Aesthetic & Longevity Treatment Coordinator (Dual Site)
Location: HUM2N Chelsea & HUM2N at Six Senses London
Job Type: Full-Time
Reporting To: Business Manager
Salary: £35,000 basic salary + uncapped commission
Realistic OTE: £55,000–£75,000+
Exceptional performers may exceed this.
About HUM2N
HUM2N is a physician-led longevity, preventative medicine and regenerative aesthetics clinic dedicated to helping individuals optimise how they look, feel and perform.
Combining advanced diagnostics, precision medicine, longevity therapies and regenerative aesthetic treatments, we deliver personalised, evidence-based programmes designed to improve healthspan, performance, appearance and quality of life.
Operating across our flagship Chelsea clinic and HUM2N at Six Senses London, we are redefining the future of healthcare through a proactive, preventative and outcomes-focused approach.
As we continue to grow, we are seeking an ambitious, commercially minded and patient-focused Aesthetic & Longevity Treatment Coordinator to join our team.
This is not a traditional administrative or reception role.
This is a highly commercial position responsible for driving patient acquisition, consultation conversion, programme sales, membership growth, practitioner utilisation, patient retention and revenue generation across both clinics.
Success in this role will be measured by your ability to convert enquiries into consultations and treatments, maximise practitioner utilisation, grow membership enrolment, increase patient lifetime value and contribute directly to the commercial success of HUM2N.
The Role
As an Aesthetic & Longevity Treatment Coordinator, you will play a central role in the growth and performance of the business.
You will guide patients through their entire HUM2N journey—from initial enquiry through consultation, treatment planning, programme enrolment and ongoing care.
You will work closely with practitioners, clinicians, the concierge team and management to ensure exceptional patient experiences while driving clinic performance and revenue growth.
This role combines:
- Patient consultation and coordination
- Sales and conversion
- Membership and programme sales
- Practitioner diary management
- Patient retention and rebooking
- Lead management
- Commercial reporting
- Practitioner utilisation management
You will take ownership of lead conversion, patient engagement, diary efficiency and revenue generation across both HUM2N locations.
This role operates across HUM2N Chelsea and HUM2N at Six Senses London on a rota basis, including some Saturdays. Flexibility to work across both sites is essential.
Key Responsibilities
Patient Consultation & Conversion
- Manage patient enquiries from first contact through to treatment completion.
- Conduct consultation follow-up calls and nurture prospective patients through the decision-making process.
- Convert enquiries into consultations, treatment plans, memberships and health optimisation programmes.
- Present treatment recommendations, pricing, packages and programme options confidently and professionally.
- Handle objections effectively and guide patients towards informed treatment decisions aligned with their goals.
- Drive conversion into regenerative aesthetic treatments, longevity therapies, precision medicine programmes and memberships.
- Ensure patients receive an exceptional and personalised experience throughout their journey.
Lead Management & Business Development
- Own the patient lead pipeline from enquiry to conversion.
- Ensure all new enquiries are responded to promptly, with a target lead response time of under 10 minutes during clinic opening hours.
- Maintain accurate CRM records, patient communications and follow-up activity.
- Proactively manage follow-ups to maximise consultation attendance and conversion.
- Identify opportunities to reactivate dormant patients and generate additional revenue from existing patient relationships.
- Work closely with the marketing team to maximise conversion from campaigns, events, referrals and partnerships.
Practitioner Utilisation & Diary Performance
- Take ownership of practitioner diary management across both clinic locations.
- Maximise practitioner utilisation and productivity.
- Proactively identify and fill white space through recalls, waiting lists, rebookings and lead management.
- Manage cancellations, no-shows and diary changes efficiently to minimise lost revenue opportunities.
- Support practitioners in achieving individual and clinic revenue targets.
- Monitor practitioner performance, treatment uptake and diary efficiency.
Memberships & Patient Retention
- Drive enrollment into HUM2N memberships and long-term health programmes.
- Promote treatment compliance, programme adherence and ongoing engagement.
