service desk engineer Work, Jobs in rocester, sts (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Derby
- English
- Communication skills
Tier 3 Service Desk Engineer
The 848 Group —Stafford
- £39,000 - £50,000 a year
- Weekend availability
- Hybrid work
- Azure
- Customer service
- Travel
Quick apply
Tier 2 Service Desk Engineer
The 848 Group —Stafford
- £31,000 - £38,000 a year
- Weekend availability
- Hybrid work
- Azure
- Customer service
- Travel
Quick apply
IT Field Support Engineer (1st & 2nd Line)
Holdcroft —Stoke-on-Trent
- Windows
- Microsoft Office
- Travel
- Employee assistance programme
- Employee discount
Quick apply
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
IT Support Technician
Elevate Technology Group —Derby
- £25,000 - £30,000 a year
- Azure
- Windows
- Microsoft Office
Systems Support Engineer (5-month FTC)
Fisher German —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
- IT
Field Service Technician
hireful —Stoke-on-Trent
- £27,500 a year
- Overtime
- Microsoft Office
- IT
Quick apply
Fire & Explosion Scientist (B5/EO)
Health and Safety Executive —Buxton
- £31,657 - £34,570 a year
- Part-time
- Analysis skills
- Presentation skills
- Travel
1d
Scheduling Coordinator
Barron McCann —Derby
- From £28,500 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Free parking
Quick apply
Geo-Environmental Supervisor / Engineer
Kiwa —Derby
- £37,000 - £40,000 a year
- Full-time
- Engineering
- Supervising experience
- Travel
- Employee assistance programme
3d
Senior IT Infrastructure Engineer
Flint Bishop —Derby
- Weekend availability
- Azure
- Windows
- Scripting
- Employee discount
Quick apply
Geo Environmental Engineer
Tetra Tech —Derby
- Hybrid work
- Engineering
- Analysis skills
- Travel
Information System Analyst
ESCO Maritime Solutions —Rugeley
- Microsoft Excel
- Oracle
- ERP systems
Quick apply

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service desk engineer jobs near rocester, sts

Senior Service Desk Engineer

Zenzero Solutions
Derby

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Job details

Permanent

Qualifications

English
Communication skills

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience.

This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification(s).
Pluralsight Foundation role at Average, or above.
Foundation level Microsoft certification, or equivalent.
This role requires that you demonstrate the interpersonal and communication skills require to perform the role.
Fluent in English, both written and spoken.

Answer phone calls from end-users and working to resolve issues, on first contact, where possible.
Work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat.
Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries.
Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards.
Ensure appropriate adherence to performance targets including KPIs and SLAs.
Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation.
Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.

Apply Now

Refine Your Search

service desk engineer jobs in rocester, sts

Senior Service Desk Engineer

Tier 3 Service Desk Engineer

Tier 2 Service Desk Engineer

IT Field Support Engineer (1st & 2nd Line)

IT Operations Support Analyst

IT Support Technician

Systems Support Engineer (5-month FTC)

Field Service Technician

Fire & Explosion Scientist (B5/EO)

Scheduling Coordinator

Geo-Environmental Supervisor / Engineer

Senior IT Infrastructure Engineer

Geo Environmental Engineer

Information System Analyst

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