Customer success analyst Work, Jobs in Reading, Brk (with Salaries)

Customer Success and Support Analyst at everyLIFE Technologies
everyLIFE Technologies —Farnborough
- £27,000 a year
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
SOC Analyst
CGI —Reading
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Customer Success Analyst
HM Revenue and Customs —Reading
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Work from home
- Flexible schedule
1d
Analyst, Finance
Saputo Inc. —Weybridge
- Full-time
- Continuous improvement
- Free parking
- Employee discount
Level 2 Support Analyst
Basis Technologies —Bracknell
- Hybrid work
- APIs
- IT
- No travel
- Referral programme
Real time Analyst
ArvatoConnect —Datchet
- £29,274 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
3d
Data & Reporting Analyst
Powerforce —Winnersh
- £25,000 - £28,000 a year
- Full-time
- Microsoft Excel
- Master's degree
- Leadership
- Annual leave
- Employee discount
Portfolio PMO Analyst
The AA —Basingstoke
- Full-time
- Hybrid work
- Microsoft Excel
- Project management
- Continuous improvement
- Annual leave
- Employee assistance programme
10d
Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Sick pay
Quick apply
AI Transformation & Enablement Analyst
Loftware UK —Reading
- Hybrid work
- Azure
- Master's degree
- AWS
Quick apply
Insight Analyst - Shopsmart - Kraft Heinz
Acosta —Woking
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Employee assistance programme
10d
VodafoneThree - SOC Analyst
Vodafone —Farnborough
- Full-time
- IT
- In-person
- Employee discount
3d
Business Process Analyst
Compass Group —Chertsey
- Hybrid work
- Engineering
- ERP systems
- Analysis skills
4d
Graduate Customer Support Analyst
IDBS —Woking
- Full-time
- AWS
- Continuous improvement
- Mentoring
10d
Data Visualisation Analyst (FTC)
Thatcham Research —Thatcham
- £47,200 a year
- Monday to Friday
- Hybrid work
- SQL
- Analysis skills
- Communication skills
- Free parking
11d
VodafoneThree - Service Desk Analyst
Vodafone —Farnborough
- 12 hour shift
- Customer service
- Analysis skills
- Communication skills
- Employee discount
2d
Customer Success Account Manager
Unily —Godalming
- Full-time
- Hybrid work
- Marketing
- Microsoft Office
- Bachelor's degree
Quick apply
Lead Data Analyst
Wiley —Oxford
- £40,200 - £57,533 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
EMEA Benefits Program Manager
Adobe —Reading
- Full-time
- Project management
- AI
- Communication skills
Pricing Analyst
Allianz —Guildford
- £35,000 - £41,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Maths
- Employee discount
11d

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Customer Success and Support Analyst at everyLIFE Technologies

everyLIFE Technologies -
Farnborough

Quick apply

Job details

Permanent | Full-time
£27,000 a year

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
On-site gym
Free flu jabs
Company pension
Canteen
Company events
Private medical insurance
Transport links
Life insurance
Sick pay
On-site parking

Qualifications

Jira
Driving Licence
Salesforce
Technical support
Microsoft Office
Confluence
Driving

Full job description

Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call.

Position Type: Permanent.

Location: Farnborough head office and Remote.

Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’.

Working Hours: Full time

Start date: ASAP

Reporting to: Head of Customer Experience

Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. We are looking for a full-time Customer Success and Support Analyst to support our growing customer base. The Customer Support team are a multi-disciplined, technical and customer-driven team delivering excellent service.

You will:

Ensure customers receive an easy, memorable, and valued service via email, telephone and in- product conversations.

Seek to understand how customers use our products, and proactively offer guidance to customers on how to get the best use and value from our suite of products.

Be a natural problem-solver.

Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries.

Provide emergency support out of hours on a rotational basis (after initial onboarding period).

Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems.

Work with connected technology providers to effectively implement integrated solutions or solve problems effecting customers.

Research and understand app log files and identify user behaviour to help diagnose an issue.

Document and share workarounds or key steps on how to use features via our Help and Support Centre and to wider customer facing teams.

Use software to assist you in your role, such as Intercom, Aircall, Confluence, Jira, Kibana, Postman and Bug fender, as well as Microsoft suite of products.

You have:

The skillset to follow up with customers and deliver timely updates on tickets and cases.

Willingness to contribute ideas, innovation and team spirit.

The ability to see challenges instead of problems.

Experience of working in a high performing busy team.

A desire to increase your technical knowledge.

A logical approach, with good judgment to ensure the appropriate customer outcome.

Initiative to resolve customer issues and provide an exceptional service.

The ability to manage a varied workload.

You may have:

Experience or interest in the Care industry.

An inclination to keep up with news and developments within technology and social care.

Experience using Salesforce, Intercom and Jira.

An ambition to continuously grow and develop.

Why join everyLIFE?

Be part of a team that is transforming the UK care industry. If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you!

Our mission is to create effective tools and services that release the potential of care teams.

Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be.

We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day!

Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do.

Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information.

If you have any questions, or to apply with your CV, please email [email protected]

Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.

Job Types: Full-time, Permanent

Pay: £27,000.00 per year

Benefits:

Canteen
Company events
Company pension
Cycle to work scheme
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site gym
On-site parking
Private medical insurance
Sick pay
Transport links

Ability to commute/relocate:

Farnborough GU14 0LX: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

Driving Licence (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Farnborough GU14 0LX

Quick apply

Refine Your Search

customer success analyst jobs in reading, brk

Customer Success and Support Analyst at everyLIFE Technologies

SOC Analyst

Customer Success Analyst

Analyst, Finance

Level 2 Support Analyst

Real time Analyst

Data & Reporting Analyst

Portfolio PMO Analyst

Service Desk Analyst

AI Transformation & Enablement Analyst

Insight Analyst - Shopsmart - Kraft Heinz

VodafoneThree - SOC Analyst

Business Process Analyst

Graduate Customer Support Analyst

Data Visualisation Analyst (FTC)

VodafoneThree - Service Desk Analyst

Customer Success Account Manager

Lead Data Analyst

EMEA Benefits Program Manager

Pricing Analyst

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