £14,250 a year
- Part-time
- Customer service
- IT
- Cash handling
- Free parking
- Employee assistance programme
Quick apply
Housekeeping Supervisor
Marriott Leicester —Leicester
- Full-time
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
9d
Housekeeper
Wellingborough School —Wellingborough
- £8,591.96 a year
- Part-time
- In-person
- School
- Time management
- Free parking
Quick apply
8d
Cleaning Team Leader - Midsummer Place, Milton Keynes
Savills Management Resources —Milton Keynes
- £16.09 an hour
- Microsoft Word
- Microsoft Excel
- Computer literacy
14h
Male Housekeeper
Balance Health Clubs & Spa —Kettering
- £12.82 an hour
- Part-time
- In-person
- Communication skills
- Free parking
Quick apply
9d
Housekeeper
Tanglewood Care Services —Oadby
- £12.71 an hour
- Part-time
- In-person
- Communication skills
- Hospital experience
- Employee discount
- Referral programme
Quick apply
14d
L'Oréal Luxe Multi-Brand Assistant Manager, Boots Milton Keynes (37.5 Hours)
l'Oréal —Milton Keynes
- Full-time
- Management
- Merchandising
- Administrative experience
- Annual leave
- Referral programme
Quick apply
Night Manager
Providence Hotels —Daventry
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Employee discount
Quick apply
8d
Room Attendant
Polo Club Hotel —Southam
- Part-time
- Hotel
Quick apply
Site Support
Thurlow Nunn —Milton Keynes
- £28,164.72 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
3d
Room Attendant
Hotelcare —Daventry
- £12.70 - £12.80 an hour
- Weekend availability
- Hospitality
- Hotel
- Time management
- Annual leave
- Flexible schedule
Quick apply
11d
Assistant Store Manager
Mountain Warehouse —Bedford
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
12h

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Hotel Assistant Front Office Manager
Mercure Hotel Northampton —Northampton
The role is responsible for supervising the reception team, driving service excellence, supporting revenue generation initiatives, and maintaining operational…
Up to £28,000 a year
Quick apply
6d
Assistant Front Office Manager
Old Bank Hotel —Oxford
To maximise the hotel’s occupancy through efficient handling of enquiries, together with good teamwork and communication. Up to £700 recruitment incentive.
Quick apply

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Hotel Reception Team Leader

Mercure Hotel Northampton
Northampton

Quick apply

Job details

Zero hours contract
Up to £27,000 a year
6 days ago

Benefits

Free parking
On-site gym
Discounted or free food
Employee discount
On-site parking

Qualifications

Hospitality
Customer service
Supervising experience
Bachelor's degree
Front desk
Guest services
Cash handling
Leadership
Communication skills
Hotel experience
Hospitality management

Full job description

Reception Team Leader

Location: Mercure Northampton
Reports To: Front Office Manager

Job Summary

The Reception Team Leader is responsible for delivering exceptional guest service while supporting the day-to-day operation of the Front Office. Acting as a role model for the reception team, the Reception Team Leader ensures smooth and efficient guest arrivals and departures, maintains high service standards, and assists with team supervision, training, and performance management.

The successful candidate will be passionate about hospitality, possess excellent communication and leadership skills, and be able to thrive in a fast-paced environment while maintaining a positive and professional attitude.

Key ResponsibilitiesGuest Experience & Service

Welcome guests warmly and professionally upon arrival and departure.
Ensure efficient and accurate check-in and check-out procedures.
Handle guest requests, enquiries, and complaints promptly and professionally.
Deliver exceptional customer service and ensure guest satisfaction at all times.
Promote hotel facilities, services, and local attractions to enhance the guest experience.
Manage VIP arrivals, special requests, and guest recognition initiatives.

Team Leadership

Support the Front Office Manager in the daily supervision of the reception team.
Lead shifts and act as the first point of contact for reception colleagues.
Provide coaching, guidance, and on-the-job training to team members.
Monitor team performance and ensure compliance with hotel standards and procedures.
Assist with staff induction, training, and development.
Promote a positive team culture and encourage high levels of employee engagement.

Reservations & Front Office Operations

Manage room reservations, amendments, cancellations, and guest enquiries.
Ensure guest information is accurately recorded and maintained within the Property Management System (PMS).
Assist with room allocation and maximise room revenue opportunities.
Support the achievement of departmental targets through effective upselling of room upgrades and hotel services.
Monitor room availability and work closely with Revenue and Reservations teams where applicable.

Administrative & Financial Responsibilities

Process payments, guest accounts, invoices, and cash transactions accurately.
Ensure daily banking, cash handling, and shift balancing procedures are followed.
Maintain accurate records of guest accounts, room status, and operational reports.
Ensure compliance with company policies, procedures, and data protection requirements.

Communication & Coordination

Liaise effectively with Housekeeping, Maintenance, Food & Beverage, and other departments to ensure seamless guest service.
Communicate guest feedback, operational issues, and special requirements to relevant teams.
Conduct effective shift handovers and ensure clear communication across departments.

Health, Safety & Compliance

Ensure all Front Office procedures comply with hotel policies and health and safety regulations.
Support emergency procedures and act appropriately during incidents.
Maintain security awareness and ensure guest confidentiality is protected.

Skills & QualificationsEssential

Previous experience in a hotel reception, front office, or hospitality environment.
Strong customer service and communication skills.
Experience using hotel Property Management Systems (PMS) such as Opera, Fidelio, or similar.
Excellent organisational and multitasking abilities.
Strong problem-solving skills and ability to remain calm under pressure.
Competent cash handling and financial administration skills.

Desirable

Previous supervisory or team leadership experience within hospitality.
Hospitality Management qualification or equivalent experience.
Knowledge of Accor brand standards and procedures.

Personal Attributes

Positive, enthusiastic, and guest-focused attitude.
Professional appearance and excellent interpersonal skills.
Reliable, flexible, and able to work shifts including weekends and bank holidays.
Strong attention to detail and commitment to service excellence.
Ability to motivate and support team members.

Work Environment

This role is based within a busy hotel reception environment and involves frequent guest interaction. The Reception Team Leader may be required to stand for extended periods, manage multiple priorities simultaneously, and lead operational shifts while maintaining exceptional service standards.

Key Performance Indicators (KPIs)

Guest satisfaction scores and online review ratings.
Reception service quality audits.
Check-in and check-out efficiency.
Upselling and revenue generation performance.
Team engagement and training completion.
Compliance with brand and operational standards.

Pay: Up to £27,000.00 per year

Benefits:

Discounted or free food
Employee discount
Free parking
On-site gym
On-site parking

Work Location: In person

Quick apply

Refine Your Search

housekeeping manager jobs in pitsford, nth

Hotel Reception Team Leader

Hotel Assistant Front Office Manager

Retail Shift Lead

Housekeeping Supervisor

Housekeeper

Cleaning Team Leader - Midsummer Place, Milton Keynes

Male Housekeeper

Housekeeper

L'Oréal Luxe Multi-Brand Assistant Manager, Boots Milton Keynes (37.5 Hours)

Night Manager

Room Attendant

Site Support

Room Attendant

Assistant Store Manager

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