Account manager/director Work, Jobs in Spennymoor, Dur (with Salaries)

Account Director
Teleperformance —Gateshead
- Full-time
- Project management
- Negotiation
Social Work - Adult Services - RIACT
Darlington Borough Council —Durham
- £39,152 - £50,000 a year
- Part-time
- Presentation skills
- AI
- Annual leave
4h
Account Manager/Director
Mediaworks —Newcastle upon Tyne
- Full-time
- Analysis skills
- Communication skills
- Annual leave
Head of Demand Generation
CameraMatics —Darlington
- £60,000 - £75,000 an hour
- Full-time
- Hybrid work
- Salesforce
- SQL
- Analysis skills
Quick apply
2d
Managing Director MHT (m/f/d)
MHT Technology —Melsonby
- Full-time
- Sales
- Engineering
- Business
4d
Head of Business Intelligence
Durham University —Durham
- £59,966 - £67,468 a year
- Full-time
- Microsoft Excel
- Analysis skills
- University
- Annual leave
- Employee assistance programme
Arrears Executive
Tandem Bank —Durham
- Up to £29,000 a year
- Customer service
- Financial services
- Annual leave
- Employee discount
Quick apply
9d
Business Development Manager (BDM) - Durham - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Durham
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Performance Lead
Tees, Esk and Wear Valleys NHS Trust —Sherburn ED
- £39,959 - £48,117 a year
- Full-time
- Management
- Analysis skills
- Travel
- Work from home
1d
Associate Director - Performance & Reporting
Turner & Townsend —Newcastle upon Tyne
- Full-time
- Travel
- Contracts
- Leadership
Quick apply
Business Development Manager (BDM) - Darlington - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Darlington
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Key Account Manager
Mitie —Newcastle upon Tyne
- Full-time
- Customer service
- Leadership
2d
Account Development Manager
NRG —Newcastle upon Tyne
- £48,117 a year
- Monday to Friday
- CRM software
- Travel
- Organisational skills
4d
Audit Manager
HM Revenue and Customs —Newcastle upon Tyne
- £58,541 - £72,711 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- In-person
- Work from home
2d
Finance Manager
Delta Hotels by Marriott Newcastle —Newcastle upon Tyne
- Full-time
- Hotel
- Bachelor's degree
- Accounting
- Employee discount
Quick apply
3d
Assessor in Built Environment
Middlesbrough College —Middlesbrough
- Up to £34,225 a year
- Call to connect
- Maths
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Business Development Manager (BDM) - Sunderland - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Sunderland
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Sales Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Lamesley
- Sales
- Communication skills
Quick apply
Policy Adviser
HM Treasury —Darlington
- £34,820 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Flexitime
1d
Sales Manager
Bauer Media Group —Newcastle upon Tyne
- Monday to Friday
- Leadership

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Account Director

Teleperformance -
Gateshead

Apply Now

Job details

Full-time

Qualifications

Numeracy
Project management
Account management
Negotiation

Full job description

Overview:

The Role

We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews.

Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective.

Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for:

Client Satisfaction
Clear and transparent internal financial awareness
Strong governance
Management of account managers (where applicable)
Delivery of gross margin commitments

Responsibilities

Senior day-to-day client contact
Financial forecasting
Input top line sales and direct costs taken from operations into contribution reporting where applicable
Tracking budget vs actual
Monthly GM tracking
Full action plans where GM falls below target
To identify Farming & Growth opportunities and pass these to the VP Client Services
Ensuring clear communications between the client and internal stakeholders
Contractual commitments and deliverables
Contract Change Notes / Variations
Strong governance – ensuring a clear audit of decisions
Driving continuous improvement agenda, working in partnership with TP Digital colleagues
Overseeing production and accuracy of MI
Invoicing and accounts receivable / aged debt
Working with Operations on tactical delivery / decisions of the account running
Weekly, Monthly and Quarterly review packs
Delivery of weekly, monthly and quarterly business reviews
Monthly / quarterly KSAT dip checks
Implementing client account plans
Change control

Candidate criteria - what we are looking for:

Experience

Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective
Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance
Ability to demonstrate how you have added value to a client’s business / service provision (client centricity)
An understanding of the metrics used and the pricing structure in operation within the contact centre environment
Experience of financial forecasting and invoicing
Competencies and specific skills
Solid understanding of how Account Management can influence achievement of business objectives
An understanding of how to work proactively and positively in partnership with both operations and client priorities
Excellent professional interpersonal skills.
The ability to build rapport and trust with clients and colleagues.
The ability to understand and communicate client requirements with a clear, positive and customer-focused message
Ability to influence and negotiate with others
High level of numeracy and literacy
Committed, enthusiastic, positive, resourceful and resilient

Apply Now

Refine Your Search

account manager/director jobs in spennymoor, dur

Account Director

Social Work - Adult Services - RIACT

Account Manager/Director

Head of Demand Generation

Managing Director MHT (m/f/d)

Head of Business Intelligence

Arrears Executive

Business Development Manager (BDM) - Durham - Circa 41k Package - 53k OTE Uncapped

Performance Lead

Associate Director - Performance & Reporting

Business Development Manager (BDM) - Darlington - Circa 41k Package- 53k OTE Uncapped

Key Account Manager

Account Development Manager

Audit Manager

Finance Manager

Assessor in Built Environment

Business Development Manager (BDM) - Sunderland - Circa 41k Package - 53k OTE Uncapped

Sales Manager

Policy Adviser

Sales Manager

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