Job Description:
Please note that the target start date for this job will be the 3rd of August 2026 and you will need to be 60% office based in Redhill (RH1 1PR).
Join Our Team as a Customer Service Advisor at AXA Assistance UK!
Are you passionate about helping people and providing exceptional service? Do you thrive in a fast-paced environment where your empathy and problem-solving skills make a real difference? AXA Assistance UK is looking for dedicated Customer Service Advisors to join our vibrant team in Redhill. This is more than just a job — it's an opportunity to be part of a company that values your contribution and supports your growth.
Ready to apply? Great! Next step is for you to upload a simple CV; it doesn't need to be perfect.
We don't use this to assess your suitability—your potential matters most. Before the interview, you'll complete short assessments to showcase your strengths.
This helps ensure the role is a good fit for you. You'll receive more details upon applying, and our team is here to support you.
What you'll be doing:
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Deliver high-quality, compassionate customer service to support our clients
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Handle inbound calls with professionalism and understanding
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Guide customers through claims and inquiries, providing clear information and next steps
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Support customers with kindness, respecting their individual circumstances
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Use your initiative and available resources to find the best solutions
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Maintain accurate case notes and logs to ensure smooth case management
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Promote a positive image of AXA Assistance UK through professional conduct
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Work collaboratively with colleagues and support team efforts, especially during busy periods
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Contribute ideas to improve customer experience and operational efficiency
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Follow company policies and procedures, including handling vulnerable customers and complaints
What you'll bring:
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Excellent communication skills, both verbal and written
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Strong empathy and respect for all customers and colleagues
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Ability to work effectively with digital platforms and software
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Resilience and calmness when dealing with challenging situations
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Ability to work efficiently under pressure and meet deadlines
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Strong organizational and time management skills
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A team player who supports and learns from others
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Suitable home environment with reliable broadband (for homeworking)
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Previous experience in customer service, contact centers, or claims handling is a plus but not essential
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer
At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
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Annual base salary between £24,479-£25,000
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22 days rising to a maximum of 27 days (based on a 5 day week)
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Retail Discounts
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Cycle2Work Scheme
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Discounted Home Insurance
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Employee Assistance Scheme
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Dr@Hand
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Discounted Gym Membership
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Free Financial Education/Pension Seminars
To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]
Who we are:
We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.
Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)
#LI-UK
Salary: Starting salary £24479.00
