Client resident liaison officer social housing Work, Jobs in Purley, Eng (with Salaries)

Client Resident Liaison Officer - Social Housing
Sureserve —Dartford
- £28,000 - £32,000 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Resident Liaison Officer
Equans —Croydon
- Up to £33,000 a year
- Full-time
- Maintenance
- Administrative experience
- Organisational skills
- Annual leave
- Employee discount
Client Resident Liaison Officer - Social Housing
Aaron Services —Dartford
- £28,000 - £32,000 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Resident Liaison Officer
DCK Construction —Camden Town
- Full-time
- Microsoft Excel
- Microsoft Office
- Travel
Quick apply
Resident Liaison Officer
Sureserve —East London
- £30,000 - £35,000 a year
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Resident Liaison Officer
United Infrastructure —London
- Full-time
- Travel
Quick apply
Resident Liaison Officer
Aaron Services —East London
- £30,000 - £35,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
13d
Contracts Manager
Nuco Solutions Ltd —South London
- £65,000 a year
- Full-time
- Customer service
- Continuous improvement
- Contracts
- Free parking
- Annual leave
Quick apply
8d
Section Manager
Wates —Dartford
- First Aid Certification
- Quality control
- Organisational skills
- Annual leave
9d
Site Manager
Guildmore Ltd —London
- Full-time
- Maintenance
Quick apply

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Client Resident Liaison Officer - Social Housing

Sureserve -
Dartford

Quick apply

Job details

£28,000 - £32,000 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave

Qualifications

Customer service call handling
Stakeholder liaison
Administrative support experience
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Customer interaction
Communication skills

Full job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

The role of our Client Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting and will be a split role. 2/3 days will be based in Dartford head office. 2/3 days at the clients office in Kensington and Chelsea.

Act as the main point of contact for escalated calls from Customer Service Agents
Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress
Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised
Update and provide compliance & repair reports to client
Call customers to arrange appointments for follow up works
Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs
Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts
Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress
Adhere to and support Sureserve and their clients’ policies and procedures regarding data protection and equality and diversity
Attend Contract meetings
All associated ad-hoc administrative duties

The successful candidate will have

Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Quick apply

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client resident liaison officer social housing jobs in purley, eng

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