Remote support desk Work, Jobs in Stevenage, Hrt (with Salaries)

Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
12d
Service Desk Analyst
Sysco —Hemel Hempstead
- Full-time
- Bilingual
- Customer service
- English
IT Support Specialist
Pharmaron —Hoddesdon
- Azure
- Computer Science
- Windows
Quick apply
Recruitment Consultant
The Growth Foundation —Cambridge
- Remote
- Negotiation
Quick apply
13d
IT Support Technician
Pharmaron —Hoddesdon
- Computer Science
- Customer service
- Laboratory experience
1d
Receptionist
Bupa Dental Care —Watford
- Communication skills
- Employee assistance programme
- Employee discount
14d
Technical Support Center Engineer
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Salesforce
- Microsoft Office
- Analysis skills
Junior Rugby Trader
Spreadex Careers —St Albans
- Weekend availability
- Hybrid work
- Data analysis skills
- Employee discount
8h
Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
5d
Residential Property Territory Manager
Ascend Properties —Cambridge
- £29,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- In-person
Quick apply
5d
Contract Management Specialist
Aveva —Cambridge
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
IT Systems Specialist
Silver Birch Care Holdings —London
- £33,000 - £36,000 a year
- Windows
- Computer networking
- IT
- Employee assistance programme
- Referral programme
6d
Technical Support Engineer
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
2nd Line Service Desk Engineer
Nemo Resourcing Limited —Kilburn
- Up to £38,000 a year
- Overtime
- Hybrid work
- Azure
- Computer networking
- SharePoint
Quick apply
14d
IT Support Engineer (1st / 2nd Line)
EnviroWales Limited —Hoddesdon
- From £30,000 a year
- Full-time
- Azure
- Customer service
- Travel
Quick apply
Dispatcher Supervisor
InPost UK —Hemel Hempstead
- Hybrid work
- Mentoring
- Leadership
- Communication skills
- Annual leave
Quick apply
Senior Marketing Executive – Campaigns, Brands & Events
Triple Solar Ltd —Harlow
- £34,652.92 - £41,297.53 a year
- Full-time
- Social media management
- Travel
- Marketing
Quick apply
2d
Live Event Equipment - Service /Workshop Manager
IPS —Bletchley and Fenny Stratford
- £35,581 - £40,918 a year
- Full-time
- Engineering
- Maintenance
- Microsoft Office
- Free parking
- Life insurance
Quick apply
14d
Consultant Ecologist
AECOM —Cambridge
- Full-time
- Hybrid work
14d
Senior Marketing Operations Manager (Platform and Automation)
Public Library of Science —Cambridge
- £58,000 - £95,000 a year
- Remote
- Marketing
- Project management
- Bachelor's degree
- Annual leave

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remote support desk jobs near stevenage, hrt

Remote Support Desk Operative

Titchfield Group
Essendon

Quick apply

Job details

Permanent | Full-time
£27,500 - £30,000 a year
12 days ago

Benefits

Free parking
Company pension
Employee discount
On-site parking

Qualifications

Desktop support
Software troubleshooting
Technical support
Analysis skills
IT support
Mac OS
IT
Communication skills
Help desk

Full job description

About Us

Established in 1994, Titchfield Group is one of the UK’s largest providers of both Out of Home advertising and commercial property refurbishment services, with offices in both Cardiff, Cuffley, Morecambe, Germany, and Spain.

With over 30 years’ experience in the media, building and commercial sectors, our owners have created, developed, and delivered successful campaigns and projects. This covers a range of building services, including to large scale construction developments.

The Role

Titchfield Digital Support Ltd is seeking a skilled and customer-focused Remote Support Desk Operator to provide technical assistance to clients and internal teams. This role involves diagnosing and resolving issues remotely, offering expert guidance, and ensuring a seamless digital support experience. The ideal candidate should have strong problem-solving skills, technical expertise, and excellent communication abilities.

Duties include:

Provide first-line technical support to customers via phone, email, and remote access tools.
Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
Escalate complex issues to senior technicians when necessary and ensure timely resolution.
Maintain detailed records of customer interactions and technical solutions.
Set up, configure, and troubleshoot routers, PCs, and network devices.
Log and manage service requests through the IT ticketing system.
Proactively monitor systems and digital platforms to identify potential issues.
Assist in performing software updates, patches, and system maintenance remotely.
Ensure security protocols and best practices are followed when handling sensitive data.
Guide customers through technical procedures and best practices.
Provide clear, step-by-step instructions to resolve user issues effectively.
Maintain professionalism and patience while handling customer inquiries and complaints.
Work closely with internal teams to improve service efficiency and customer experience.
Document common technical issues and develop knowledge base articles for future reference.
Stay up to date with industry trends and emerging technologies to enhance support quality.

What is expected of you

A relevant IT or technical support qualification (Diploma, Certification, or Degree).
Previous experience in a technical support, IT helpdesk, or remote support role preferred.
Familiarity with troubleshooting Windows, macOS, and network-related issues.
Strong problem-solving and analytical skills.
Excellent verbal and written communication abilities.
Ability to explain technical concepts in a clear and simple manner.
Experience with remote support tools and ticketing systems.
Ability to work independently and manage multiple support requests efficiently.

What will we do for you

Employee discounts to Bright Exchange
28 days holiday
Company pension
Company uniform
Ongoing training support
Multifunction Tester Equipment provided
Specialist tools & equipment provided

What to do next

This is a fantastic opportunity for the right candidate to join a growing team, and growing company. Please only apply if you meet the following criteria.

If you’re interested in applying for our job role, please click ‘apply now’ and we look forward to hearing from you soon!

Job Types: Full-time, Permanent

Pay: £27,500.00-£30,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

remote support desk jobs in stevenage, hrt

Remote Support Desk Operative

Service Desk Analyst

IT Support Specialist

Recruitment Consultant

IT Support Technician

Receptionist

Technical Support Center Engineer

Junior Rugby Trader

Helpdesk Manager

Residential Property Territory Manager

Contract Management Specialist

IT Systems Specialist

Technical Support Engineer

2nd Line Service Desk Engineer

IT Support Engineer (1st / 2nd Line)

Dispatcher Supervisor

Senior Marketing Executive – Campaigns, Brands & Events

Live Event Equipment - Service /Workshop Manager

Consultant Ecologist

Senior Marketing Operations Manager (Platform and Automation)

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