- Encourage re-bookings and treatment plan completion.
- Conduct patient follow-up and aftercare communications.
- Build long-term patient relationships that improve retention and lifetime value.
- Support ongoing patient engagement initiatives across both clinics.
Cross-Service Patient Journey Management
- Identify opportunities for patients to benefit from additional HUM2N services.
- Introduce suitable patients to regenerative aesthetics, longevity therapies, diagnostics and precision medicine programmes.
- Support the development of integrated patient journeys across all service lines.
- Work closely with clinicians to ensure patients receive appropriate recommendations and continuity of care.
Reporting & Commercial Performance
- Produce daily, weekly and monthly performance reports.
- Track conversion rates, sales performance, practitioner utilisation and patient retention.
- Monitor KPI performance and identify opportunities for improvement.
- Support management with commercial insights, forecasting and recommendations.
- Maintain accurate records and reporting within clinic systems.
Brand Representation
- Deliver exceptional customer service at every stage of the patient journey.
- Ensure every patient interaction reflects HUM2N's premium standards and values.
- Support clinic events, educational evenings and marketing initiatives.
- Work collaboratively with the Concierge Team to ensure a seamless patient experience.
- Act as an ambassador for the HUM2N brand.
Key Performance Indicators (KPIs)
Performance will be measured against:
- Revenue generated versus target
- Consultation conversion rate
- Discovery Consultation to Programme Conversion Rate
- Aesthetic Longevity Assessment to Treatment Conversion Rate
- Programme sales revenue
- Membership sales revenue
- Membership retention rate
- Practitioner utilisation %
- Rebooking rate
- Lead response time
- Follow-up completion rate
- Patient retention rate
- Average Transaction Value (ATV)
- Treatment plan completion rate
- Cross-referral conversions between services
- Diary efficiency and white-space utilisation
Experience & Skills
Essential
- Minimum 3 years' experience within a sales, treatment coordinator, patient coordinator, business development or commercially focused healthcare role.
- Proven track record of consistently achieving and exceeding sales targets.
- Strong consultation, objection-handling and closing skills.
- Experience managing patient journeys and converting enquiries into revenue.
- Excellent communication and relationship-building abilities.
- Strong organisational and diary management skills.
- Ability to analyse performance metrics and act on insights.
- High levels of professionalism, accountability and commercial awareness.
- Strong CRM, administration and reporting skills.
Desirable
- Experience within aesthetics, cosmetic medicine, private healthcare, longevity, wellness, luxury retail or hospitality.
- Understanding of aesthetic treatments, injectables, regenerative medicine or health optimisation services.
- Experience selling memberships, treatment packages or healthcare programmes.
- Experience managing practitioner utilisation and clinic performance metrics.
Personal Attributes
- Commercially minded and highly target driven.
- Passionate about health, longevity, aesthetics and preventative healthcare.
- Confident, professional and personable.
- Results-oriented and motivated by achieving ambitious goals.
- Resilient, proactive and accountable.
- Data-driven and commercially aware.
- Adaptable and solution-focused.
- Collaborative team player.
- Committed to delivering exceptional patient experiences.
What We Offer
- £35,000 basic salary.
- Uncapped commission structure.
- Performance-related bonus opportunities.
- Monthly treatment stipend.
- Staff discounts on products and services.
- Ongoing professional development and training.
- Exposure to advanced diagnostics, longevity medicine and regenerative aesthetics.
- Opportunity to work alongside leading clinicians in longevity, preventative medicine and regenerative aesthetics.
- Clear career progression opportunities.
- Dynamic, ambitious and supportive team culture.
- Opportunity to be part of one of the UK's most exciting and rapidly growing longevity healthcare brands.
Join HUM2N
If you are a commercially driven, patient-focused professional who thrives in a performance-oriented environment and wants to be part of the future of longevity, regenerative aesthetics and preventative healthcare, we would love to hear from you.
Apply now and become part of the HUM2N journey.
Pay: £35,000.00 per year
Experience:
- Business development: 3 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
