Senior office Work, Jobs in Sheffield, Syk (with Salaries)

Senior Complaint Handler
My Finance Club LTD —Sheffield
- £28,500 - £33,000 a year
- Full-time
- Customer service
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
3d
Clerical Officer
Seven Hills School —Sheffield
- £26,403 - £28,598 a year
- Full-time
- Administrative experience
- Organisational skills
- Typing
Quick apply
8d
Project Handover & Compliance Coordinator
NRC Services —Sheffield
- £35,000 - £40,000 a year
- Full-time
- CAD
- Microsoft Office
- Project management
Quick apply
3d
Customer Success Manager
Tes Global —Sheffield
- Full-time
- Hybrid work
- IT
- In-person
- School
- Annual leave
- Employee assistance programme
Quick apply
Travel Sales Consultant
Trailfinders —Sheffield
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Senior Administrator (First Contact)
University of Sheffield —Sheffield
- £27,319 - £31,236 a year
- Part-time
- Hybrid work
- Google Suite
- Customer service
- Administrative experience
- Annual leave
- Employee discount
8d
Shift Team Leader
Veolia ES Sheffield Limited —Sheffield
- £62,000 - £67,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
6d
Operational Support Officer
HM Courts & Tribunal Service —Sheffield
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
10d
Regional Facilities Manager
MCR Property Group Ltd —Sheffield
- £47,000 - £52,000 a year
- Hospitality
- Maintenance
- Travel
Quick apply
12d
Senior Analyst
Sheffield City Council —Sheffield
- £38,220 - £41,771 a year
- Analysis skills
Immigration Coordinator - Fixed Term Contract - 6 and 12 months
Fragomen —Sheffield
- Full-time
- Hybrid work
- Microsoft Word
- Word processing
- Administrative experience
- Annual leave
- Employee assistance programme
Director of People
Project 6 —Sheffield
- £25,875 a year
- Part-time
- Hybrid work
- Management
- Supervising experience
- Human resources
- Employee discount
- Sick pay
Quick apply
9d
General Manager
Urban Fresh Burgers & Fries —Sheffield
- £37,000 - £40,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Store discount
Quick apply
6d
Student Engagement & Partnerships Lead
UniHomes —Sheffield
- £30,000 - £35,000 a year
- Full-time
- University
- Travel
- Organisational skills
- Employee discount
- Referral programme
Quick apply
Senior Customer Service Administrator
Perrigo —Barnsley
- Hybrid work
- Management
- Customer service
- In-person
Head of Estates Portfolio Management Office
University of Sheffield —Sheffield
- £61,759 - £80,524 a year
- Full-time
- Hybrid work
- Project management
- University
- Mentoring
- Annual leave
- Employee discount
Customer Relations Consultant
Leger Shearings Group —Rotherham
- £30,000 a year
- Full-time
- Customer service
- Computer skills
- In-person
- Free parking
- Annual leave
1d
Office Manager
LMD Vacuum Excavation Ltd —Chesterfield
- £27,000 - £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
13d
Account Manager (Motor Finance Dealer and Brokers - Yorkshire)
Tandem Bank —Sheffield
- £47,500 - £55,000 a year
- Monday to Friday
- Remote
- Organisational skills
- Time management
- Annual leave
- Employee discount
Quick apply
Claims Team Manager
Homeprotect —Sheffield
- Hybrid work
- Management
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme

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Senior Complaint Handler

My Finance Club LTD
Sheffield

Quick apply

Job details

Permanent | Full-time
£28,500 - £33,000 a year
3 days ago

Benefits

Store discount
Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Complaint handling
Financial services
Phone etiquette
Communication skills

Full job description

Job Title: Senior Complaint Handler (Consumer Credit)

Salary: £30,000 – £33,000 per annum
Location: Sheffield (Office-based)
Hours: 37.5 hours per week (Monday–Friday)
Reports to: Complaints Manager

About the Role

We are looking for a capable and detail-focused Senior Complaint Handler to join our growing Complaints function within a FCA-regulated consumer credit business.

