optical professional services administrator Work, Jobs in solihull (with Salaries)

Patient Administrator
Midland Eye Clinic —Solihull
- From £24,851 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
1d
Optical Professional Services Administrator
Scrivens Opticians and Hearing Care —Birmingham
- Monday to Friday
- Microsoft Excel
- No experience needed
- Annual leave
- Employee discount
Quick apply
Project Manager
Baily Garner —Birmingham
- Full-time
- Hybrid work
- Customer service
- Project management
- Bachelor's degree
- Annual leave
- Flexible schedule

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optical professional services administrator jobs near solihull

Patient Administrator

Midland Eye Clinic
Solihull

Quick apply

Job details

Permanent | Full-time
From £24,851 a year
1 day ago

Benefits

Employee discount

Qualifications

Customer service
Microsoft Office
Administrative experience
Organisational skills
Communication skills
Office experience

Full job description

Job Overview

Midland Eye is a leading private ophthalmology clinic based in Solihull, providing high-quality specialist eye care and exceptional patient experiences.

We are looking for a professional, organised and customer-focused Patient Administrator to join our growing team. This is a key administrative role supporting both NHS and private patient pathways, ensuring appointments, referrals and patient communications are managed efficiently and accurately.

The successful candidate will play an important role in delivering an outstanding patient experience, acting as a key point of contact for patients, clinicians and healthcare professionals while supporting the smooth day-to-day running of the clinic.

Key Responsibilities

Deliver excellent customer service to patients, relatives and healthcare professionals at all times
Manage patient enquiries professionally via telephone, email and in person
Register patients accurately onto the patient administration system
Coordinate patient appointments, referrals, clinic bookings and theatre schedules
Process referral information and arrange triaging of referrals as required
Support the administration of both NHS and private patient pathways from referral through to treatment
Prepare and distribute clinic correspondence, appointment letters and patient information packs
Monitor and manage NHS patient pathways to ensure compliance with waiting time targets
Liaise with Integrated Care Boards (ICBs), GPs, optometrists and other healthcare professionals regarding patient care and referrals
Maintain and monitor clinic inboxes, telephone messages and patient correspondence
Accurately update patient records and ensure all documentation is processed in a timely manner
Communicate appointment information, treatment pathways and administrative updates clearly to patients
Produce reports and administrative information to support audits, patient satisfaction surveys and service improvement initiatives
Work closely with consultants, clinicians, nursing staff and the wider administration team to ensure the smooth running of clinics
Participate in team meetings and contribute to continuous improvement initiatives
Maintain confidentiality and ensure compliance with all company policies, procedures and information governance requirements

Essential Requirements

Previous experience in an administrative, patient services, medical reception or healthcare administration role
Excellent customer service and communication skills
Strong organisational skills with the ability to manage multiple priorities effectively
High level of accuracy and attention to detail
Confident using Microsoft Office and computerised administration systems
Ability to work efficiently in a busy and fast-paced environment
Professional, empathetic and patient-focused approach
Strong interpersonal skills with the ability to build positive working relationships
Ability to work both independently and as part of a team
Commitment to maintaining confidentiality and handling sensitive information appropriately

Desirable

Previous experience within a healthcare, private medical, NHS, optical, dental or clinical environment
Experience using patient administration systems or electronic medical record systems
Understanding of NHS referral pathways and waiting time targets
Experience coordinating appointments, clinics or theatre schedules

What We Offer

Friendly and supportive team environment
Ongoing training and professional development
Opportunities for career progression
Modern private clinic setting
Staff discounts on treatments where applicable
The opportunity to be part of a growing and patient-focused organisation

Pay: From £24,851.00 per year

Work Location: In person

Quick apply

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Patient Administrator