Senior operations manager Work, Jobs in Redcar, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
15h
Director of Quality, Compliance and Training (Care Homes)
Caring and Leading —Darlington
- Up to £70,000 a year
- Full-time
- Analysis skills
- Travel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
12d
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
Senior Operations Manager
Transcare Solutions Limited —Sunderland
- Hybrid work
- Analysis skills
- Continuous improvement
- IT
Quick apply
11h
Head Chef
Gripps Farm —Saltburn-by-the-Sea
- Part-time
- Cooking
- Hotel
- In-person
- Employee discount
Quick apply
1d
Senior Supervisor
North Yorkshire Council —Whitby
- From £47,390 a year
- Full-time
- Management
- Supervising experience
- Contracts
- Annual leave
- Employee assistance programme
EfW Maintenance Manager
SUEZ —Billingham
- £62,652 a year
- Full-time
- Maintenance
- Continuous improvement
- No degree
7d
Hotel Senior General Manager
The Auckland Project —Bishop Auckland
- £40,000 - £45,000 a year
- Weekend availability
- English
- Hotel
- Supervising experience
- Free parking
- Store discount
Quick apply
12h
Head Chef
Pescado Lounge —Whitby
- £37,000 - £44,500 a year
- Overtime
- Hospitality
- Bar
- Casual dining restaurant
- Employee discount
Quick apply
11d
Senior Area Care Manager (Fixed Term Until 31.03.2027)
Middlesbrough Council —Middlesbrough
- £39,152 - £40,777 a year
- Full-time
- Management
- Organisational skills
- Communication skills
6d
Community Safety Manager
Middlesbrough Council —Middlesbrough
- £51,356 - £53,460 a year
- Full-time
Northern Regional Distribution Manager
GXO Logistics —Northallerton
- Up to £55,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
2d
Deputy Manager
The Ark Care Principles —Stockton-on-Tees
- £26,000 - £33,341 a year
- Full-time
- Nursing
- Bachelor's degree
- Driving
- Annual leave
Quick apply
2d
Home Manager/Stockton-on-Tees/From £50,000
Hill Care —Stockton-on-Tees
- From £50,000 a year
- Full-time
- Free parking
- Flexible schedule
Quick apply
12d
Supply Chain Manager
Mura Technology —Wilton
- Weekend availability
- Engineering
- ERP systems
- Analysis skills
Quick apply
Administrative Assistant
Outwood Grange Academies Trust —Cleveland
- £17,254 - £17,525 a year
- Part-time
- School
- Free parking
- Employee assistance programme
13h
Head of Credit and Collections
Wave Utilities —Durham
- From £70,667 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
2d
Department Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Doctoral degree
- Administrative experience
- Project management
- Annual leave
- Employee assistance programme
9d
Knowledge Analyst
NECSWS —Hartlepool
- £26,000 - £28,000 a month
- Full-time
- Microsoft Excel
- Customer service
- SharePoint
- Annual leave
Quick apply
Senior Quantity Surveyor
Saur Europe —Billingham
- Full-time
- Hybrid work
- Analysis skills
- Construction
- Communication skills
Quick apply

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
15 hours ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior operations manager jobs in redcar, nyk

Senior Customer Service Manager

Director of Quality, Compliance and Training (Care Homes)

Head of Collections

Senior Operations Manager

Head Chef

Senior Supervisor

EfW Maintenance Manager

Hotel Senior General Manager

Head Chef

Senior Area Care Manager (Fixed Term Until 31.03.2027)

Community Safety Manager

Northern Regional Distribution Manager

Deputy Manager

Home Manager/Stockton-on-Tees/From £50,000

Supply Chain Manager

Administrative Assistant

Head of Credit and Collections

Department Manager

Knowledge Analyst

Senior Quantity Surveyor

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