Desk manager Work, Jobs in Shildon, Dur (with Salaries)

Service Desk Manager
Indra UK —Stockton-on-Tees
- Hybrid work
- Computer Science
- PMP
- Project management
- Work from home
- Employee assistance programme
Quick apply
Supplier Assurance Manager
Somerset Bridge Group —Newcastle upon Tyne
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Referral programme
Quick apply
Service Desk Manager
NECSWS —Hartlepool
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Plant Service Manager in the Construction Industry
Teward Bros Limited —Staindrop
- From £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
7d
Student Records Coordinator
Durham University —Durham
- £27,319 - £30,378 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Access
- English
- Annual leave
- Employee assistance programme
9d
Service Desk Officer
South Tyneside Council —South Tyneside
- £25,989 - £28,598 a year
- Full-time
9d
Community Housing Manager (Housing Officer)
Places for People —Darlington
- £21,717 a year
- Communication skills
- Annual leave
- Employee discount
Knowledge Analyst
NECSWS —Hartlepool
- £26,000 - £28,000 a month
- Full-time
- Microsoft Excel
- Customer service
- SharePoint
- Annual leave
Quick apply
12d
IT Operations Lead
END —Washington
- Full-time
- Management
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
8d
E-commerce Service Desk Manager
Leader Online Ltd —Hartlepool
- £35,000 - £38,000 a year
- Full-time
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Management Associate (Entry-Level)
Connected Systems Ltd —Middlesbrough
- £28,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Free parking
- Work from home
Quick apply
3d
Senior Duty Manager – Hospitality Operations & Guest Experience - Rosa Twelve
Leisure Business Services —Low Fell
- £27,000 - £33,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
2d
Service Desk Team Leader
Indra Group UK & Ireland —Stockton-on-Tees
- Weekend availability
- Customer service
- Supervising experience
- Leadership
- Employee assistance programme
Quick apply
5d
Service Desk Team Leader
NECSWS —Hartlepool
- £33,500 - £37,500 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2h
Service Desk Technician (12-month FTC)
Cubic Corporation —Stockton-on-Tees
- Full-time
Part-time Receptionist
Holiday Inn Sunderland —Sunderland
- £12.71 an hour
- Part-time
- Customer service
- Administrative experience
- Bachelor's degree
- Employee discount
Quick apply
4h
Operational Support Officer
HM Courts & Tribunal Service —Middlesbrough
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Work from home
12d
Security/Concierge/Building Manager
Next Level Security Group Ltd —Guisborough
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Free parking
Quick apply
10d
Linux Infrastructure Engineer
Magnet —Darlington
- £40,000 - £50,000 a year
- Travel
- Organisational skills
- IT
- Employee discount
Quick apply
Consultant Ecologist
AECOM —Newcastle upon Tyne
- Full-time
- Hybrid work

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Service Desk Manager

Indra UK
Stockton-on-Tees

Quick apply

Job details

Fixed term contract

Benefits

Private dental insurance
Company pension
Work from home
Employee assistance programme
Private medical insurance

Qualifications

ITIL Certification
Computer Science
PMP
Project management
Bachelor's degree
ITIL
Contracts
IT
Root cause analysis
Certified Project Manager
Leadership
Communication skills
PRINCE2 Certification

Full job description

NO AGENCIES PLEASE

Service Desk Manager - 2 Year Fixed Term Contract

Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2024 financial year, Indra achieved revenue of € 4.84 billion, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries.

As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do:

Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enable us to drive a safer, more connected future through technology.

Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.

Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future.

Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.

As we continue to enjoy an exciting period of growth in the UK, we are looking for additional resources to support us with our recent contract win with Transport for London. The Service Desk Manager plays a pivotal role in IT Infrastructure Operations.

Key duties include:

Service Desk & Incident Management

Ownership of the end-to-end lifecycle of incidents, service requests and system faults, ensuring outstanding service quality, SLA compliance and continuous improvement.
Oversee Major Incident Management and act as the escalation point for business-critical disruptions.
Ensure accurate documentation, robust root-cause analysis and proactive Problem Management.

Team Leadership & Development

Build, motivate and coach a high-performing, multicultural Service Desk team.
Drive effective resource planning, knowledge sharing, succession planning and skills development.

Stakeholder Engagement & Reporting

Serve as the primary operational contact for TfL, providing regular performance reporting and contributing to governance forums.
Collaborate with internal teams, third-party suppliers and senior stakeholders to ensure seamless, end-to-end service delivery.

Continuous Improvement & Transformation

Lead initiatives in process optimisation, automation and self-service to elevate end-user experience.
Champion Lean IT and ITIL best practice to enhance service excellence and operational efficiency

This is a senior leadership role requiring a strong ITIL-based service management background, proven people leadership, and demonstrable success in high-volume, time-critical IT operations.

Requirements

Education & Professional Qualifications

Bachelor’s degree (or equivalent) in Computer Science, Engineering, IT Management or a related discipline.
ITIL v3 or ITIL 4 Foundation (minimum); Intermediate/Managing Professional preferred.
Desirable: Lean IT, Six Sigma, or Project Management certification (PRINCE2/PMP).

Experience

At least 5 years of experience in a Service Desk Manager role.
Proven track record running large-scale Service Desk operations (500+ users, high-volume ticketing).
Advantageous: experience within transport, public sector or critical-infrastructure contracts.

Personal Attributes

Strong leadership and team-building capability with a hands-on, problem-solving mindset.
Composed under pressure and effective in mission-critical settings.
Excellent communication and stakeholder-management skills.
Results-driven, proactive and committed to continuous improvement.

Benefits

What we can offer you

Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)
Pension – 4% employee and 4% employer
Private medical insurance (including dental & optical)
Life assurance
Income protection
Employee assistance programs
Flexible/remote working options
Charitable initiatives
Social events (formal & informal)
Learning and development programs
Innovative & collaborative work environment

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law

Quick apply

Refine Your Search

desk manager jobs in shildon, dur

Service Desk Manager

Supplier Assurance Manager

Service Desk Manager

Plant Service Manager in the Construction Industry

Student Records Coordinator

Service Desk Officer

Community Housing Manager (Housing Officer)

Knowledge Analyst

IT Operations Lead

E-commerce Service Desk Manager

Management Associate (Entry-Level)

Senior Duty Manager – Hospitality Operations & Guest Experience - Rosa Twelve

Service Desk Team Leader

Service Desk Team Leader

Service Desk Technician (12-month FTC)

Part-time Receptionist

Operational Support Officer

Security/Concierge/Building Manager

Linux Infrastructure Engineer

Consultant Ecologist

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