3rd line support Work, Jobs in Shirehampton, Bst (with Salaries)

Customer Support Coordinator
Taylor Wimpey —Bristol
- Customer service
- Annual leave
- Employee discount
9d
Service Advisor- Bristol
Tesla —Bristol
- Customer service
- English
- Microsoft Office
- Flexible schedule
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
10d
Vacancy 2: Support Technician
EvolvIT —Bristol
- Azure
- Customer service
- SharePoint
Customer Service Advisor
MSI Reproductive Choices UK —Bradley Stoke
- £25,528.04 a year
- Full-time
- Hybrid work
- Paid training
- Employee assistance programme
Vacancy 1: Escalations Technician - 2nd/3rd Line Duties
EvolvIT —Bristol
- Azure
- Customer service
- Computer networking
Customer Service Team Leader
Ayvens —Bristol
- Full-time
- Management
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
9d
Creative Marketing Support Assistant
Learna Ltd —Cardiff
- From £26,400 a year
- Full-time
- Hybrid work
- Social media management
- Customer service
- Administrative experience
- Free parking
- Employee assistance programme
Quick apply
2d
Hospitality & Pre-Vocational Studies BTEC Lead
Discovery Education Centre —Bristol
- £30,000 a year
- Full-time
- Hospitality
- Team management
- In-person
- Free parking
- Annual leave
Quick apply
Short-term Temporary Team Member
NEXT —Bristol
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
8d
Security Operations Analyst
Ayvens —Bristol
- £30,000 - £40,000 a year
- Full-time
- Windows
- Computer networking
- Free parking
- Annual leave
Counter Fraud First Party Claims Handler
NFU Mutual —Bristol
- Up to £38,000 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Financial services
- Annual leave
- Employee discount
7d
Sport BTEC Teacher
Discovery Education Centre —Lockleaze
- £30,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
IT Technician
Lighthouse Schools Partnership —Bristol
- £28,598 - £32,061 a year
- Full-time
- School
- Employee assistance programme
- Employee discount
10d
Plantations on Ancient Woodland Sites (PAWS) Project Officer
Forestry England —Coleford
- £33,854 a year
- Part-time
- English
- Travel
- Free parking
- Employee discount
1d
IT Provision & Compliance Analyst
TLT —Bristol
- Full-time
- Hybrid work
- Windows
- IT
Team Leader - Support and Resettlement
South Gloucestershire Council —Kingswood
- £40,777 - £44,075 a year
- Full-time
- IT
- Annual leave
- Employee discount
8h
Senior Planner
M Group —Caldicot
- Hybrid work
- Travel
- Contracts
- IT
- Annual leave
- Employee assistance programme
Commercial Manager
M Group —Monmouthshire
- Management
- Driving
- Travel
- Annual leave
- Employee assistance programme
Civil Resident Engineer
M Group —Caldicot
- Civil engineering
- Microsoft Office
- No degree
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for 3rd line support in shirehampton, bst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Support Coordinator

Taylor Wimpey -
Bristol

Apply Now

Job details

9 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Employee discount
Life insurance
Car scheme

Qualifications

Customer service

Full job description

Date: 3 Jun 2026

Location: Bristol, GB, BS32 4EU

Company: Taylor Wimpey

Make a Home at Taylor Wimpey

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all.

With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.

Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people.

Home to work that matters, and you can be a part of it.

Job Summary

The Customer Support Coordinator is responsible for taking ownership of customer issues, tasks and complaints once customers have settled into their new homes and been handed over from the Customer Relations Managers, managing resolution through to completion. This includes correctly identifying what action needs to be taken, allocating the correct resource in a timely manner, and where appropriate, ensuring the necessary parts and supplies have been ordered to enable remediation works to be carried out. They should also ensure customers are kept up to date with progress towards the resolution of their issue or complaint.

The Customer Support Coordinator should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols.

Primary Responsibilities

Demonstrates role model customer behaviour

Acts as an inspiring role model across the team in the delivery of great customer service
Always demonstrates positive behaviour when discussing or interacting with customers
Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly
Ensures reputational risk is minimised by ensuring complaints, social media contacts, and 3rd party claims and cases are managed in the most appropriate way
Role models Taylor Wimpey’s values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone

Achievement of business objectives and priorities

Works independently to resolve issues, tasks and complaints within the required SLA timeframe
Works in an organised and well-planned manner, so that customer issues, tasks and complaints can be resolved within SLA timeframes and customers are fully informed of progress
Looks for solutions when blockers to remedying issues for customers arise and ensures the Customer Support Manager is made aware when factors may not enable the resolution to happen within SLA
Ensures issues, tasks and complaints have quality notes for reference so there is an accurate record of all customer interactions and so that further clarification isn’t required with the customer by another person
Builds relationships with other functions and works collaboratively with them to resolve issues, tasks and complaints
Builds relationships with subcontractors and suppliers to ensure they understand our expectations of their customer commitments and provide feedback where appropriate to ensure continuous improvement of their service offering

Committed to continuous improvement

Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing performance
Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these
Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement
Keeps up to date with house type ranges, products, specifications and new technology in the home to ensure informed conversations with customers

Experience, Qualifications, Technical Requirements

Previous experience of working in a fast-paced Customer Service environment
Strong interpersonal and relationship building skills
Proven ability to work collaboratively
Proven ability to work independently, prioritise work and take initiative to find solutions to problems
Proven ability to remain calm, measured and resilient in challenging situations
Experience of working in the housebuilding industry

What we offer at Taylor Wimpey

At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.

We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home.

We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work.

If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey.

Inclusivity Statement

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

Internal Applicants:

Please inform your line manager if you wish to apply for this role.

Apply Now

Refine Your Search

3rd line support jobs in shirehampton, bst

Customer Support Coordinator

Service Advisor- Bristol

Service Desk Advisor (First Line Helpdesk)

Vacancy 2: Support Technician

Customer Service Advisor

Vacancy 1: Escalations Technician - 2nd/3rd Line Duties

Customer Service Team Leader

Creative Marketing Support Assistant

Hospitality & Pre-Vocational Studies BTEC Lead

Short-term Temporary Team Member

Security Operations Analyst

Counter Fraud First Party Claims Handler

Sport BTEC Teacher

IT Technician

Plantations on Ancient Woodland Sites (PAWS) Project Officer

IT Provision & Compliance Analyst

Team Leader - Support and Resettlement

Senior Planner

Commercial Manager

Civil Resident Engineer

I want to receive the latest job alerts for 3rd line support in shirehampton, bst

Related Searches

Explore jobs in more locations

Make a Home at Taylor Wimpey

Job Summary

Primary Responsibilities

Experience, Qualifications, Technical Requirements

What we offer at Taylor Wimpey

Inclusivity Statement

Internal Applicants:

Jobseeker tools

Employer Tools

Browse

Stay Connected