patients services call Work, Jobs in surrey (with Salaries)

Patient Services Team Member
Woodlands and Clerklands Partnership —Crawley
- £12.21 an hour
- Overtime
- Customer service
- Computer literacy
- GP surgery experience
- Store discount
- Annual leave
Quick apply
2d
Patients Services Call Handler
FRMG —Slough
- £12.75 an hour
- Part-time
- Customer service
- Travel
- Front desk
- Free parking
- Health & wellbeing programme
Quick apply
12d
Self - Employed Children and Young People Assessor - Remote
CareADHD —Canary Wharf
- £100 - £105 an hour
- Temporary
- Remote
- Communication skills
- Nursing
Quick apply
6d
Lunchtime Teaching Assistant
Fennies Day Nurseries Ltd —Eltham
- Up to £14 an hour
- Monday to Friday
- Working with children
- Annual leave
- Referral programme
Quick apply
Companion Call Volunteer
AlzheimersSociety —London
- Call to connect
- Remote
- IT
- Communication skills
Call Handler/Receptionist
The Orchard Surgery —Slough
- £12.71 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
23h
GP Patient Services Team Member
The Wall House Surgery —Reigate
- From £12.72 an hour
- Full-time
- Customer service
- GP surgery experience
- Organisational skills
- Sick pay
Quick apply
7d
Health Advisor/FOH
MyHealthcare Clinic —Esher
- £28,500 a year
- Overtime
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
Outbound Call Centre Operator
Love Teeth Dental —Stonecot
- From £13 an hour
- Full-time
- CRM software
- Salesforce
- Organisational skills
- Employee discount
Quick apply
6d
Bank Mammographer
LycaHealth —Orpington
- £30 an hour
- Call to connect
- Bachelor's degree
- Patient care
Call Handler NHS - Outbound Sales
Penrose Health —London
- Full-time
- Communication skills
Quick apply
5d
Antenatal Administrator
Royal Surrey NHS Foundation Trust —Guildford
- £27,106 - £28,850 a year
- Part-time
- Communication skills
7d
Receptionist – Sunday
Vets Now —Staines-upon-Thames
- £15.40 an hour
- Annual leave
1d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Receptionist – Weekend
Vets Now —Guildford
- £14.05 an hour
- Weekend availability
- Annual leave
7d
Patient Services Administrator
Nuffield Health —Haywards Heath
- £25,545 a year
- Full-time
- Customer service
- Organisational skills
- Front desk
- Employee discount
- Gym membership
Front of House Administrator (Zero Hours Contract)
London Gynaecology —London
- £16 an hour
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
1d
Administrator/Patient Services Assistant
WATERLOO HEALTH CENTRE —London
- From £12.71 an hour
- Full-time
- Microsoft Word
- Customer service
- English
- Free parking
Quick apply
2d
Receptionist NHS
Penrose Health —London
- £25,000 - £26,500 a year
- Full-time
- GP surgery experience
- Communication skills
Quick apply
5d
Customer Operations Agent (Collections)
Onmo —London
- £33,000 a year
- Hybrid work
- CRM software
- Customer service
- Negotiation
5d

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Patient Services Team Member

Woodlands and Clerklands Partnership
Crawley

Quick apply

Job details

Part-time | Fixed term contract
£12.21 an hour
2 days ago

Benefits

Store discount
Annual leave
Company pension
Company events
Employee discount
Sick pay
On-site parking

Qualifications

Customer service
Computer literacy
GP surgery experience
GCSE
Front desk
IT
Computer skills
Communication skills

Full job description

Position

20.00 Hours

* Monday 1.30 - 6.30

*Tuesday 8.00 - 12.30

*Wednesday 1.30-6.30

*Thursday off

*Friday 8.00 - 1.30

The successful candidates will have a comprehensive induction into the world of general practice. Previous reception experience is desirable but not essential, a strong understanding of customer services or customer care is important to us as is a strong IT ability

Independent travel to our Horley surgery is essential as you will be working across both sites

Main duties of the job

Ability to operate medical computer system, SystmOne experience preferable. Accurately entering patient details onto the computer system. Receiving of patient telephone requests, booking of appointment, ensuring sufficient information is recorded correctly. Dealing with queries, and signposting to other Healthcare services where appropriate, within a very busy practice.

