A Great Place To Work Mentality
At Burgh Thorpe Solicitors, we have built a supportive, flexible, and ambitious working environment where people are encouraged to grow and develop long-term careers within the legal sector.
As part of our continued growth, we're looking for a Client Onboarding Coordinator to join our Conveyancing Department.
If you're highly organised, enjoy working with people, have excellent attention to detail and thrive in a fast-paced environment, we'd love to hear from you. Full training will be provided.
The Role
As a Client Onboarding Coordinator, you'll be responsible for ensuring every new client receives an excellent first impression of Burgh Thorpe Solicitors.
You'll manage the onboarding process from the point a new instruction is received, ensuring new matters are opened efficiently, compliance requirements are completed promptly and files are ready for our conveyancing team to begin legal work.
You'll play a vital role in helping transactions get off to the best possible start.
Key Responsibilities
- Opening new conveyancing files using our case management system.
- Carrying out client onboarding, including identity verification and anti-money laundering checks.
- Sending client care packs, engagement letters and initial documentation.
- Requesting and reviewing information required to satisfy onboarding requirements.
- Liaising with clients by telephone and email to obtain outstanding information.
- Ensuring all compliance requirements are completed accurately before files are passed to the legal team.
- Updating our case management system with accurate information and notes.
- Working closely with conveyancers to ensure new matters are ready to progress without delay.
- Providing an outstanding level of client service throughout the onboarding process.
- Supporting continuous improvements to our onboarding procedures.
About You
Legal experience is not required. Experience in administration, customer service or other office-based roles would be highly transferable. Full training will be provided.
The ideal candidate will have:
- Has excellent organisational skills and exceptional attention to detail.
- Enjoys providing outstanding customer service.
- Is confident communicating by telephone and email.
- Can prioritise tasks and work efficiently in a busy environment.
- Is comfortable using computers and learning new software.
- Takes pride in producing accurate work.
- Has a positive, proactive attitude and enjoys working as part of a team.
About Us
Burgh Thorpe Solicitors is a modern boutique law firm specialising in Residential Conveyancing and Commercial Property.
We combine high-quality legal expertise with innovative technology and outstanding client service, while maintaining the approachable and personal service of a high-street firm.
We are proud of the supportive culture we have created and are committed to investing in the development and wellbeing of our people.
Why Join Burgh Thorpe Solicitors?
- 25 days annual leave plus bank holidays
- Two additional Wellbeing Days each year
- Your birthday off as an additional paid day of leave
- A genuine focus on work-life balance
- Flexible and supportive working practices
- Clear progression and development opportunities
- Strong internal training and support
- Regular social events and team initiatives
- A collaborative and friendly working environment
We welcome applications from all suitably qualified candidates regardless of their race, gender, disability, religion/belief, sexual orientation or age.
Job Types: Full-time, Permanent
Pay: £23,200.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Health & wellbeing programme
- On-site parking
Ability to commute/relocate:
- Peterborough PE2 6QR: reliably commute or plan to relocate before starting work (required)
Experience:
- Administrative: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
