Resident services associate Work, Jobs in Rudheath, Chs (with Salaries)

Resident Services Associate
Colby River —Salford
- Up to £13,126 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
11d
Senior Resident Services Associate
Colby River —Manchester
- £31,920 a year
- Full-time
- Customer service
- Microsoft Office
- Mentoring
- Annual leave
- Life insurance
Quick apply
13d
Care Assistant (Day)
Maria Mallaband Care Group —Holmes Chapel
- £12.81 - £13.11 an hour
- Full-time
- Care plans
- Communication skills
- Employee assistance programme
- Flexible schedule
10d
Therapy Associate Practitioner – Neighbourhood Rehab Pathway
East Cheshire NHS Trust —Macclesfield
- £28,392 - £31,157 a year
- Full-time
- Travel
- Communication skills
10d
GP Educator / Training Programme Director
NHS England —Manchester
- £122,819 a year
- Part-time
- School
- Annual leave
2d
Lifestyle Assistant
Maria Mallaband Care Group —Timperley
- £12.81 an hour
- Weekend availability
- IT
- Communication skills
- Employee assistance programme
- Employee discount
3d
Associate Planning Officer
Stockport Council —Stockport
- £39,862 - £45,091 a year
- Full-time
- Hybrid work
11d
VacancyTitle: Facilities Coordinator
Grainger plc —Salford
- Part-time
- Remote
- Microsoft Outlook
- Communication skills
Care Assistant (Bank)
Maria Mallaband Care Group —Disley
- £12.81 - £13.11 an hour
- Care plans
- Communication skills
- Employee assistance programme
- Flexible schedule
Property Manager
Rendall & Rittner —Manchester
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
5d
Care Assistant (Night)
Maria Mallaband Care Group —Stockport
- £12.81 - £13.11 an hour
- Full-time
- Care plans
- Communication skills
- Employee assistance programme
- Flexible schedule
10d
Property Manager
Scanlans Property Management —Manchester
- Monday to Friday
- Hybrid work
- Driving
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
6d
Operations Associate (FTC) - Manchester
ALO —Manchester
- Part-time
- Sales
Quick apply
Sales Associate (FTC) - Manchester
ALO —Manchester
- Weekend availability
- Sales
Quick apply
Associate Technical Account Manager
Mindbody —Manchester
- Remote
- Microsoft Office
- SQL
- Project management
Quick apply
VacancyTitle: Maintenance Operative
Grainger plc —Salford
- Full-time
- Remote
- Annual leave
Consultant Psychiatrist - Windsor CMHT
Mersey Care NHS Foundation Trust —Liverpool
- £109,725 - £145,478 a year
- Full-time
Nurse Unit Manager
Exemplar Health Care Services Limited —Ellesmere Port
- Up to £23.10 an hour
- Full-time
- Supervising experience
- Care plans
- Leadership

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Resident Services Associate

Colby River
Salford

Quick apply

Job details

Part-time | Full-time
Up to £13,126 a year
11 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Life insurance

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Facilities management
Complaint handling
Microsoft Office
Organisational skills
Communication skills

Full job description

Build Your Future with Colby River

At Colby River, we are shaping the landscape of UK real estate. With expertise across Investment Management, Development Management and Property Management, we take a strategic, long-term approach to investing in, developing and operating high-quality residential communities across the UK.

We operate across key living sectors including Multi-Family Living, Single Family Housing (SFH) and Purpose-Built Student Accommodation (PBSA). By combining deep market insight with disciplined operational delivery, we create sustainable value for our investors and exceptional experiences for our residents.

With a forward-looking approach that responds to changing residential needs across the UK, we are building a platform designed for long-term growth.

About the Role

We are pleased to offer an opportunity to join our team as a Resident Services Associate on a part-time basis, forming part of the on-site Resident Services Team. This role is central to delivering an exceptional resident experience and will act as one of the first points of contact for residents and their guests across our developments.

You will play a key role in creating a welcoming, safe, and community-focused environment, supporting residents throughout their tenancy journey while ensuring high standards of customer service, operational efficiency, and compliance. This is a varied, hands-on role that combines customer service, leasing support, and day-to-day building operations.

This is an opportunity to join a growing business that values professionalism, accountability and continuous improvement.

