Salary: £35,000 - £45,000
Working hours: 8:30 am - 17:30 pm
Location: Manchester
Positions open: 1
Work.Life is a flex workspace provider for businesses who care about people.
We believe that happy teams deliver measurable benefits for businesses. That’s why everything we do, from workspace design to delivering a best-in-class personal service, is designed to create happy working environments. We have shared workspaces across London, Reading and Manchester; with 7,000+ members; and an amazing team of nearly 70 work.lifers who share our ambition to redefine the workspace experience for the better.
About the Role
The Manchester Membership Manager is responsible for the overall performance of their space, balancing member retention, sales activity, community, and operational excellence.
As the senior on-site leader, you own the full member journey. From a prospect's first enquiry through to renewal and growth, you ensure every interaction reflects the Work.Life experience.
This role combines the relationship-led approach of a Membership Manager with greater commercial ownership. You will proactively generate opportunities, conduct tours, progress sales conversations, and deliver renewals, while continuing to lead your team and maintain a thriving member community.
For members, you are the face of Work.Life. For the business, you are responsible for ensuring your space remains commercially successful, operationally excellent, and a place people genuinely want to be part of.
What You'll Be Responsible For
Commercial Performance and Member Growth
Own the commercial performance of your space, balancing occupancy, retention, revenue, and member experience
Identify opportunities for growth through additional desks, office upgrades, meeting room usage, and ancillary services
Team Leadership and Development
Lead and develop your Assistant Membership Manager, providing clear feedback, support, and growth opportunities
Space Standards and Operations
Maintain a consistently high standard across the space, ensuring it is clean, organised, and operating effectively
Manage key operational areas such as onboarding, meeting rooms, facilities, and day-to-day coordination
Sales and Business Development
You have experience building and maintaining strong relationships, understanding customer needs, and managing conversations that influence both retention and growth.
You are confident leading and developing others, setting clear expectations and supporting performance over time.
You understand how occupancy, member experience, pricing, retention, and revenue connect. You are confident discussing commercial opportunities and balancing member needs with business outcomes.
Sales and Business Development
You have experience managing commercial conversations, generating opportunities, conducting sales discussions, or developing partnerships that contribute to business growth.
Organisation and Ownership
You stay on top of multiple priorities, follow things through properly, and maintain high standards without needing close oversight.
This role suits someone who enjoys combining commercial responsibility with people leadership and operational ownership.
You are equally comfortable hosting a prospective member tour, leading a renewal conversation, coaching a team member, or resolving an operational challenge. You enjoy having ownership and are motivated by seeing the direct impact of your decisions on the performance of your space.
You are proactive, commercially aware, and confident making decisions that balance member experience with business performance.
Who This Role May Not Be For
This role may feel less suited to someone who prefers a purely operational role or a purely sales-focused role, as success comes from balancing both.
It may also not be the right fit if you are uncomfortable leading commercial conversations, managing performance, or taking accountability for the overall success of a space.
Why you’ll love Work.Life
Work happiness is our passion, and this starts with our own team. We offer a supportive working environment, plenty of training and development opportunities, competitive salary, monthly wellness package, team joy budget, quarterly socials and more, so you can work happier.
The need to knows
The start date for this role is 1 month.
The working hours are 8:30 am - 17:30 pm.
The interview process will be three stages: a phone interview and two face to face interviews with the final interview including a presentation.
At Work.Life, we’re committed to providing an inclusive environment for our team and our members, as we believe that diversity breeds a more innovative, creative, and caring culture.We’re an equal opportunity employer. Everyone who applies to Work.Life will be considered for employment without attention to race, age, ethnicity, religion, sexual orientation, gender, family or parental status, or disability status. Ready to join the Work.Life way? We’re excited to hear from you. Here’s our Privacy Policy – by applying for this job you accept how we will use your data.
