Customer support scheduler Work, Jobs in Redditch, Eng (with Salaries)

Customer Support Scheduler
Arcus FM —Redditch
- £26,758 a year
- Full-time
- Annual leave
Quick apply
10d
Scheduler
Next Generation —Redditch
- From £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Quick apply
5d
Business Support Supervisor (R&M)
Redditch Borough Council —Redditch
- £36,363 - £40,777 a year
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Senior Scheduler
Equans —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
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ISS Facility Services —Birmingham
- Microsoft Excel
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Transport Admin Clerk
Well Pharmacy —Redditch
- £12.78 an hour
- Monday to Friday
- Microsoft Excel
- No experience needed
- Annual leave
- Employee discount
4d
Reinstatement Scheduler
Doocey Group —Birmingham
- Full-time
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Project Scheduler/Planner
L3Harris Technologies —Tewkesbury
- Hybrid work
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Multi Skilled Tradesperson x 3
BDHT / Bromsgrove District Housing Trust —Bromsgrove
- £37,960.52 a year
- Full-time
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13d
Production Planner
Trueline Products Ltd —Kidderminster
- £32,000 - £38,000 a year
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Platform Housing —Worcester
- £62,072 a year
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Capgemini —Birmingham
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Lead Engineer
Mitie —Walsall Wood
- Full-time
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Mitie —Dudley
- Full-time
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Customer Support Scheduler

Arcus FM -
Redditch

Quick apply

Job details

Full-time
£26,758 a year
10 days ago

Benefits

Annual leave
Company pension

Full job description

Are you looking for an employer who is big on career development?

Do you want to work in a fast paced environment?

Do you enjoy communicating with various stakeholders?

If yes, then read on...

We are now seeking a Customer Support Scheduler to join us.

You will be working within our Central Operations Planning team; you will be playing a critical role within Arcus. You will receive work orders from the helpdesk, where you will schedule engineers through our Aeromark scheduling system. You will be liaising with our field-based engineers and stores, ensuring you plan accordingly to the store requirements and engineer’s location and availability. You will need to have proactive and problem-solving approach as you could be dealing with a power cut which requires an engineer within 2 hours, or it could be reactive maintenance work where you will need to schedule an engineer within 720 hours. You will be working to set SLAs and KPIs, therefore, it is essential you are SLA/KPI driven. You will be resilient, tenacious and confident when dealing with Engineers who pushback regarding the jobs you are advising, therefore, requiring a persuasive manner to ensure you book the correct engineer to the right job.

Your key stakeholders will be the Field Operations Managers, Managing Engineers and Helpdesk colleagues. Your new team will consist of Planners, Senior Planners, Team Manager and Operations Manager.

This is a 40-hour per week working 7am – 7pm across 7 days, as flexibility is required for this role.

For this role you could be from any scheduling/planning any industry and sector. What is key you are confident with using computer systems, have a willingness to learn.

In return for your hard work we would offer you:

Salary: £26,758 per annum
4% bonus, subject to achievement of targets
25 days annual leave + Bank Holidays.
Group personal pension scheme of matched contributions between 5% and 6%
Life Assurance
Funded Training Sponsorship Scheme
Discounts, vouchers, and financial aid programs

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation

To be considered for this position please submit your application via the 'apply' button.

Quick apply

Refine Your Search

customer support scheduler jobs in redditch, eng

Customer Support Scheduler

Scheduler

Business Support Supervisor (R&M)

Senior Scheduler

Scheduler

Transport Admin Clerk

Reinstatement Scheduler

Project Scheduler/Planner

Multi Skilled Tradesperson x 3

Production Planner

Localities Operations Manager (Housing Repairs & Maintenance)

AI Data Engineer

Lead Engineer

Fire & Security Lead Engineer

Other jobs to consider

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