It support engineer Work, Jobs in Shirley, Wmd (with Salaries)

Onsite IT Support Analyst - 1st/2nd line
Tetra Tech —Birmingham
- Travel
- In-person
- Communication skills
IT Support Technician
Holovis International —Hinckley
- From £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Scripting
- Health & wellbeing programme
- Referral programme
Quick apply
9d
IT Support Engineer
Precision Ceramics —Birmingham
- Full-time
- Azure
- Microsoft Office
- Computer networking
- Sick pay
Quick apply
Tier 1 IT Engineer
wavenet —Solihull
- Full-time
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
3rd Line Support Engineer
wavenet —Solihull
- Full-time
- Azure
- Windows
- Annual leave
- Employee assistance programme
Quick apply
Helpdesk Engineer
Serveline Ltd —Stourbridge
- £25,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
10d
3rd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
Junior IT Support Technician
yes computers limited stourbridge —Stourbridge
- From £24,785 a year
- Full-time
- Azure
- Travel
- Scripting
Quick apply
11d
Service Desk Engineer (Wealthspire)
NFP Corp —Bromsgrove
- Azure
- Microsoft Outlook
- Customer service
Service Analyst
M Group —Coventry
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
13d
Service Engineer
wavenet —Solihull
- Full-time
- Customer service
- Travel
- IT
Quick apply
APS Engineer
BNP Paribas —Solihull
- Full-time
- Employee discount
Technical Support Engineer
Open Minds —West Bromwich
- £32,000 a year
- Full-time
- Windows
- JavaScript
- Scripting
Quick apply
11d
EV Technical Support Engineer
Tritium Power Solutions AU —Coventry
- £35,000 - £38,000 a year
- Hybrid work
- Engineering
- No degree
- Travel
- Work from home
- Employee assistance programme
Quick apply
Support & Installation Engineer - Telecoms
F&M Telecommunications —Worcester
- £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
Quick apply
12d
Regional Support Engineer
RS Group —Nuneaton
- Management
- Customer service
- English
- Annual leave
- Employee assistance programme
5d
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- Free parking
- Employee assistance programme
1st Line NOC Engineer
Convergence Group —Solihull
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
11d
Customer Support Engineer (Site)
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Administrative experience
- Organisational skills
Training & Solutions Engineer
Solid State Group PLC —Birmingham
- Full-time
- Travel
- Mentoring
- Computer networking
- Annual leave
- Sick pay
Quick apply

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Onsite IT Support Analyst - 1st/2nd line

Tetra Tech -
Birmingham

Apply Now

Job details

Qualifications

IT support
Communication skills

Full job description

Onsite IT Support Analyst - 1st/2nd line

Join a busy technical environment where your support, initiative and customer focus will help keep the business connected, productive and ready for action.

Purpose & Scope of the Role

As an Onsite IT Support Analyst, you will provide first and second line IT support across the two Birmingham offices, acting as a trusted on-site presence. This is a practical, office-based role for someone who enjoys being close to the business, resolving issues quickly and improving the day-to-day technology experience for end users. You will also support the wider Service Desk, via tickets and phone, when demand allows - helping to maintain a responsive and efficient service.

Your Impact in this position

You will be the sole IT contact for local colleagues, delivering fast, effective support across hardware, software, printers, network connectivity and meeting room technology. You will be part of a larger IT team of 20 people in the UK with support, career advancement and team collaboration available to you. This is a great opportunity for someone at the early stages of their career looking to take a next step to a role with standalone responsibility. You will carry out regular checks, keep devices and spaces running smoothly, support new starter setup, and contribute to local IT projects, office moves and improvements.

Core Capabilities

Customer Focus: Provide a professional, friendly and responsive service that gives users confidence in IT support.
Technical Troubleshooting: Diagnose and resolve issues across Windows devices, Microsoft 365, printers, laptops, docks and AV equipment.
On-Site Support Delivery: Act as a visible and reliable presence in the office, ensuring meeting rooms, server rooms and end-user spaces are well maintained.
Service Desk Collaboration: Work closely with the wider team to manage tickets, update records accurately and escalate where needed.
Ownership and Proactivity: Spot recurring issues, suggest improvements and take responsibility for keeping service levels high.

Skills, Qualifications And Experience

Experience in a first or second line IT support. Strong communication skills and a customer-first approach. You will be confident working independently, prioritising workload and supporting users in a busy office environment.

Working Environment

This is a fully office-based role in Birmingham offices with occasional travel to Shrewsbury and Dunston as required. The role is best suited to someone who enjoys being present on site, working closely with colleagues and responding to business needs in a flexible, hands-on way.

#LI-CM1 #LI-ONSITE #TTRPC

Why join Tetra Tech?

Tetra Tech is a leading provider of consulting and engineering services working across the full project lifecycle worldwide. We have a wide range of expertise across our teams, providing a global support network with a personalised approach to client relationships to better understand where we can add value. We provide a collaborative environment that supports individual performance, innovation, and creativity.

We support public and private sector clients on local, national, and international projects to deliver sustainable and resilient solutions. Our operations in the UK, Ireland, and the Netherlands include more than 6,000 employees who are Leading with Science® to solve our clients’ most complex problems.

In alignment with the Equality Act 2010, we will make reasonable adjustments to support candidates and employees requiring additional arrangements. This could include adaptations to work schedules, training approaches, or the physical workspace. Please inform us if you need any accommodations during the recruitment process or in your day-to-day role.

Recruitment Agencies

We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list and any submitted will be taken as a gift. Please refer to the careers page on our website if you require any further information.

Apply Now

Refine Your Search

it support engineer jobs in shirley, wmd

Onsite IT Support Analyst - 1st/2nd line

IT Support Technician

IT Support Engineer

Tier 1 IT Engineer

3rd Line Support Engineer

Helpdesk Engineer

3rd Line Engineer - Support

Junior IT Support Technician

Service Desk Engineer (Wealthspire)

Service Analyst

Service Engineer

APS Engineer

Technical Support Engineer

EV Technical Support Engineer

Support & Installation Engineer - Telecoms

Regional Support Engineer

Support Desk Engineer

1st Line NOC Engineer

Customer Support Engineer (Site)

Training & Solutions Engineer

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