Salary: £51,903.28 – £56,372.47 + car allowance
Hours: 39 hours per week – Monday to Friday
Location: 350 Bournville Lane, Birmingham, West Midlands (Hybrid Working)
Do you have a strong work ethic and a passion for making a real difference? If so, this is an exciting opportunity to join Bournville Village Trust (BVT) — a values-driven organisation with a proud history and a clear vision for the future.
We’re looking for a Service Manager to help us deliver on our strategic aim of providing great homes and ensuring our residents live in well-maintained and safe environments.
As a charitable trust with a diverse portfolio of homes and services, BVT offers a unique opportunity to work across a broad range of projects. This role is ideal for someone ready to take the next step in their career, eager to develop their skills, and motivated by the chance to make a lasting impact within a supportive and forward-thinking organisation
We aspire to having a diverse and inclusive workforce. To help achieve this, we offer job opportunities that are agile and centred on personal and professional development in an environment where well-being and work-life balance is a key part of our culture.
Our homes span every decade from the 1890s to the present day, offering a unique and varied environment to work in. As a Service Manager, you’ll have the opportunity to work across a truly diverse housing portfolio — gaining invaluable experience, expanding your skills, and further developing your career.
You’ll play a key role in ensuring all BVT homes are safe, well-maintained, and meet the highest standards. Your responsibilities will include delivering BVT’s replacement kitchen and bathroom programmes, as well as overseeing works to ensure cost efficiency, quality outcomes, and high levels of customer satisfaction.
This role will also give you the chance to build and nurture strong partnerships with a wide range of stakeholders. As a valued member of the team, you’ll contribute to delivering a highly regarded maintenance service while shaping and growing both the role and your professional journey.
Candidate Profile
You will be values-driven and focused on delivering great services.
- You will have proven experience managing operatives in a repairs and maintenance service and delivering customer-focused kitchens and bathrooms.
- You will require strong knowledge of building regulations and health and safety,
- You must have the ability to lead, motivate, and influence.
- Be customer-focused with a commitment to service excellence.
- You’ll need a full driving licence and access to your own vehicle.
Benefits
At BVT we offer a comprehensive reward and benefits package to assist and support employees with everyday healthcare costs, savings towards leisure activities and planning for retirement.
These include:
- Basic 32 days holiday (29 days basic, 3 days at Christmas) plus 8 statutory days.
- Flexible Working.
- A competitive employer contributed pension scheme of 10%
- Healthcare scheme which is free to all employees offering cashback towards optical, dental, therapy treatments, consultations and scans together with counselling sessions and a 24-hour helpline
- Savings on leisure activities with Trust Treats, offering discounted products and services both online and on the high street. You can make savings on your everyday shopping, holidays and insurance.
- Enhanced maternity, paternity, adoption and shared parental leave.
- Extensive support towards learning and development ensuring that all staff are offered opportunities to develop their skills and careers.
- Life assurance 4x annual salary (for all permanent employees).
Meet BVT – who we are and what do we do?
Creating and sustaining communities where people can thrive is our mission and is based on the principles and legacy of our founder, George Cadbury. We are inspired by his legacy, but not afraid to be bold and innovative to meet the needs of people today and in the future. We provide a diverse and comprehensive range of services to communities in Birmingham and Telford. We own and manage some 4,000 properties, and have significant estate management, commercial and agricultural portfolios.
To understand more about our work, including our aims of place-shaping, community building, championing people and providing great homes, you can read our Corporate Plan 2023- 2032 at https://www.bvt.org.uk/wp-content/uploads/2024/05/BVT-Corporate-Plan-2023-2032.pdf
If you require reasonable adjustments and/or support in completing our application process, please contact the HR team by calling on 01216671148 or email [email protected]. If you are having issues with the website and accessing the application form, please also use the same contact details.
Closing date: 6th July at 10am
Interview dates: Week commencing 13th July
Strictly no agencies or CV’s.
