Housing communications & engagement Work, Jobs in Smethwick, Wmd (with Salaries)

Housing Manager
Pinnacle Group —Birmingham
- £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Housing & Resident Engagement Manager
Extra Care —Coventry
- £52,500 a year
- Full-time
- Annual leave
- Life insurance
1d
Resident Engagement Officer
Extra Care —Coventry
- £37,500 a year
- Full-time
- Annual leave
- Life insurance
2d
Refugee Resettlement Key Worker
Claremont Living Group —Birmingham
- £25,000 - £27,500 a year
- Full-time
- Driving
- Travel
- Mentoring
- Health & wellbeing programme
- Bereavement leave
Quick apply
3d
Legal Administrator Birmingham
Bevan Brittan —Birmingham
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee assistance programme
12d
Policy and Partnerships Manager
Cabinet Office —Birmingham
- £69,308 - £74,129 a year
- Part-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
2d
Programme Assistant
Cabinet Office —Birmingham
- £29,727 - £31,518 a year
- Part-time
- Microsoft Office
- Administrative experience
- Presentation skills
- Annual leave
8d
Policy Systems Change Lead
Cabinet Office —Birmingham
- £57,204 - £63,953 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
1d
Mayoral Commissioner for Health, Well-being and Public Service Reform
West Midlands Combined Authority —Birmingham
- English
- AI
- Leadership
23h
Intensive Support Navigator
Trident Reach —Birmingham
- £28,333.50 a year
- Full-time
- Management
- Administrative experience
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Manager - NHB Office
National Housing Bank —Birmingham
- £39,933 - £46,573 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- Annual leave
- Employee assistance programme
4d
Knowledge and Innovation Paralegal
Bevan Brittan —Birmingham
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Organisational skills
- Employee assistance programme
1d
Service Manager
Spring Housing Association —Stratford-upon-Avon
- Up to £31,500 a year
- Weekend availability
- Cooking
- Organisational skills
- In-person
- Sick pay
Quick apply
4d
Asset and Compliance Manager
Dawson Housing Ltd —Birmingham
- From £30,000 a year
- Full-time
- Project management
- Bachelor's degree
- Organisational skills
Quick apply
Deputy Head of Operations
National Crime Agency —Birmingham
- £4,218 a month
- Part-time
- Hybrid work
- Project management
- Presentation skills
- Team management
- Annual leave
Housing Referral & Outreach Officer
Kinship Housing —Birmingham
- £13 an hour
- Full-time
- Administrative experience
- Supervising experience
- Organisational skills
Quick apply
Community Outreach Officer
Dawson Housing Ltd —Birmingham
- £26,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
Quick apply
Contract Manager
Mears Group —Birmingham
- Up to £45,000 a year
- Driving
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
11d
Customer Relations Manager
Black Country Housing Group —Tividale
- £39,822.59 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
4d
Community Mental Health Link Worker (Housing)
ONSIDE Independent Advocacy —Bromsgrove
- £24,500 a year
- Mentoring
- Communication skills
- Employee assistance programme
- Sick pay

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Housing Manager

Pinnacle Group -
Birmingham

Quick apply

Job details

Full-time
£45,000 a year
1 day ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Driving Licence
Customer service
Continuous improvement
Organisational skills
Leadership
Communication skills

Full job description

Job Introduction

Pinnacle Group are looking for an experienced Housing Team Manager to lead and support the property management team to deliver consistent, high-quality service across all properties from Gloucester to Birmingham. In this role, you will lead the regional property management team to provide expert and holistic management to all residents homes and commuities.

Place by Pinnacle is the home of our Market Rent operations, delivering nationwide, institutional-grade property management and lettings across single and multi-family homes.We combine specialist expertise with the scale and support of the wider Pinnacle Group to offer efficient, insight-driven services with a strong focus on return on investment for institutional investors.

The ideal candidate will bring strong housing expertise, proven team‑leadership experience, and a passion for delivering customer‑focused services. They will be confident managing multi‑site operations, analysing KPIs, supporting and developing property managers and maintaining high compliance standards. Excellent organisational, communication, and stakeholder‑engagement skills are essential, along with the ability to balance competing priorities while driving continuous improvement across the portfolio. A CIH/ARLA qualification (or willingness to obtain one), combined with a commitment to operational consistency, resident engagement and effective budget oversight, will be key attributes for success in this role.

This is a full-time, hybrid working role with the working hours of 9AM-5.30PM, Monday-Friday.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

Lead and support the property management team to deliver consistent, high-quality service across all properties.
Oversee all aspects of the tenancy lifecycle, including viewings support, move‑ins, tenancy renewals, tenancy changes, and move‑outs.
Conduct staff 1‑1s, run internal operational meetings, and support engagement with external stakeholders.
Manage the completion and accuracy of monthly KPI reporting, ensuring timely submission aligned with contract requirements.
Support the Account Director with client reporting, including KPI documentation, analysis, and performance updates.
Promote and embed “the Pinnacle Way,” driving a culture of excellent customer service and community‑focused delivery.
Guide property managers on budget management, issuing demands, and reporting on expenditure in line with client and resident expectations.
Work closely with Technical Services to maintain full legislative and health & safety compliance across all sites.
Collaborate with Lettings, Mobilisation, and Projects teams to ensure seamless tenant journeys, onboarding of new sites, rent reviews, and satisfaction surveys.
Oversee monthly invoicing, digital service platform adoption, and local resident‑engagement initiatives to enhance operational efficiency and satisfaction levels.

Key requirements:

Strong knowledge of housing legislation, compliance requirements and sector best practice
Proven leadership ability with experience motivating, coaching and developing property managers
Skilled in producing, reviewing, and analysing monthly KPI data to identify trends and drive improvements
Experienced in budget management, reviewing expenditure, issuing service charge demands, and ensuring operational consistency across multi‑site portfolios
Excellent communication and organisational skills, with a commitment to exceptional customer service and a willingness to obtain CIH/ARLA (if not already held)
Full UK driving license

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans
Company Bonus

Quick apply

Refine Your Search

housing communications & engagement jobs in smethwick, wmd

Housing Manager

Housing & Resident Engagement Manager

Resident Engagement Officer

Refugee Resettlement Key Worker

Legal Administrator Birmingham

Policy and Partnerships Manager

Programme Assistant

Policy Systems Change Lead

Mayoral Commissioner for Health, Well-being and Public Service Reform

Intensive Support Navigator

Manager - NHB Office

Knowledge and Innovation Paralegal

Service Manager

Asset and Compliance Manager

Deputy Head of Operations

Housing Referral & Outreach Officer

Community Outreach Officer

Contract Manager

Customer Relations Manager

Community Mental Health Link Worker (Housing)

I want to receive the latest job alerts for housing communications & engagement in smethwick, wmd

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