Support specialist Work, Jobs in Port Talbot, Ntl (with Salaries)

Aftersales Advisor
Tredz Bikes —Llansamlet
- £27,716 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
11d
Customer Service Representative
IQUW Group —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Desktop Support Specialist
PCI Pharma Services —Bridgend
- 8 hour shift
- Software troubleshooting
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
5d
Handover Specialist
Waterton Motor Group —Bridgend
- £25,622 a year
- Full-time
- Customer service
- Continuous improvement
- Communication skills
- Free parking
- Annual leave
Quick apply
13d
Assistant Underwriter
IQUW Group —Swansea
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Recoveries Specialist
Flint Bishop —Swansea
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Wellbeing Support
Caron Group —Barry
- Full-time
- Referral programme
Quick apply
Ward Host
Medirest —Newton
- £12.92 an hour
- Hotel
11d
Female Support Worker - Birchgrove
Accomplish —Birchgrove
- £14.05 - £14.75 an hour
- Military
- Annual leave
- Referral programme
Quick apply
UK Transport Planner
United Worldwide Logistics Ltd —Bridgend
- £30,000 - £32,000 a year
- Full-time
- Management
- Microsoft Office
- Driving
- Free parking
Quick apply
Deputy Manager
Choice Care Group —Neath
- £14.56 an hour
- Full-time
- Supervising experience
- Care plans
- Employee assistance programme
- Life insurance
Independent Domestic Violence Adviser
Bridgend County Borough Council —Bridgend
- £31,537 - £32,597 a year
- Full-time
- Hybrid work
4d
Support Worker
M&D Care —Hirwaun
- £13.61 - £14.42 an hour
- Weekend availability
- No experience needed
- Referral programme
Quick apply
Operations Administrator
Bay Cleaning Solutions —Swansea
- From £25,000 a year
- Full-time
- Microsoft Excel
- Schematics
- Customer service
- Free parking
- Sick pay
Quick apply
6d
Mortgage Packaging Specialist
Brilliant Group —Swansea
- £25,000 - £28,000 a year
- Full-time
- Basic maths
- Financial services
- In-person
- Work from home
Quick apply
13h
Project Night Worker
Hafod —Bridgend
- £13.45 an hour
- Part-time
- Organisational skills
- Communication skills
10d
Speech and Language Therapy Assistant
Swansea Bay University Health Board —Swansea
- £28,819 - £31,626 a year
- Part-time
- Microsoft Powerpoint
- English
- Travel
4d
Teaching Assistant
Orbis Education & Care —Swansea
- £18,152.94 - £22,733.22 a year
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
Ophthalmic Technician
Sana Private Health —Swansea
- From £28,492 a year
- Full-time
- English
- Administrative experience
- In-person
- Free parking
- Employee discount
Quick apply
19h
Night Senior Care Assistant
HC-One - Plas Cwm Carw —Port Talbot
- £14.35 - £14.95 an hour
- Night shift
- Care plans
- Leadership
- Annual leave
- Employee assistance programme
Quick apply

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support specialist jobs near port talbot, ntl

Aftersales Advisor

Tredz Bikes -
Llansamlet

Quick apply

Job details

Permanent | Full-time
£27,716 a year
11 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

Sales support
Customer service
Complaint handling
Cycling
Organisational skills
Financial services
Communication skills
Banking
Office experience

Full job description

About Us

Tredz is one of the UK’s leading online cycling specialists, supporting riders nationwide with everything they need to get moving. From our Swansea base, we run Contact, Support and Distribution Centres, plus specialist bike stores in Swansea and Cardiff.

It’s an exciting time to join us, we’ve ambitious plans to expand and innovate. We’re passionate about outstanding customer experiences and creating a workplace where people thrive. We’re curious by nature and enjoy learning from ideas, insights, and the way customers think and behave.

The role

Monday - Friday (9-5.30pm) with an occasional Saturday on a rolling rota basis.

When something goes wrong with a bike or product, our customers need quick, clear support. That’s where Aftersales comes in.

As an Aftersales Advisor, you’ll take ownership of customer issues from start to finish. You’ll review warranty claims, solve problems, and work with suppliers and our workshop to put things right. Every case is different, so the role is focused on judgement, problem-solving, and delivering fair outcomes.

You’ll play a key role in turning problems into positive experiences. Your work will help build trust, improve satisfaction, and keep riders moving.

This is a high-performance team with a strong focus on quality, efficiency, and continuous improvement. You’ll be expected to manage complex cases, take ownership of escalations, and contribute to a consistent, high standard of service across the team.

What you’ll be doing

Talk to customers by phone, chat, and email to understand their issue
Review and handle warranty claims, deciding on the right outcome
Take ownership of cases, including more complex or escalated issues
Keep accurate records and track cases through to resolution
Work with suppliers and manufacturers to agree solutions
Coordinate repairs, returns, and replacements with internal teams
Provide clear advice on product use and care to prevent future issues
Focus on resolving cases fully, not just closing contacts

Experience

Experience in office/contact-centre based working or similar environment (essential)
Regulated environment experience (e.g., financial services, insurance, banking, utilities) (preferred)
Warranty or after-sales support experience (advantageous)
Complaint handling and objection resolution skills (advantageous)
Cycling industry experience or genuine passion for cycling (nice to have)

Skills & Attributes

Excellent verbal and written communication
Strong attention to detail and organisational skills
Ability to manage and prioritise your workload
Customer-first mindset with a solution-focused approach
Sound judgement to deliver fair outcomes and explain reasoning clearly
Ability to empathise, with keen active listening skills

What you’ll get (subject to eligibility):

Competitive Salary: £27,716.00 per annum.
Hybrid Working – minimum 2 days in the office.
Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT)—an amazing perk for anyone who’s passionate about cycling.
Great Team: Work in a thriving environment that is passionate about Tredz being a great place to work.
Skill Development: Grow your expertise by joining a team that supports a culture of learning and development.
33 days holiday (increasing to 38 days with length of service)
Up to 50% off Halfords garage bills and discounts across Halfords retail stores
Discounts on everything from groceries to restaurants, shopping, and insurance
Family & Friends Discounts
Cycle to Work Scheme
Financial Planning Support
24/7 GP Access, 364 days a year
Share Save Scheme with 20% discount on shares
Health Cash Plan
Company Sick Pay, Pension and Life Assurance

At Tredz, we believe cycling is for everyone — and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.

If you need any adjustments during the recruitment process, just let us know — we’re here to support you every step of the way.

Pay: £27,716.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
On-site parking

Work Location: Hybrid remote in Llansamlet SA7 9FH

Quick apply

Refine Your Search

support specialist jobs in port talbot, ntl

Aftersales Advisor

Customer Service Representative

Desktop Support Specialist

Handover Specialist

Assistant Underwriter

Recoveries Specialist

Wellbeing Support

Ward Host

Female Support Worker - Birchgrove

UK Transport Planner

Deputy Manager

Independent Domestic Violence Adviser

Support Worker

Operations Administrator

Mortgage Packaging Specialist

Project Night Worker

Speech and Language Therapy Assistant

Teaching Assistant

Ophthalmic Technician

Night Senior Care Assistant

I want to receive the latest job alerts for support specialist in port talbot, ntl

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