Customer care supervisor Work, Jobs in Swindon (with Salaries)

Customer Care Supervisor
GS Yuasa Battery Sales UK Ltd —Swindon
- £35,662.40 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Health & wellbeing programme
- Work from home
Quick apply
Customer Service Team Leader
Ecotricity —Stroud
- £31,000 - £35,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
5d
Supervisor - Pret A Manger
Moto —Chippenham
- £28,500 a year
- Full-time
- Customer service
- Supervising experience
- Communication skills
- Employee discount
- Sick pay
Quick apply
Costa Assistant Store Manager
Scoffs —Swindon
- £30,654 a year
- Full-time
- Customer service
- Supervising experience
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Supervisor - KFC
Moto —Chippenham
- £13.83 an hour
- Full-time
- Supervising experience
- Restaurant
- Communication skills
- Employee discount
- Sick pay
Quick apply
Assistant Manager (Retail)
Aldbourne Post Office, Cafe and Deli —Marlborough
- £24,420.00 - £36,047.70 a year
- Part-time
- Merchandising
- Administrative experience
- Organisational skills
- Free parking
- Store discount
Quick apply
11d
Retail Supervisor
Wickes —Newbury
- £9.46 - £13.39 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
Customer Service Supervisor
B&M Retail —Andover
- £12.89 an hour
- Part-time
- Supervising experience
- Employee discount
6d
Shift Supervisor
Cobra Coffee —Chippenham
- £13.55 an hour
- Part-time
- English
- Supervising experience
- Employee discount
- Life insurance
Assistant Store Manager
Mountain Warehouse —Witney
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
Customer Resolution and Continuous Improvement Team Leader
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
19h
Supervisor - Chow Asian Kitchen
Moto —Chippenham
- £28,505.25 a year
- Full-time
- Customer service
- Supervising experience
- Communication skills
- Employee discount
- Sick pay
Quick apply
5d
Retail Supervisor
Toolstation —Chippenham
- £13.76 an hour
- Full-time
- Employee discount
7d
Maintenance Team Leader
Leaflike —Didcot
- £38,000 - £43,000 a year
- Full-time
- Maintenance
- Supervising experience
- Driving
Quick apply
5d
Retail Assistant Manager
Majestic Wine Warehouses Ltd. —Marlborough
- £29,080.48 a year
- Weekend availability
- Communication skills
- Time management
- Employee discount
10d
Shift Manager
Symbro LTD —Amesbury
- £13.50 an hour
- Full-time
- Customer service
- Quick service & fast food restaurant
- Communication skills
- Annual leave
- Employee discount
Quick apply
3d
Supervisor - 12 Hours
Bestway Group —Trowbridge
- 12 hour shift
- Communication skills
Quick apply
Team Leader
Mountain Warehouse —Newbury
- £13.77 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Optical Supervisor
Specsavers —Tetbury
- Up to £28,000 a year
- Full-time
- Customer service
- IT
- Leadership
- Employee discount
- Sick pay

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customer care supervisor jobs near swindon

Customer Care Supervisor

GS Yuasa Battery Sales UK Ltd
Swindon

Quick apply

Job details

Permanent | Full-time
£35,662.40 a year

Benefits

Health & wellbeing programme
Company pension
Work from home
Enhanced maternity leave
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Management
Customer service
GCSE
Supervising experience
NVQ
Communication skills

Full job description

Job Purpose:

To focus and drive the customer service team on being the best at what they do at all times, ensuring exceptional service excellence in customer account administration and customer support.

Duties and Responsibilities:

Supervise and monitor the performance of the Customer Sales Support team to ensure 100% customer satisfaction.
Ensure that all backorders are reserved in a timely manner.
Ensure that all post delivery issues are investigated fully and in a timely manner, with credits being raised as appropriate.
Responding to and handling customer complaints.
Monitor the Grade of Service (GOS) for telephone calls and Webchat messages through Key Performance Indicator (KPI) analysis to ensure that all forms of contact are answered within performance parameters
Ensure that claims are being raised with carriers within the required timeframes (per carrier), maximising the value of credit being paid to GS Yuasa
Management of attendance times, staff holidays and staff breaks
Carry out performance reviews and report to the Customer Service Manager on any issues or concerns raised and implement Performance Improvement Plans (PIPs) if necessary
Carry out disciplinary reviews in accordance with the company handbook
To liaise with YBSUK Regional Managers on all aspects of account administration
Liaise with the Customer Service Manager regarding the Customer Sales Support team’s training needs
To create, train, review and manage the Quality Management System (QMS) customer service work procedures
Ensure that all customer associated documents and paperwork are being filed in the appropriate files
Provide reports and KPI information to the Customer Service Manager and other department managers upon request
Recruit and train new Customer Care Advisors as and when required

This is a summary job description and not in order or an exhaustive list. You should be prepared when required to undertake any work allocated to you by your manager.

Supplementary Duties and Responsibilities:
N/A

Personal Traits:

Be sales driven with good commercial awareness and work ethic
Be open minded, tolerant, flexible and strong when dealing with issues related to team members
Be capable of delegating work fairly but with authority
Have excellent interpersonal skills
Have excellent listening and communication skills with a good telephone manner
Be IT literate with a high numerate and literate level of competence
Be a good team player
Must be willing to learn new skills and take on extra responsibility when required

Experience and Qualifications:

Educated to at least GCSE / NVQ level 3 standard
NVQ Level 3 / 4 in Customer Service is preferable
Must have proven experience in supervising and focusing a team to achieve specific Customer Service and sales driven targets

Pay: £35,662.40 per year

Benefits:

Company pension
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
On-site parking
Sick pay
Work from home

Work Location: In person

Quick apply

Refine Your Search

customer care supervisor jobs in swindon

Customer Care Supervisor

Customer Service Team Leader

Complaints Team Leader

Supervisor - Pret A Manger

Costa Assistant Store Manager

Supervisor - KFC

Assistant Manager (Retail)

Retail Supervisor

Customer Service Supervisor

Shift Supervisor

Assistant Store Manager

Customer Resolution and Continuous Improvement Team Leader

Supervisor - Chow Asian Kitchen

Retail Supervisor

Maintenance Team Leader

Retail Assistant Manager

Shift Manager

Supervisor - 12 Hours

Team Leader

Optical Supervisor

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