1st line support Work, Jobs in smethwick, wmd (with Salaries)

1st Line Service Desk Analyst
SDI —Birmingham
- £16.75 - £17.25 an hour
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
3d
1st Line Support Analyst
Sharp —West Bromwich
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
On Train Cleaner (Part Time)
WM Trains —Birmingham
- £26,320 - £30,721 a year
- Part-time
- Communication skills
- Employee assistance programme
2d
IT Officer
School of Coding —Birmingham
- £28,000 - £32,000 a year
- Full-time
- Google Suite
- Microsoft Access
- Computer Science
- Annual leave
- Employee assistance programme
Quick apply
2d
1st Line NOC Engineer
Convergence Group —Solihull
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
4d
IT Support Apprentice
Epwin Group PLC —Telford
- Full-time
- Management
- Leadership
4d
3rd Line Support Engineer
wavenet —Solihull
- Full-time
- Azure
- Windows
- Annual leave
- Employee assistance programme
Quick apply
Arena Supervisor | Gladiators Experience
Far and Beyond —Birmingham
- £16 an hour
- Weekend availability
- Supervising experience
Direct Sales Executive
DPD Group UK —Smethwick
- £29,800 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
Quick apply
Child Maintenance Service Telephony Caseworker - Dudley
Department for Work and Pensions —Brierley Hill
- £27,866 a year
- Part-time
- Hybrid work
- Customer service
- English
- Presentation skills
- Annual leave
- Flexible schedule
10d
Network Operation Engineer
SCC —Birmingham
- £40,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Negotiation
PA and Office Manager - WMG Academy Solihull
WMG Academy - UTC —Chelmsley Wood
- £34,000 - £38,220 a year
- Part-time
- Hybrid work
- Maintenance
- Administrative experience
- Supervising experience
- Referral programme
Quick apply
5d
Hourly Paid Lecturer in Academic Study Skills/English Language Support
University of Wales Trinity Saint David —Birmingham
- £43.75 an hour
- Part-time
- English
- University
- Organisational skills
4d
Information Controller
Strabag —Shirley
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Production Operative
thyssenkrupp Materials UK —Birmingham
- £26,000 - £27,000 a year
- Full-time
- Annual leave
- Employee assistance programme
Apprenticeships at ASSA ABLOY UK
ASSA ABLOY —Willenhall
- Sales
- Business development
- Organisational skills
IT Technician
CBW Group Holdings —Redditch
- £45,000 a year
- Full-time
- Azure
- Scripting
- SharePoint
6d
1st Line Application Support
Corpay —Meriden
- Full-time
- SQL
- APIs
- Life insurance
Teaching Assistant
Worcestershire County Council —Bromsgrove
- Temporary
- Organisational skills
- School
Class Teacher
Oasis Community Learning —Birmingham
- Full-time
- School
- Employee discount
6d

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1st Line Service Desk Analyst

SDI -
Birmingham

Quick apply

Job details

Full-time
£16.75 - £17.25 an hour
3 days ago

Benefits

Company pension
On-site parking

Qualifications

Customer service
Windows
Microsoft Office
IT support
Mac OS
ServiceNow
IT
Communication skills
Help desk

Full job description

1st Line Service Desk Analyst – 4-month contract – Birmingham location (UK) - £17.25 per hour (Inside IR35) - Start July 2026.

This is a customer-facing 1st Line Service Desk Analyst role, working on-site at my client’s location in Birmingham, serving as the first point of contact for their diverse user base.

I am looking for an engaging and customer-friendly candidate with a combination of excellent interpersonal and communication skills, a keen interest in IT and a willingness to learn to join an existing support team and help resolve a range of outstanding support issues whilst delivering a customer experience to be proud of.

The team has a great reputation for customer service, so someone friendly, approachable and helpful, whilst being able to perform under pressure, is important.

If you have basic IT knowledge with a strong customer service attitude but are enthusiastic, eager and able to pick things up easily, that would be an ideal starting point.

Any experience in supporting Windows 10/11 / O365 / MS Teams / MacOS / tablets or SmartPhones would be beneficial.

An example of tasks would be:

Wi-Fi and password setup

Help with printing issues

Searching for answers to queries in the knowledge base and wider resources.

Logging all calls via ServiceNow and resolving or triaging appropriately.

Key Skills/Experience:

A keen interest in IT and any previous experience in a Customer Service / Helpdesk / IT support environment will be beneficial

Knowledge of Microsoft Windows and Office 365

Excellent interpersonal and communication skills

The role is to start in July 2026 and run through to November, and we are screening candidates right now.

The site is easily accessible by bus and train, and on-site parking is also available (for a small daily charge).

If this role is of interest to you, or you may know someone who could be interested, please get in touch or forward a copy of your CV at the earliest opportunity.

Candidates must be eligible to live and work in the UK to be considered for this opportunity.

Job Type: Full-time

Pay: £16.75-£17.25 per hour

Benefits:

Company pension
On-site parking

Application question(s):

Do you have previous experience working on an IT Service Desk?
Will you be able to reliably commute (up to 1 hour) to Birmingham B15 for this job?

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in smethwick, wmd

1st Line Service Desk Analyst

1st Line Support Analyst

On Train Cleaner (Part Time)

IT Officer

1st Line NOC Engineer

IT Support Apprentice

3rd Line Support Engineer

Arena Supervisor | Gladiators Experience

Direct Sales Executive

Child Maintenance Service Telephony Caseworker - Dudley

Network Operation Engineer

PA and Office Manager - WMG Academy Solihull

Hourly Paid Lecturer in Academic Study Skills/English Language Support

Information Controller

Production Operative

Apprenticeships at ASSA ABLOY UK

IT Technician

1st Line Application Support

Teaching Assistant

Class Teacher

I want to receive the latest job alerts for 1st line support in smethwick, wmd

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