Service desk analyst Work, Jobs in Southside Central, Glg (with Salaries)

Service Desk Analyst
Landmark Information Group —Glasgow
- Customer service
- Travel
- Communication skills
- Free parking
Service Desk Analyst
Edrington —Glasgow
- £30,000 - £38,000 a year
- Hybrid work
- Azure
- Customer service
- DevOps
- Store discount
- Employee discount
6d
Senior Service Desk Analyst
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Flexible schedule
3d
Senior Service Desk Analyst (FTC)
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Flexible schedule
3d
Service Desk Engineer - Glasgow
Accenture —Glasgow
- Full-time
- Customer service
- English
- Microsoft Office
Cyber Security Analyst
Aggreko —Glasgow
- Full-time
- IT
- Communication skills
- Annual leave
- Employee assistance programme
3rd Line Support Analyst
DataVita —High Blantyre
- Hybrid work
- Customer service
- Driving
- Computer networking
- Annual leave
Quick apply
5d

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Service Desk Analyst

Landmark Information Group -
Glasgow

Apply Now

Job details

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance

Qualifications

Customer service
Ticket management
Technical support
ITIL
Communication skills
Time management

Full job description

What it's like to work at Landmark:

We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work social and team building events. As well as this we offer:

Competitive salary
25 days’ holiday plus bank holidays, with optional 5 days unpaid leave per year
Annual lifestyle allowance of £300 to put towards an activity of your choice
Pension matched up to 6% for the 1st 3 years and matched up to 10% thereafter
Private Health Insurance – currently via Vitality
Group Income Protection Scheme
Matched funding for Charitable fundraising
Cycle to Work scheme and Gym Flex scheme
Internal coaching/mentoring system throughout your time here
Focus on training and career progression
Family friendly policies
Free parking

The Opportunity:

We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure of systems that are a mix of on premise and cloud as well as our End User Estate. The role will require regular travel to our Edinburgh office

The role will involve:

Being the first point of contact for IT support activities for our internal customers
Managing and prioritising your workload via our ITSM Tools
Keeping your customers updated via all communication methods to manage expectations
Supporting the wider IT Department ensuring the smooth function of our systems and processes
Onboarding new people to the company (hardware and account provision)
Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps
Ensuring our EUC compliance levels meet our high standards
Keeping our Asset management system UpToDate
Keeping all knowledge base support documentation up to date
Occasional Visits to other offices located in the United Kingdom to provide physical support

About You:

To be considered for the role you will need to have:-

ITIL V4 Foundation or
Previous Service/Support Desk experience
Exposure to Microsoft 365 Admin Centre, AD
Good customer service skills
Self-motivated
Excellent time management & request\ticket management
Strong technical support skills and experience
Excellent communication skills with the ability to communicate technically at all levels

About Us:

Landmark Information Group holds a wide portfolio of market leading PropTech businesses that span an incredible range of markets and technology platforms across the sector. With well-known application suites, online services and massive national scale property data as well as premier geospatial datasets we are at the forefront of innovation and thought leadership in the industry.

We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the business in a as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform.

Apply Now

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