This role focuses on the end-to-end handling of regulated complaints under FCA DISP rules, with exposure to Financial Ombudsman Service (FOS) escalations, particularly within consumer credit lending (including high-cost short-term credit).

You will play a key role in ensuring complaints are investigated fairly, responses are well evidenced, and regulatory standards are consistently met, supporting good customer outcomes under the Consumer Duty framework.

Key Responsibilities

Complaints Handling (DISP & FOS Support)

Manage a caseload of regulated complaints from initial receipt through to final response.
Investigate complaints relating to affordability, irresponsible lending, arrears handling, and service issues.
Prepare clear, well-reasoned Final Response Letters (FRLs) in line with FCA DISP requirements.
Support the preparation and submission of FOS case files, ensuring accuracy and completeness.
Maintain professional communication with customers, internal stakeholders, and where required, FOS case handlers.

FOS & Escalations Support

Manage and maintain FOS inboxes and case allocations, ensuring timely responses.
Collate and organise case files, audit trails, and evidence bundle for FOS submission.
Assist in responding to FOS requests for information and adjudicator queries.
Track and update case progress through escalation stages.

Credit & Conduct Insight

Support review of complaints involving irresponsible lending and affordability assessments.
Identify and escalate potential credit risk, underwriting, or policy gaps identified through complaints.
Contribute to identifying repeat complaint trends and root cause themes.

MI & Continuous Improvement

Assist in maintaining basic complaints MI dashboards and tracking spreadsheets.
Support monthly reporting on complaint volumes, outcomes, and FOS escalation rates.
Contribute ideas and feedback to improve processes, customer journeys, and complaint resolution quality.
Participate in “lessons learned” discussions to improve operational and lending practices.

General Responsibilities

Ensure all complaints are handled within regulatory timeframes.
Maintain accurate and auditable complaint records in line with FCA expectations.
Work collaboratively with Operations, Collections, Underwriting, and Compliance teams.
Act in accordance with SM&CR Conduct Rules and Consumer Duty obligations.

Skills & Experience

Experience handling complaints in a financial services or regulated consumer credit environment.
Understanding of FCA DISP rules and complaint handling processes.
Familiarity with affordability, lending decisions, or collections processes.
Exposure to FOS complaints handling or escalation support (desirable but not essential).
Strong written communication skills with the ability to produce clear, structured case responses.
High attention to detail and ability to manage multiple cases under time pressure.
Comfortable working with data (basic Excel / reporting tools).
Team-focused, proactive, and willing to learn within a fast-paced environment.

Why This Role?

This is a strong development role for someone looking to progress within complaints, conduct risk, or financial services operations, with real exposure to regulatory complaints, FOS processes, and consumer credit decisioning.

You’ll gain hands-on experience in:

FCA-regulated complaint lifecycle management
FOS escalation processes
Consumer Duty application in real cases
Credit risk and affordability complaint themes
Operational and regulatory reporting

Salary Range

£28,500 – £33,000 depending on experience and exposure to FOS and regulated credit complaints.

Job Types: Full-time, Permanent

Pay: £28,500.00-£33,000.00 per year

Benefits:

Company pension
Private medical insurance
Store discount

Application question(s):

Do have a disability that will require any reasonable adjustments for the interview/recruitment process or job role (working in-person from the office) ?

Work Location: In person

Quick apply

Refine Your Search

senior office jobs in sheffield, syk

Senior Complaint Handler

Clerical Officer

Project Handover & Compliance Coordinator

Customer Success Manager

Travel Sales Consultant

Senior Administrator (First Contact)

Shift Team Leader

Operational Support Officer

Regional Facilities Manager

Senior Analyst

Immigration Coordinator - Fixed Term Contract - 6 and 12 months

Director of People

General Manager

Student Engagement & Partnerships Lead

Senior Customer Service Administrator

Head of Estates Portfolio Management Office

Customer Relations Consultant

Office Manager

Account Manager (Motor Finance Dealer and Brokers - Yorkshire)

Claims Team Manager

I want to receive the latest job alerts for senior office in sheffield, syk

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