Job Overview
General Manager – Pubs & Hospitality Division
We are seeking an energetic, hands‑on General Manager to take full ownership of our pub portfolio. This role is ideal for someone who thrives in a fast‑paced hospitality environment, understands how to build a strong local presence, and can confidently lead teams while driving growth through events, customer experience, and effective social media engagement.
The successful candidate will oversee day‑to‑day pub operations, ensure high standards across all sites, and take the lead on events programming- including booking bands, singers, themed nights, and community‑focused activities. They will also support wider business functions, gaining exposure to other areas of the organisation, while maintaining the pubs as their primary responsibility.
Overview
We are looking for a dynamic and experienced leader to manage daily operations, elevate customer experience, and strengthen the brand presence of our pubs. The ideal candidate will bring strong organisational skills, proven hospitality or retail management experience, and the ability to motivate and develop teams. This is an exciting opportunity to shape the future of our venues, enhance performance, and drive community engagement.
Key Duties
- Pub Operations Leadership- Oversee day‑to‑day running of all pubs, ensuring consistent service standards and operational efficiency.
- Team Management- Lead, train, and motivate staff, providing clear direction and performance feedback.
- Events & Entertainment Programming- Organise and schedule live music, themed nights, and promotional events to increase footfall and customer engagement.
- Social Media Presence -Ensure each venue maintains an active, engaging online presence that reflects brand values and promotes upcoming events.
- Sales & Revenue Growth-Implement sales strategies, promotions, and merchandising initiatives to maximise revenue.
- Operational Standards- Develop and enforce policies, procedures, and best practices aligned with business goals.
- Cross‑Department Coordination- Work closely with other departments to ensure smooth communication and workflow.
- Performance Monitoring- Track KPIs, analyse performance data, and prepare reports for senior leadership.
- Administration & Compliance - Manage scheduling, budgeting, stock control, and compliance with licensing, health, and safety regulations.
- Culture & Leadership -Foster a positive, collaborative environment across all sites.
Skills & Experience
- Hospitality or Retail Management Experience- Proven track record managing teams and operations.
- Leadership & Communication- Strong ability to motivate staff and build effective relationships.
- Event Planning & Promotion- Experience organising entertainment or promotional activities.
- Social Media Competency -Confident in managing or overseeing venue‑level social media content.
- Organisational Skills- Ability to prioritise tasks and manage multiple sites under pressure.
- Time Management- Skilled at overseeing multiple projects and meeting deadlines.
- Administrative Capability -Comfortable with reporting, data analysis, and management software.
- Customer Interaction-Professional phone and in‑person communication skills.
- Multilingual Ability- Highly desirable for supporting diverse teams and customer bases.
This role is perfect for a proactive, confident leader who wants to take ownership of a growing pub portfolio. The successful candidate will play a key role in shaping the future of the business through strong operational management, creative event programming, and a commitment to delivering exceptional customer experiences. Reporting directly to Operations Director.
Benefits:
- Discounted or free food
- Employee discount
Work Location: In person
Pay: £35,000.00-£38,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
Work Location: In person
