Support analyst application support Work, Jobs in Portsmouth, Ham (with Salaries)

Support Analyst - Application Support
Sopra Steria —Portsmouth
- £30,000 - £35,000 a year
- DevOps
- In-person
- Communication skills
- Annual leave
M365 Support Analyst
University of Portsmouth —Portsmouth
- £32,080 - £34,610 a year
- Full-time
- University
- Mentoring
- Employee discount
11d
Service Desk Analyst
Bell Integration —Portsmouth
- Azure
- Microsoft Outlook
- Customer service
15h
Customer Data Insights Analyst
B&Q —Eastleigh
- Up to £50,000 a year
- Full-time
- Hybrid work
- SQL
- Agile
- Python
- Annual leave
- Employee assistance programme
Insights Analyst
B&Q —Eastleigh
- Up to £50,000 a year
- Part-time
- Hybrid work
- SQL
- Analysis skills
- Python
- Annual leave
- Employee assistance programme
3d
Public Health Strategic Data Analyst
Southampton City Council —Southampton
- £37,280 - £40,778 a year
- Full-time
- Microsoft Office
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
11d
SAP Functional Analyst
Babcock International —Portsmouth
- Full-time
- Hybrid work
- Annual leave
6d
Business Analyst
SSE —Portsmouth
- £49,004 - £57,728 a year
- Agile
- IT
- Communication skills
- Employee discount
- Gym membership
4d
Analyst Retail Media
B&Q —Eastleigh
- Up to £50,000 a year
- Part-time
- Hybrid work
- SQL
- Python
- Marketing
- Annual leave
- Employee assistance programme
Transformation Implementation Manager
Benifex —Southampton
- £60,000 - £70,000 a year
- Remote
- Project management
- Employee assistance programme
- Employee discount
Contracts and Compliance Manager
Southern Domestic Abuse Service —Havant
- £38,045 - £40,986 a year
- Full-time
18h
IT Contract Management Analyst
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Hybrid work
- Communication skills
5d
Data Visualisation and Automation Analyst
B&Q —Eastleigh
- £40,000 - £50,000 a year
- Part-time
- Hybrid work
- SQL
- Python
- Annual leave
- Employee assistance programme
3d
Enterprise Applications Analyst
Teledyne Technologies Inc. —Fareham
- Full-time
- Computer Science
- Bachelor's degree
- Scripting
IT Service Desk Analyst
CooperVision —Fareham
- Full-time
- Customer service
- Communication skills
5d
Reward Analyst
Quilter —Southampton
- Full-time
- Microsoft Excel
- Microsoft Office
- Financial services
Information Security Analyst - Cyber Threat Intelligence - 12 month FTC
Starling —Southampton
- Hybrid work
- Communication skills
- Banking
- Annual leave
- Employee discount
Quick apply
6d
HR Data Analyst
Lane Clark & Peacock —Winchester
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
12d
Radar Trials - Data Analyst
QinetiQ —Chichester
- Full-time
- Engineering
- Data analysis skills
- Maths
- Employee discount
IT Operations Analyst - The Vision Centre
CooperVision —Southampton
- Full-time
- Customer service
- Windows
- Microsoft Office
5d

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Support Analyst - Application Support

Sopra Steria -
Portsmouth

Apply Now

Job details

Permanent
£30,000 - £35,000 a year

Benefits

Annual leave
Company pension

Qualifications

ITIL Certification
DevOps
ITIL
Problem management
Application support
Communication skills

Full job description

Are you a Support Analyst looking for a new challenge?

Sopra Steria’s ADS account is seeking to recruit 6 Support Analysts to join a growing team supporting a key programme within our sector. This is a fantastic opportunity for analysts with a background in application support, or helpdesk environments who are looking to develop their careers in a highly professional and mission-focused setting.

Working as part of a 24/7 shift-based support team, you will play a key role in ensuring the effective operation, support, and continuous improvement of business-critical applications. The role will involve incident, problem, request, and change management, with opportunities to contribute to testing, implementation, and operational process development.

What you will be doing

Log, manage, and resolve incidents, requests, and support queries in line with agreed processes and service levels.
Investigate application and user issues, carry out initial analysis, and either resolve or escalate where needed.
Monitor live services and help ensure systems are running effectively within agreed service targets.
Support problem management and change activity by following defined procedures and maintaining accurate support records.
Assist with testing, system checks, and release support activities to help maintain service stability.
Produce and update support documentation, user guidance, and operational records to support day-to-day service delivery.

What you will bring

Experience in Application Support.
ITIL Foundation or awareness of ITIL-based support environments.
Experience supporting applications through a DevOps or scripted support model.
Good problem-solving skills with the ability to investigate issues and follow them through to resolution.
An understanding of core support processes such as incident, request, and problem management.
Experience working in a structured environment with defined processes, priorities, and service targets.
Strong communication skills and the ability to work effectively with users, team members, and technical colleagues.
Willingness to work onsite in a secure environment and be part of a 24/7 shift rota.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Permanent
Location: Portsmouth – onsite 24x7 shift-based
Security Clearance Level: Active DV, otherwise willingness to go through this clearance
Internal Recruiter: Soraya
Salary: £30,000 to £35,000
Benefits: 25 days annual leave with the choice to buy extra days, life assurance, and 6% pension

If you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.

Apply Now

Refine Your Search

support analyst application support jobs in portsmouth, ham

Support Analyst - Application Support

M365 Support Analyst

Service Desk Analyst

Customer Data Insights Analyst

Insights Analyst

Public Health Strategic Data Analyst

SAP Functional Analyst

Business Analyst

Analyst Retail Media

Transformation Implementation Manager

Contracts and Compliance Manager

IT Contract Management Analyst

Data Visualisation and Automation Analyst

Enterprise Applications Analyst

IT Service Desk Analyst

Reward Analyst

Information Security Analyst - Cyber Threat Intelligence - 12 month FTC

HR Data Analyst

Radar Trials - Data Analyst

IT Operations Analyst - The Vision Centre

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