support engineer Work, Jobs in rogerstone, nwp (with Salaries)

Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
- £26,225 - £29,000 a year
- Full-time
- Remote
- Customer service
- Windows
- Administrative experience
Quick apply
Infrastructure Engineer
AIRBUS Defence and Space Limited —Newport
- Full-time
- Computer networking
- In-person
- Free parking
- Relocation assistance
AutoCAD Draughtsman/woman
Cleartone Telecoms Ltd —Pontypool
- £15 - £20 an hour
- Part-time
- AutoCAD
- Schematics
- CAD
Quick apply
2d
IT Support Engineer
CheckFire Ltd —Caerphilly
- Up to £35,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Profit sharing
Quick apply
Product Functional Test Technology Engineer
Cummins Inc. —Cwmbran
- System design
- Laboratory experience
- Microsoft Office
- Relocation assistance
Floorcare Engineer
Tennant UK Cleaning Solutions Ltd —Newport
- From £28,500 a year
- Full-time
- Microsoft Outlook
- English
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
3d
IT Support Engineer
Bridgend County Borough Council —Bridgend
- £31,537 - £32,597 a year
- Full-time
- Computer networking
- Communication skills
- School
2d
Design & Development Engineer
Cummins Inc. —Cwmbran
- Hybrid work
- Microsoft Powerpoint
- Engineering
- Master's degree
- Relocation assistance
- Flexible schedule
Technical Administrator
Keystone Group —Cwmbran
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Zendesk Engineer (UK Remote)
IVC —Bristol
- Remote
- JavaScript
- APIs
- HTML
- Employee discount
Quality Engineer
729 Crane Process Flow Technologies Ltd. UK —Cwmbran
- Full-time
- No degree
Technical Admin Team Leader (12 months Fixed Term)
The Keystone Group —Cwmbran
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
Quick apply
5d
Technical Admin Team Leader (12 months fixed term)
Keystone Group —Cwmbran
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
Project Engineer
TRADEBE —Newport
- Up to £40,000 a year
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee discount
9d
Machine Engineer/Installer
Affordable Leisure UK Ltd —Pontypool
- £22,857.12 - £45,000.00 a year
- Full-time
- Engineering
- Maintenance
- Programmable logic controllers
Quick apply
9d
EAT Service Engineer
Cardiff and Vale University Health Board —Cardiff
- £26,300 - £27,890 a year
- Full-time
- Travel
5d
Mechanical Design Engineer - Vacuum Platforms
KLA —Newport
- Full-time
- CAD
- Engineering
- Master's degree
- Annual leave
Storage and Backup Infrastructure Engineer
Sopra Steria —Newport
- Up to £40,000 a year
- Hybrid work
- Annual leave
5d
Critical Facilities Engineer
Vantage Data Centers UK Management Company Ltd —Newport
- Schematics
- Maintenance
- Mechanical knowledge
Quick apply
9d
PAT Testing Engineer Newport
JR PAT Testing —Newport
- Part-time
- Travel
- Flexible schedule

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Technical Support Engineer

Advanced Secure Technologies -
Saint Mellons

Quick apply

Job details

Full-time
£26,225 - £29,000 a year

Benefits

On-site parking

Qualifications

Microsoft Windows Server
IIS
Customer service
Microsoft SQL Server
Windows
Administrative experience
IT support
B2B
Software testing
IT
Application support
Root cause analysis
BTEC
Communication skills
A Level

Full job description

Technical Support Engineer – (1st Line Support & General Support)
Location: Cardiff (Office-based, 5 days a week)
Salary: £26,225 - £29,000 DOE + up to £3,000 annual bonus
Start Date: June 2026 - August 2026

Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role in our technical support desk. With full training, exposure to in-house software, and long-term development opportunities, this is an ideal step into a dynamic application support career.

What You’ll Do:

Act as a key part of our 1st Line Support Team, resolving technical queries from customers
Assist with investigation and root-cause analysis of 2nd Line tickets
Capture, categorise and escalate software support tickets in line with SLAs
Work closely with our technical and development teams to resolve live issues
Support customer system setup and configuration under guidance
Contribute to product testing, customer feedback and continuous improvement initiatives
Provide excellent levels of service to our customers, communicating effectively and professionally.

Requirements

What We’re Looking For:

Interest or experience in IT support, application support, or operational roles
Confident working with technical systems (training provided)
Comfortable with data handling and Microsoft 365 tools
Excellent communication and customer service skills – extremely important as this is a business-to-business role
Process-driven mindset and attention to detail
Problem-solving approach with the ability to work independently
Technical or IT-related qualifications (e.g. BTEC, HND, A-Level IT, Degree, CompTIA) are beneficial but not essential
Experience with support ticketing systems, SQL Server, Windows Server or IIS is a plus
Strong organisational, attention to detail and administrative skills

Benefits

What We Offer:

£26,225 - £29,000 DOE starting salary + up to £3,000 annual bonus
Full training and structured development plan
Clear progression routes into many other roles in the business, including Senior Technical Support Engineer, Technical Engineering, Account Management, Project Management, Product Management or operations roles
Opportunities to specialise in application support, system configuration, software testing or service delivery
25 days holiday + bank holidays
Bonus scheme and regular incentives
Onsite gym, parking, essentials-stocked kitchen, and team socials
A varied, customer-facing role with real impact and responsibility

If you’re looking for a technical and customer minded individual where you help shape our support service and grow into senior and more specialist roles, apply now – we can’t wait to see what you’ll bring!

Location and hours:
Onsite, Eastern Business Park, St Mellons, Cardiff, Wales.

Min Hours 37.5hrs per week, 8.30am to 5pm Monday to Friday, with up to one hour for lunch.

On Site Working:
We’re an office-based team because our culture thrives on collaboration and hands-on support, especially as we grow quickly and onboard new team members. While we don’t offer fully remote or fixed hybrid work, we’re flexible when life happens – ad hoc home working is always an option.

Diversity & Inclusion:
Advanced Secure Technologies is an equal opportunity employer, proud of our ongoing efforts to foster diversity and inclusion. We welcome applicants from all backgrounds and process your personal data in accordance with our Privacy Notice.

Quick apply

Refine Your Search

support engineer jobs in rogerstone, nwp

Technical Support Engineer

Infrastructure Engineer

AutoCAD Draughtsman/woman

IT Support Engineer

Product Functional Test Technology Engineer

Floorcare Engineer

IT Support Engineer

Design & Development Engineer

Technical Administrator

Zendesk Engineer (UK Remote)

Quality Engineer

Technical Admin Team Leader (12 months Fixed Term)

Technical Admin Team Leader (12 months fixed term)

Project Engineer

Machine Engineer/Installer

EAT Service Engineer

Mechanical Design Engineer - Vacuum Platforms

Storage and Backup Infrastructure Engineer

Critical Facilities Engineer

PAT Testing Engineer Newport

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