Technical service manager Work, Jobs in Poole, Eng (with Salaries)

Technical Service Manager
Arrive —Poole
- Master's degree
- Project management
- Contracts
Quick apply
7d
ESG Manager
Innovus —New Milton
- £50,000 - £55,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- In-person
- Free parking
Quick apply
9d
Technical Manager
Live Nation —Bournemouth
- Weekend availability
- Microsoft Office
- IT
- Communication skills
Engineering Support Technician
TestLink Services Ltd —Poole
- £27,000 - £35,000 a year
- Full-time
- AutoCAD
- Microsoft Office
- Maths
Quick apply
9d
Lead Building Safety Manager
Magna Housing —Dorchester
- £62,100 a year
- Full-time
- Travel
- Leadership
- Annual leave
- Sick pay
7d
Technical Service Director
Tower Supplies —Poole
- Full-time
- Hotel
- Analysis skills
- Project management
- Free parking
- Employee assistance programme
Quick apply
Pharmacy Manager: Technical Services
University Hospitals Dorset NHS Foundation Trust —Poole
- £66,582 - £77,368 a year
- Full-time
- Leadership
10d
Assistant Manager
Sevenday Window Centres Limited —Poole
- Up to £30,000 a year
- Full-time
- Sales
- Customer service
- Data entry
- Free parking
- Store discount
Quick apply
2d
Lead Technical Program Manager
JPMorganChase —Bournemouth
- Full-time
- Analysis skills
- Agile
- Leadership
Business Development Manager - London and South-East M/F
Hirsch UK —Poole
- £70,000 - £110,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Project management
Quick apply
14d
Warehouse & Asset Manager
IMAG Displays Limited —Poole
- From £40,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Supervising experience
Quick apply
10d
Compliance Manager
Hobbycraft —Christchurch
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Team management
- Quality control
- Organisational skills
- Employee assistance programme
- Employee discount
2h
Telesales - Business to Business
Astute Ltd —Bournemouth
- Up to £40,000 a year
- Weekend availability
- Sales
- Salesforce
- In-person
- Free parking
- Employee assistance programme
Quick apply
11d
Manufacturing Engineer
IMI Plc - Legacy Precision —Poole
- Full-time
- Engineering
- Microsoft Office
- Assembly
Production Supervisor
Yunex Traffic —Poole
- Full-time
Planning Policy Manager
BCP Council —Bournemouth
- £62,112 a year
- Leadership
Onsite IT Engineer ( Working from the office and client sites)
Prodigy IT Solutions —Blandford Forum
- £25,000 - £42,000 a year
- Full-time
- Azure
- Microsoft Office
- SharePoint
Quick apply
14d
Business Analyst
Care Dorset —Dorchester
- £45,000 - £50,000 a year
- Data analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
21h
Junior Project Manager
Lester Aldridge —Bournemouth
- Organisational skills
- Communication skills
- Time management
Development Plan Lead
BCP Council —Bournemouth
- From £53,460 a year
- Project management

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technical service manager jobs near poole, eng

Technical Service Manager

Arrive
Poole

Quick apply

Job details

7 days ago

Qualifications

Jira
Contract management
Master's degree
Project management
B2B
Contracts
ServiceNow
Project management methodology
Technical project management
Communication skills

Full job description

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

Within Flowbird, the Technical Service Manager serves as the primary point of convergence between client relations and the technical execution of operational support ("Run"). In a highly demanding environment, their main role is to guarantee the execution of maintenance contracts while protecting and functionally coordinating the technical support team (L2). They act as a "shield" against client escalations and the operational coordinator of technical resolutions.

How to make an impact

Client Relationship Management: Act as the primary and single point of escalation for clients during major incidents, leading technical committees, crisis meetings and backlog arbitration with clients.
Take ownership of and guarantee compliance with SLAs. Monitor key performance indicators (KPIs) to measure service quality and efficiency. Produce and analyze trend reports for clients and management.
Contractual Tracking : identify risk or opportunity areas for amendments (addenda) to increase revenue and margins.
Assess escalation risks, manage complex and/or contentious conflicts with discretion, and rebuild trust with demanding clients.
Take responsibility for risk management, including alerting management to any hazardous situations regarding assets and personnel.
Technical Team Supervision Support: Ensure strict prioritization, assignment, and tracking of tickets (Jira / ServiceNow).
Manage the internal execution of maintenance contracts: communication, technical decisions, and tracking of schedules and associated tasks.
Internal Interface: Coordinate actions between Support, R&D (Engineering), and project deployment (Delivery) teams to ensure a smooth transition from "Build" to "Run."
Participate in defining and harmonizing global support processes (notably between France, the UK, and Australia).

About you

Emotional Intelligence and Resilience: Strong ability to manage crisis situations, absorb client pressure, and demonstrate assertiveness.
Unifying Leadership: Ability to lead, reassure, and motivate a technical team under a heavy workload
Diplomatic Tact: Excellent communication skills to manage both external client expectations and internal development constraints.
Pragmatism: Solution-oriented ("problem-solver") with the ability to make quick decisions in tense environments.

Your background

Complex Project Management: Mastery of technical project management methodologies and maintenance contract monitoring.
Technical Background: Good knowledge of system architectures, ticketing tools (Jira, ServiceNow), support processes, and ideally the ticketing / public transport industry.
Master’s degree (or equivalent BAC+4/BAC+5) in Engineering, IT, or Project Management.
Minimum of 5 years of combined experience in operational B2B/B2G contract management and technical coordination (Support/IT).

This role is based in Poole

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Refine Your Search

technical service manager jobs in poole, eng

Technical Service Manager

ESG Manager

Technical Manager

Engineering Support Technician

Lead Building Safety Manager

Technical Service Director

Pharmacy Manager: Technical Services

Assistant Manager

Lead Technical Program Manager

Business Development Manager - London and South-East M/F

Warehouse & Asset Manager

Compliance Manager

Telesales - Business to Business

Manufacturing Engineer

Production Supervisor

Planning Policy Manager

Onsite IT Engineer ( Working from the office and client sites)

Business Analyst

Junior Project Manager

Development Plan Lead

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