About the role
As a key member of the team, you will play an important role in supporting the smooth running of people and culture (P&C), facilities, ICT, and integrated management system (IMS) activities across the organisation. Working collaboratively with colleagues, you will help ensure that systems, processes and policies are well managed, compliant and effective.
You will provide high-quality administrative support across operational and P&C activities, including managing documentation, communications and policy updates. You will coordinate core P&C processes such as training, recruitment, induction and the appraisal process, working closely with department leads. You will also act as a central point of contact for P&C enquiries, supporting colleagues across the business.
You will maintain and update P&C policies in line with legal requirements, ensure appropriate security checks are in place, and contribute to a well-organised and efficient team member experience. In addition, you will oversee facilities management activities, including coordinating maintenance schedules, managing building operations and supporting health and safety compliance through policies and risk assessments. You will also support business continuity planning and ICT coordination in collaboration with technical specialists.
A key aspect of your role will involve supporting and maintaining the IMS, including audit processes, compliance with ISO standards, and the ongoing development of quality, environmental and health & safety systems.
You will bring strong organisational, communication and problem-solving skills, with a high level of accuracy and attention to detail. Confident in using MS Office, SharePoint and adapting to new systems, you will contribute to continuous improvement across the organisation while supporting a positive, collaborative working environment and your own professional development.
Job description
General Admin Support
Provide general administrative support across all teams in the company
People & Culture
Lead the management P&C systems and processes, including coordination of the CORD process and, in conjunction with department leads, coordination of training, recruitment and induction activities
Lead maintenance and updating of all P&C policies and processes as required in line with changes to legal requirements
Maintain appropriate security checks for team members required by projects
Act as principle point of reference for P&C support and enquiries
Facilities Management & ICT
Lead facilities management activities, including:
- liaising with and managing sub-leases
- maintaining and executing building and suite maintenance schedule
- responding to building and suite operation issues
- maintaining fire safety processes and records
Lead development, implementation and management of Health and Safety processes and policies including required risk assessments for company controlled sites
Management of the business continuity plan and annual testing
Lead coordination of ICT hardware and software systems management, provision and support activities in conjunction with ICT support, including implementation of SharePoint site
IMS
Lead the management of the Integrated Management system including undertaking internal and external audit and reporting cycles and management and updating of the IMS manual and related policies
- Quality management – Quality and continual improvement policy
- Environmental management – Environmental policy, CO2 reduction plan and reporting and CO2 monitoring – as above
- Health & Safety – H&S policies and risk assessments
Monitor legislation updates affecting H&S and environment and their impact on MJ Medical policies and processes
Maintain audited processes and IMS manual in line with legislation changes and updates to ISO standards as they are issued
Key skills
- Excellent organisation, coordination and problem-solving skills
- Excellent communication, negotiation and people leadership skills
- Good attention to detail and high level of accuracy
- Good MS Office skills
General approach to role
- Adhere to the company’s behavioural standards as outlined in the Team
- Handbook.
- Engage in company social and community initiatives.
- Commit to ongoing personal and professional development
- Contribute ideas for improving administrative efficiency, processes and techniques
Please see our website for further details and full job pack https://mjmedical.com/careers/operations-manager/
Pay: £37,000.00-£56,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Truro TR1 2XN
