Support representative Work, Jobs in Salford, Gtm (with Salaries)

Development and Skills Coordinator
Emmaus Bolton —Bolton
- £26,500 - £28,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
Quick apply
3d
Customer Service Representative
TOUCHPOINT CHANGE LTD —Manchester
- £14 - £16 an hour
- Full-time
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Sales Development Representative
Street Group —Manchester
- £28,000 - £30,000 a year
- Full-time
- Communication skills
Quick apply
Inside Sales Representative
KN Engineering Solutions —Trafford
- £30,000 - £36,000 a year
- Full-time
- Microsoft Excel
- Salesforce
- Organisational skills
Quick apply
1d
Operational Support Officer
HM Courts and Tribunals Service —Manchester
- £25,582 a year
- Part-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
5d
Customer Service Representative
OpsArmy —Salford
- Customer service
- English
- Computer skills
Quick apply
Support Resilience Representative
Deliveroo —Manchester
- Weekend availability
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
1d
Sales Development Executive
Clear Business —Manchester
- £27,195 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
Customer Representative - Bury
Nationwide Building Society —Bury
- From £26,500 a year
- Part-time
- Customer service
- Banking
3d
Associate Practitioner - Haematology
Manchester University NHS Foundation Trust —Manchester
- £28,392 - £31,157 a year
- Part-time
- Laboratory experience
- University
- AI
2d
Learning Mentor
Ed for All —Rochdale
- £18,000 - £24,000 a year
- Full-time
- Maths
- Working with children
- Mentoring
- Free parking
Quick apply
2d
Senior Support Resilience Representative
Deliveroo —Manchester
- Weekend availability
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
1d
Engagement Officer
Reed In Partnership —Manchester
- £26,300 - £32,000 a year
- Full-time
- Sales
- Continuous improvement
- Travel
- Annual leave
- Flexible schedule
Rider Support Representative
Deliveroo —Manchester
- Weekend availability
- Customer service
- English
- Analysis skills
- Flexible schedule
Booking Scheduling Coordinator
Manchester University NHS Foundation Trust —Manchester
- £25,760 - £27,476 a year
- Full-time
- University
- Organisational skills
- IT
2d
Rider Support Representative - Payments
Deliveroo —Manchester
- Weekend availability
- Hybrid work
- English
- Case management
- Communication skills
- Flexible schedule
Freelance In-Person Event Specialist - Manchester, UK
Visit.org —Manchester
- Temporary
- Customer service
- English
- Travel
Quick apply
Academic Quality Officer
Futureworks —Salford
- £27,037 - £32,445 a year
- Full-time
- Bachelor's degree
- Organisational skills
- In-person
Quick apply
1d
Customer Service Executive - Fixed Term 12 Month Contract
CHEP —Manchester
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Communication skills
SARC Adult Counsellor
Manchester University NHS Foundation Trust —Manchester
- £32,073 - £39,043 a year
- Part-time
- University
- AI
11d

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Development and Skills Coordinator

Emmaus Bolton
Bolton

Quick apply

Job details

Full-time
£26,500 - £28,000 a year
3 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
On-site parking

Qualifications

GCSE
First aid
Communication skills

Full job description

The key task for this role is to manage a caseload of up to 22 companions and to ensure that new companions receive the information and support they need to help them settle quickly and easily into our community and actively contribute to Emmaus Bolton Social Enterprise.

The development and skills co-ordinator role is central to the Emmaus Bolton team and close effective teamwork is essential.

The development and skills co-ordinator will undertake direct support work with Companions, developing personal support and development plans to help achievement of their personal goals and ambitions.

Ensuring compliance with Bolton Emmaus ethos, strategic aims, organisational objectives, policies and procedures is essential to the success of this role.

Principal accountabilities

1. Companions:

a. Assist the Community Manager with administration of the companion referral process.

b. Manage a caseload of up to 22 companions to reach their potential through both practical and emotional support, acknowledging they may be struggling with addictions, mental health and wider health and wellbeing issues.

c. Tailor plans to meet individual needs – setting goals, assigning actions and taking a holistic view of each person and their aspirations.

d. Facilitate and encourage in-house and external training and development for companions.

e. Guide induction and exit processes for companions – to ensure that they understand the core principles of the offer at Emmaus with a view to move onto long term, sustainable accommodation.

f. Support companions in making and attending appointments (e.g. health, legal, housing, training, benefit-related).

g. Assist with incident response, including responding to risk, e.g. anti-social behaviour, mental health concerns etc.

h. Liaise with external providers to ensure that specialist advice and guidance is sought where needed.

2. Operational:

a. Use Inform (CRM) to maintain accurate records in line with internal policy and with consideration for GDPR principles.

b. Assist in the effective running of the community.

c. In the absence of the Community Manager provide companion updates at the weekly staff meetings.

d. Ensure activities meet and integrate with organisational requirements for quality management, health and safety, legislation, best practice standards, policies and general duty of care and professional boundaries

3. Staff and Volunteers:

a. Be flexible and willing to carry out any reasonable duties needed to assist the community and business operations, including assisting in business operations, holiday/sickness cover and on-call duties, participation in team meetings, attending 1:1’s and appraisals

b. Assist with the effective implementation and ongoing compliance with Emmaus Bolton’s policies and procedures.

4. General Requirements

a. Act as a representative of Emmaus Bolton and maintaining a positive the Community reputation.

b. Act in accordance with Emmaus Boltons ethos on reuse and environmental policy.

c. Adopt a flexible approach to occasionally undertake tasks requested by the management team.

d. A willingness to work flexible hours when needed.

Person Specification

Essential Experience

Recent proven experience supporting vulnerable adults with varying complex needs (which may include drug, alcohol or other addiction; mental health issues) to achieve their goals, using a person-centred approach.

Ability to deliver effective support sessions and deal effectively with challenging behaviours.

Knowledge of legislation and best practice standards relating to homelessness, housing and social inclusion and their application within the charity sector.

Experience of building strong interagency relationships.

Essential Skills and Knowledge

Excellent communication skills, including written, verbal and listening skills.

Willingness to work flexibly within a team environment.

Conflict resolution and de-escalation knowledge, skills and competence.

Experience to include some/all of the following - counselling, support work, social work, healthcare, mental health, housing.

Evidence of Continuing Professional Development, e.g., drug and alcohol awareness, safeguarding, health and safety, first aid, managing challenging behaviour.

Information technology skills to include word, excel, email and use of websites.

Personal Attributes

Proven experience of effective team working.

Commitment to attending training and progressing personal development opportunities.

Experience of maintaining professional boundaries and confidentiality

Can demonstrate ability to identify and manage own priorities and conflicting schedule demands

Flexible and adaptable to meet the ongoing need of the community and business.

Enthusiastic, with the ability to recognise, respond and adapt to change

Strong emotional resilience and able to identify when external support is needed for self and others

Pay: £26,500.00-£28,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Free parking
On-site parking

Application question(s):

Do you have recent experience supporting vulnerable adults?
Do you have experience or understanding of supporting people with complex needs eg neurodiverity?

Work Location: In person

Quick apply

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