Working Pattern

18 hours per week
Saturday & Sunday – 8am to 6pm (with 1 hour unpaid lunch each day)

Please note: This role is offered on a part-time basis only (18 hours per week, weekends). The hours are fixed and are not expected to increase to full-time, so applicants should be comfortable with the advertised working pattern.

Key Responsibilities

Customer Service & Resident Engagement

Deliver a consistently high standard of customer service to residents and guests
Act as a first point of contact for all resident enquiries, resolving or escalating as appropriate
Proactively gather and respond to resident feedback, actioning requests where possible
Manage incoming and outgoing post and parcels
Coordinate bookings and ensure presentation of resident amenity spaces
Handle noise complaints and escalate where necessary
Support the creation of a strong community through resident engagement, events, and communication initiatives
Assist with resident communications, including social media and resident portals
Support and deliver resident events, open days, and third-party service offerings
Review customer feedback and surveys, identifying opportunities for continuous improvement

Leasing Support

Conduct property and apartment viewings for prospective residents
Assist in qualifying enquiries and supporting the leasing process
Ensure applicants meet compliance requirements, including Right to Rent and KYC checks
Coordinate move-ins, including inventories, meter readings, and key handovers
Manage parking allocations and maintain accurate records
Support tenancy inspections (mid-term and check-out) and action inventory feedback
Assist with rent and parking charge collection in line with credit control processes

Safety, Maintenance and Admin

Log and monitor maintenance issues, ensuring timely resolution in line with service levels
Liaise with the Facilities Management team to prioritise and close repair requests
Conduct regular security walks and building inspections
Ensure the building remains secure and compliant at all times
Support health & safety compliance, including system testing and amenity checks (e.g. gym)
Maintain accurate records of contractor visits, permits to work, and daily activity logs
Ensure communal areas are well-maintained, clean, and presentable

About You

We are looking for an enthusiastic, customer-focused individual with a proactive approach and a passion for delivering outstanding resident experiences. You will be confident engaging with a wide range of people, able to handle queries professionally, and capable of managing challenging situations with a calm and solutions-focused mindset.

You will be highly organised, able to prioritise effectively, and comfortable working in a fast-paced environment where no two days are the same. A positive attitude, strong communication skills, and the ability to work both independently and as part of a team are essential. You will take pride in your work, maintain a professional appearance, and consistently strive to improve both your own performance and the overall resident experience.

Desirable

Experience in residential lettings, property management, or Build-to-Rent (BTR)
Knowledge of tenancy processes, compliance (Right to Rent, KYC), and inventories
Familiarity with property management systems or booking platforms
Industry qualifications (e.g. ARLA, IRPM) or willingness to work towards them
Understanding of health & safety or facilities management processes

Essential

Previous experience in a customer-facing role, ideally within property, hospitality, or a similar environment
Excellent communication and interpersonal skills
Strong organisational skills with the ability to manage multiple tasks
Ability to remain calm and professional when handling complaints or challenging situations
Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using systems and databases
Strong attention to detail and ability to follow processes and compliance requirements

What We Offer

Competitive salary of up to £13,126.00 per annum
Employer matched pension scheme
Life Insurance
Generous annual leave entitlement, with the option to buy more
Cycle to Work scheme
Retail, leisure and lifestyle discounts
Employee wellbeing support

Why Colby River?

Colby River combines disciplined investment with operational expertise and a commitment to quality at every stage of the asset lifecycle.

Joining us means being part of a business with clear direction and strong governance — where your contribution, whether operational or strategic, plays a vital role in our continued growth.

Quick apply

Refine Your Search

resident services associate jobs in rudheath, chs

Resident Services Associate

Senior Resident Services Associate

Care Assistant (Day)

Therapy Associate Practitioner – Neighbourhood Rehab Pathway

GP Educator / Training Programme Director

Lifestyle Assistant

Associate Planning Officer

VacancyTitle: Facilities Coordinator

Care Assistant (Bank)

Property Manager

Care Assistant (Night)

Property Manager

Operations Associate (FTC) - Manchester

Sales Associate (FTC) - Manchester

Associate Technical Account Manager

VacancyTitle: Maintenance Operative

Consultant Psychiatrist - Windsor CMHT

Nurse Unit Manager

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