Customer Sales & Commercial Coordinator
Location: Longford, Derbyshire
Salary: £30,000 - £35,000 per annum, plus attractive performance bonus
Reporting to: Managing Director
About Davanco
Davanco Designs creates high-quality campervan furniture and conversion solutions, whilst Davanco Leisure operates a growing campervan hire business.
We’re a small, ambitious business with big plans. Our reputation is built on quality craftsmanship, excellent customer service and a genuine passion for helping people create unforgettable adventures.
As we continue to grow, we’re looking for a Customer & Commercial Coordinator to become a key member of the team. This is a unique opportunity to join a business at an exciting stage of its journey and play a central role in shaping how we engage with customers, grow our sales and develop new business opportunities.
The Role
This is a varied and hands-on role combining customer service, sales, business development and operational support.
You will be the first point of contact for many of our customers and partners, helping to deliver an outstanding customer experience whilst also identifying opportunities to grow the business.
The ideal candidate will be highly organised, commercially minded and confident building relationships. You’ll enjoy working in a fast-paced environment where no two days are the same and where your ideas and initiative can make a real difference.
Key Responsibilities
Customer Sales & Service
* Respond to customer enquiries via phone, email, website and social media.
* Advise customers on furniture products, conversion solutions and campervan hire options.
* Convert enquiries into sales and bookings.
* Manage customer communications throughout the customer journey.
* Coordinate vehicle handovers and returns.
* Check customer documentation and identification.
* Handle customer queries professionally and efficiently.
* Deliver a high standard of customer service at every touchpoint.
Business Development
* Identify and approach potential trade customers across the campervan and leisure sectors.
* Develop relationships with campervan converters, dealerships and complementary businesses.
* Generate and follow up sales leads.
* Build and maintain a pipeline of prospective customers.
* Support attendance at trade shows, exhibitions and networking events.
* Explore partnership opportunities that can help grow the business.
* Help identify new markets, products and revenue opportunities.
Operations & Administration
* Process customer orders accurately and efficiently.
* Prepare quotations, invoices and customer documentation.
* Maintain customer records and CRM systems.
* Coordinate internal communications between customers and production.
* Monitor order progress and keep customers updated.
* Support stock, scheduling and operational planning activities.
* Assist with general administration across the business.
Marketing Support
* Support social media activity and content creation.
* Gather customer testimonials and reviews.
* Assist with website updates and promotional campaigns.
* Help generate ideas to increase brand awareness and customer engagement.
What We’re Looking For
Essential
* Experience in a customer-facing role.
* Strong communication and relationship-building skills.
* Excellent organisation and attention to detail.
* Confident using Microsoft Office and business systems.
* Ability to manage multiple priorities.
* A proactive, self-starting approach.
* Comfortable working in a small business environment.
* Commercial awareness and a desire to contribute to business growth.
Desirable
* Experience in sales, account management or business development.
* Experience within leisure, automotive, tourism or manufacturing sectors.
* CRM experience.
* Social media or marketing experience.
* Interest in campervans, travel or outdoor lifestyles.
Personal Qualities
We’re looking for someone who:
* Takes ownership and gets things done.
* Enjoys speaking with customers and building relationships.
* Spots opportunities and acts on them.
* Is comfortable working independently.
* Brings ideas and energy to the business.
* Is adaptable and willing to get involved wherever needed.
* Wants to grow with the company.
What Success Looks Like
First 6 Months
* Become the trusted first point of contact for customers.
* Ensure all enquiries receive timely responses.
* Improve customer experience and communication processes.
* Build a pipeline of trade prospects.
* Secure new trade opportunities and partnerships.
First 12 Months
* Establish strong relationships with key customers and partners.
* Deliver measurable growth in sales and bookings.
* Develop a portfolio of active trade customers.
* Help implement scalable processes to support business growth.
* Become a key contributor to the future success of Davanco.
Why Join Davanco?
* Join a growing and ambitious business at an exciting stage of development.
* Opportunity to shape your role and make a genuine impact.
* Work closely with the founder and influence future growth.
* Varied and rewarding role with significant autonomy.
* Supportive, entrepreneurial environment.
* Opportunity for future progression as the business expands.
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Casual dress
- On-site parking
Experience:
- Sales : 3 years (required)
- Customer service: 5 years (required)
Work Location: In person
