av & Work, Jobs in silverstone, nth (with Salaries)

Senior Service Desk Advisor
Willow Communications Limited —Northampton
- £32,000 - £35,000 a year
- Full-time
- In-person
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- Communication skills
- Employee assistance programme
- Sick pay
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JLL —Milton Keynes
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ATG Entertainment Limited —Milton Keynes
- £44,408 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Computer literacy
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Facilities Coordinator
NAB-Jones Lang LaSalle Services —Milton Keynes
- Full-time
Quick apply
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Business Services Assistant
The Open University —Milton Keynes
- £27,319 - £30,378 a year
- Part-time
- Hybrid work
- University
- Organisational skills
- SharePoint
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Internal Account Manager - UCC/AV
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee discount
- Referral programme
2d
Marella Cruises | Senior Sound Technician
RWS Global —Milton Keynes
- English
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4Wall Entertainment —Aylesbury
- Overtime
- Customer service
- Computer networking
- Communication skills
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ISS Facility Services —Milton Keynes
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Audio Visual (AV) Technician - Part Time
GDST —Northampton
- £13,585.50 a year
- Part-time
- Social media management
- Microsoft Office
- School
Community Sales Manager
Kash Group —Milton Keynes
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
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Programme Manager
Saïd Business School —Oxford
- £35,681 - £41,636 a year
- Hybrid work
- Project management
- University
- Travel
1d
Franchise – Community Sales Manager
International Workplace Group plc —Milton Keynes
- Full-time
- English
- Microsoft Office
- In-person
1d
Senior Producer (Events)
Strata —Brackley
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Travel
- Mentoring
- Annual leave
Quick apply
Marella Cruises | Senior Lighting Technician
RWS Global —Milton Keynes
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Head of Brand and Product Marketing
cinch —Milton Keynes
- Monday to Friday
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Wedding (& Events) Sales Coordinator
Draycote Hotel & Whitefields Golf Club —Rugby
- £28,080 - £31,000 a year
- Full-time
- Hospitality
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- Customer service
- Free parking
- Employee discount
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Parkwide Associate Network Manager
NBCUniversal —Bedford
- Full-time
- Engineering
- Bachelor's degree
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Business Development Manager
dbfb Ltd —Northampton
- £26,300 - £30,000 a year
- Full-time
- Communication skills
- Negotiation
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Facilities Coordinator
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Coordinate car park and meeting room bookings, setups, hospitality, AV support. Support the WEM with gaining information required for quotes and other…
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Senior Service Desk Advisor

Willow Communications Limited -
Northampton

Quick apply

Job details

Full-time
£32,000 - £35,000 a year
8 days ago

Benefits

Company pension
Employee assistance programme
Paid volunteer time
Sick pay

Qualifications

AI
Communication skills

Full job description

About Willow

Willow Communications, part of Stage Electrics Group, designs, installs and supports entertainment and AV technology for some of the UK’s best-known leisure and hospitality brands. Our software platforms and media player estate run in venues across the country every day.

Willow is an AI-first business. We are investing seriously in AI-led ways of working, and the Service Desk is one of the places that investment matters most.

About the role

This is a senior, hands-on technical role within the Willow Service Desk. The role sits within a flat team structure, and the person we appoint will operate as the senior technical analyst on the desk, leading by capability rather than by hierarchy.

The role holder will act as the senior point of resolution for complex incidents across our software platforms, media player estate, AV hardware and venue networks. They will be the person the wider team escalates to when a problem requires deeper diagnosis or experience.

The Service Desk supports live, revenue-generating entertainment systems in pubs, holiday parks and leisure venues. Downtime in these environments has a direct impact on customer revenue and on the operational reputation of our clients. The role requires the seriousness and professionalism that this context demands.

What you’ll do

Act as the senior point of resolution for complex 1st and 2nd line incidents
Diagnose issues across Windows, remote support tooling, networking, hardware and third-party software
Own incidents end to end, from first contact through to root cause and resolution
Build and improve the runbooks, knowledge base articles and ticket templates that make the whole team faster
Use AI tools (Claude, ChatGPT and others) for triage, drafting customer responses, ticket summarisation, knowledge base development and pattern analysis
Lead the practical adoption of AI tooling across the Service Desk, in line with Willow and Stage Electrics Group strategy
Lead PC and media player build, imaging and configuration to a consistent, documented standard
Communicate clearly and professionally with clients by phone, ticket and email, including during live incidents
Participate in the out-of-hours support rota (with paid uplift) and provide senior technical backup to colleagues during those shifts

What we’re looking for

Strong technical depth across Windows, networking, remote support tooling and hardware diagnostics, with the ability to work through unfamiliar problems methodically.
Practical experience using AI tools as part of your day-to-day work. This is a requirement, not a nice-to-have.
A track record of taking ownership of incidents through to resolution.
Confident written and verbal communication, including handling customer phone calls and writing clear ticket updates under time pressure.
A calm, professional manner when dealing with live incidents that are affecting customer operations.
Evidence of having improved technical practice, documentation or processes in a previous team or role.

What you get

£32,000 – £35,000 per year depending on experience, plus paid out-of-hours rota uplift
Company bonus scheme
Company-paid health care cash plan and Employee Assistance Programme
A paid Giving Back day each year to volunteer in your community
RewardHub discount platform for everyday shopping, electronics and holidays
Company pension and sick pay
20 days holiday plus bank holidays
A real say in how the Service Desk operates and which tools the team uses
Part of the Stage Electrics Group, with colleagues across multiple divisions and the scale to support real career progression

How to apply

Send your CV and below answer to: [email protected]

No covering letter required. Instead, send a short written answer (500 words approx) to this question:

“You take this role and on day one find that the team has no consistent way of writing up resolved tickets, so the same problems get diagnosed from scratch every time they recur, and they are not utilising AI to effectively improve this. Walk us through what you would do to address this in your first month.”

Applications without the above task will not be considered.

Applications close June 11th. Interviews held in Northampton.

Pay: £32,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

av & jobs in silverstone, nth

Senior Service Desk Advisor

Facilities Coordinator

Deputy Technical Manager

Facilities Coordinator

Business Services Assistant

Internal Account Manager - UCC/AV

Marella Cruises | Senior Sound Technician

AV Technician

Receptionist

Audio Visual (AV) Technician - Part Time

Community Sales Manager

Programme Manager

Franchise – Community Sales Manager

Senior Producer (Events)

Marella Cruises | Senior Lighting Technician

Head of Brand and Product Marketing

Wedding (& Events) Sales Coordinator

Parkwide Associate Network Manager

Business Development Manager

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