Patient facing reception duties, welcoming, arriving patients to the surgery and dealing with enquiries. Dealing with referrals to community teams, blood test requests, scanning, prescription queries, daily tasks and various other admin reception duties.

Communicating and assisting with various medical professionals on a daily basis.

An understanding , acceptance and adherence to the need for strict confidentiality

About us

We are a 7 Partner Doctors practice with approximately 17,000 patients across both surgeries in Horley & Crawley.

Our friendly welcoming reception team consists of 15 members who work various shifts between 7am & 8pm

Staff benefits include Company Events, pension , on-site parking, sick pay and blue light discounts

Responsibilities of Patient Services Team

Ability to operate medical computer system
Accurately enter all relevant information / data to the computer System
Explain practice arrangements and formal requirements to new patients, ensuring all practice procedures are complete
Respond to all queries and requests from patient in a polite manner
Receive request for repeat prescriptions and medical certificates, fulfilling these requests within the standards set and updating medical records, bringing any problems to the attention of a Doctor
Ability to enter and recover information from our computer system.
Perform various administration duties that are required to ensure good communications internally and externally to third parties and patients
Ensure reception administration and waiting areas are kept neat and tidy
Ability to use email and be computer literate.

Management of Appointment System

Ensure total familiarity with all appointment systems in effect including regular and incidental variations
Booking of appointments ensuring sufficient information is recorded
Enter requests for home visits onto computer using the correct practice procedure
Monitors proficiency of the appointment system and reports any problems
Ensure all appointments are booked with the correct clinicians and for the correct lengths of time
Care navigate, sign post to other health professional where possible.
Receive and make telephone calls, answering the telephone promptly and making it your responsibility to deal or divert as appropriate.

Start and end of day procedures

To open up premises at the start of the day, making necessary preparation to receive patients
Secure the premises at the end of the day, ensuring the building is totally secure.
Ability to operate Alarm System

Miscellaneous

All staff are required to be available to work overtime to necessary during times of staff sickness, and annual leave. Sometimes only short notice is possible
Staff are required to work at either sites at short notice

Special requirements of the post

Any members of staff must not also be a " patient . Appointed team members are required to re-register with another General Practice
An understanding acceptance and adherence to the need for strict confidentiality
Ability to use own judgement, resourcefulness, common sense and local knowledge.
Possess good communication and customer service skills
Develop a good working relationships with patients and work colleagues
Abide by all Practice and Government procedures/ protocols & policies
When required act as chaperone for any member of the Primary health care team
Ability to cope with change

Health & Safety

To take appropriate safety precautions during working hours
Follow the practice fire procedures
To participate in the training of new staff
Attend staff/ Practice meetings when necessary
Undertake further training / education as necessary

Qualifications

Essential

GCSE grade A to C in English and Maths

Experience

Essential

Customer Service skills
IT knowledge

Desirable

Previous telephone experience
Experience of working in a GP practice, or other receptionist role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration.

Employer name

Woodlands and Clerklands Partnership

Address

Tilgate Way

Crawley

West Sussex

RH10 5BW

Employer's website

https://woodlands-clerklandspartnership.co.uk/

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Part-time

Pay: £12.21 per hour

Benefits:

Company events
Company pension
On-site parking
Sick pay
Store discount

Education:

GCSE or equivalent (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

patients services call jobs in surrey

Patient Services Team Member

Patients Services Call Handler

Self - Employed Children and Young People Assessor - Remote

Lunchtime Teaching Assistant

Companion Call Volunteer

Call Handler/Receptionist

GP Patient Services Team Member

Health Advisor/FOH

Outbound Call Centre Operator

Bank Mammographer

Call Handler NHS - Outbound Sales

Antenatal Administrator

Receptionist – Sunday

Head of CS - Under 18s Services

Receptionist – Weekend

Patient Services Administrator

Front of House Administrator (Zero Hours Contract)

Administrator/Patient Services Assistant

Receptionist NHS

Customer Operations Agent (Collections)

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