Senior service desk Work, Jobs in Shirebrook, Dby (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Derby
- English
- Communication skills
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
Service Desk Manager
Millgate —Sheffield
- £35,000 - £40,000 a year
- Full-time
- Azure
- AI
- Leadership
Quick apply
Service Desk Analyst (Fixed Term)
University of Nottingham —Nottingham
- £26,908 - £28,890 a year
- Monday to Friday
- IT
- Communication skills
4d
Incident Analyst
Network Rail —Doncaster
- £25,409 - £52,074 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Free parking
- Annual leave
2d
IT Support Technician
IT2 Limited —Nottingham
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
Quick apply
4d
Technical Business Development Manager
Solar Gates UK —Chesterfield
- From £50,000 a year
- Full-time
- CRM software
- Salesforce
- Business development
Quick apply
12d
Regional Property Operations Manager
Ministry of Justice —Bingham
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- Management
- Maintenance
- Project management
- Annual leave
- Employee discount
3d
Night Manager
Mercure Sheffield Kenwood Hall Hotel & Spa —Sheffield
- £28,500 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Free parking
- Employee discount
Quick apply
4d
Senior Cyber Security Analyst
Nottingham Trent University —Nottingham
- £47,174 - £56,292 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
5d
Bailiff Manager
HM Courts & Tribunal Service —Derby
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
9d
Technical Business Development Manager
SG —Chesterfield
- From £50,000 a year
- Full-time
- Business development
- Travel
- In-person
- Free parking
Quick apply
12d
Lead Portfolio Analyst
Flint Bishop —Derby
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Free parking
- Employee discount
Quick apply
Senior IT Infrastructure Engineer
Flint Bishop —Derby
- Weekend availability
- Azure
- Windows
- Scripting
- Employee discount
Quick apply
Gaming Supervisor
Metropolitan Gaming —Nottingham
- £28,589 a year
- Full-time
- Front desk
- Employee discount
- Life insurance
Quick apply
2d
Senior Environmental Consultant
Seed Environmental —Doncaster
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Mentoring
- Employee assistance programme
- Life insurance
Quick apply
Domestic Assistant - Cleaner (Multiple roles available)
Sheffield Hallam University —Sheffield
- £25,878 a year
- Part-time
- Employee discount
Senior Software Engineer, Core Experiences - Nottingham, United Kingdom
Speechify —Nottingham
- Remote
- Java
- APIs
10d
Senior Engineer – Engineering Geologist
Rolls-Royce SMR —Derby
- £50,650 - £66,500 a year
- Full-time
- Hybrid work
- Travel
2d
Senior Engineering Technician
Amey Ltd —Sheffield
- Annual leave
Quick apply

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Senior Service Desk Engineer

Zenzero Solutions
Derby

Apply Now

Job details

Permanent

Qualifications

English
Communication skills

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience.

This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification(s).
Pluralsight Foundation role at Average, or above.
Foundation level Microsoft certification, or equivalent.
This role requires that you demonstrate the interpersonal and communication skills require to perform the role.
Fluent in English, both written and spoken.

Answer phone calls from end-users and working to resolve issues, on first contact, where possible.
Work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat.
Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries.
Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards.
Ensure appropriate adherence to performance targets including KPIs and SLAs.
Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation.
Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.

Apply Now

Refine Your Search

senior service desk jobs in shirebrook, dby

Senior Service Desk Engineer

IT Support Technician

Service Desk Manager

Service Desk Analyst (Fixed Term)

Incident Analyst

IT Support Technician

Technical Business Development Manager

Regional Property Operations Manager

Night Manager

Senior Cyber Security Analyst

Bailiff Manager

Technical Business Development Manager

Lead Portfolio Analyst

Senior IT Infrastructure Engineer

Gaming Supervisor

Senior Environmental Consultant

Domestic Assistant - Cleaner (Multiple roles available)

Senior Software Engineer, Core Experiences - Nottingham, United Kingdom

Senior Engineer – Engineering Geologist

Senior Engineering Technician

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