Job Purpose
The Dental Clinic Delivery Manager is responsible for the end-to-end delivery of all UK Charity Clinics. Overseeing all activity across Operations, scheduling, and Volunteer Management.
Reporting to the Head of Operations, and overseeing the end-to-end delivery of clinics, you will need to be highly organised, operationally, and financially aware and expected to build effective working relationships within the organisation and with external partners, contractors and funders to meet the demands of ongoing and future clinics.
Job Background
We are a dental charity providing dental care to vulnerable people around the UK. We deliver this care using mobile dental clinics and due to significant growth we need someone to manage the end-to-end delivery of these clinics, following the process through from working closely with the Fundraising Team to agree Partners & Venues, to securing volunteer clinicians, ensuring clinics go ahead as planned with minimal disruption.
This role requires close stakeholder management and excellent working relationships across the whole operation, including but not limited to, Fundraising, Fleet Manager, Clinical Team and Volunteer Management Team. Overseeing the onboarding and management of partners, venues and volunteers as well as the scheduling and logistical deployment of our Mobile Dental Units (MDUs).
The role will be required to oversee the deployment of our vehicles in a cost-effective manner. Managing vehicle movements ensuring appropriate 'off clinic' time is built in for vehicle checks and maintenance working with the Fleet Supervisor. Building relationships with existing contacts and developing new relationships with new sites and ensuring the successful delivery of the clinics.
The role will also be required to oversee all aspects in the recruitment & tracking of volunteers coming into Dentaid The Dental Charity via multiple channels. Ensuring strong working relationships are built with volunteers across the UK, helping to ensure the successful delivery of all clinics & sessions on the dates agreed, with no cancellations due to gaps in the planning.
Key Responsibilities
Operational Management
- Collaboration - Liaise with other departments & key stakeholders to ensure the smooth scheduling and delivery of clinics
- Oversee the recruitment & onboarding of volunteers
- Oversee the volunteering process to ensure no one gets left behind and volunteers are utilitised to their maximum
Volunteer Strategy & Planning
- Ensure that we have volunteers on our projects
- Forecast and assess volunteer needs across departments and projects working closely with the Fundraising Team and others
- Working with the marketing team to collaboratively promote new volunteering opportunities particularly in areas where Dentaid hasn’t worked before
Monitoring & Evaluation
- Ensure team maintain accurate, up to date, records, using appropriate management systems
- Report on UK Charity Clinic delivery including Volunteer Management
- Draft reports for the Senior Management Team to ensure they are aware of progress, risks and any challenges associated with Operations
- Ensure Root Cause Analysis of issues
- Provide Reporting & insights as appropriate
People Management
- Provide line management support to any staff, volunteers or apprentices as needed, seeking opportunities to develop flexible workforces that support project management and implementation
- Coaching and development of team members
Policy & Compliance
- Ensure safeguarding, health & safety, and confidentiality protocols are followed
Compliance with Organisational policies and regulatory requirements
- Abide by Dentaid’s policies and procedures and regulatory requirements at all times and in particular:
- Health and Safety
- Adult and Child Safeguarding
- Confidentiality and Data Protection Act
- Ensure all relevant policies and procedures are regularly reviewed and well embedded.
- Play an active part in the development and implementation of organisational wide policies and procedures
Equality and Diversity
- Promote and embed a proactive approach to equality and diversity – by example and approach
General
- Maintain personal development including participation in supervision and training.
- Undertake any other duties as may be required from time to time commensurate with your status and capabilities
- Maintain at all times the ethos of Dentaid
- Occasional travel may be required.
Person Specification - Key Competencies:
- Emotional Intelligence
- Problem-solving & conflict resolution
- Strategic Thinking
- Positive, can-do attitude, and Proactive
- Highly organised
- Able to work under own initiative, as well as part of a team
- Able to provide strong, inspirational, leadership
- Able to have difficult conversations when necessary
- Excellent interpersonal and communication skills
- Ownership - end to end - clinic delivery
- Collaboration with key stakeholders
- Alignment of teams to our shared purpose
- Lead by example - happy to get hands dirty
- Escalations/Complaint management
- People management skills
- Coaching of team members
- Competent in Microsoft Excel
- Continuous improvement mindset
- Root Cause Analysis of issues
- Reporting & insights
- Experience in the non-profit, charity or community sector
- Previous work within the dental industry would be helpful but not essential
- Salesforce knowledge & experience helpful but not essential
Pay: £35,000.00-£39,000.00 per year
Benefits:
- Company pension
- Free parking
- Sick pay
Work Location: In person
