My- IClinic is a modern, fast-growing ophthalmic clinic based in the heart of North London, focused on delivering outstanding, patient-first eye care. Family-owned and co-founded by consultant ophthalmic surgeons Mr John Bolger and Mrs Bola Odufuwa Bolger, the clinic is built on decades of clinical expertise and international recognition in advanced eye surgery and education.
Mr Bolger brings over 30 years of experience in ophthalmology and is a pioneer of micro-incision cataract surgery in the UK, while Mrs Bolger is an internationally acclaimed lecturer and respected leader in the field of ophthalmic surgery. Together, they have created a practice that blends world-class clinical standards with a genuinely supportive and collaborative team culture.
At My- IClinic, innovation, learning, and continuous improvement are part of everyday working life. The clinic embraces modern, efficient ways of working and invests in developing its people, making it an ideal environment for those starting their careers in healthcare. This is a place where you can build real skills, be part of a high-performing team, and contribute directly to improving patients’ lives through exceptional eye care.
The Opportunity
We are seeking a highly organised, compassionate, and professional Medical Receptionist to join our growing clinic team. This is a patient-facing, front-of-house role and the first point of contact for patients, visitors, and clinicians.
As Medical Receptionist, you will play a key role in delivering a welcoming, calm, and efficient experience for every patient. You will manage reception duties, coordinate appointments, support patient pathways, and ensure all interactions reflect empathy, professionalism, and high standards of care. This role is ideal for someone who thrives in a busy clinical environment and takes pride in supporting patients through often sensitive and emotional healthcare decisions.
Key Responsibilities
Front of House & Patient Experience
- Act as the first point of contact for patients, visitors, clinicians, and external partners.
- Greet patients warmly and professionally, supporting them throughout their visit.
- Maintain a clean, organised, and welcoming reception and waiting area at all times.
- Handle patient enquiries, concerns, and questions with empathy, discretion, and professionalism.
- Anticipate patient needs and provide reassurance to reduce anxiety and enhance confidence.
- Open and close the clinic in line with rota requirements.
Patient Journey & Appointment Coordination
- Support patients through their journey from initial enquiry through consultation, treatment, and follow-up.
- Act as a consistent point of contact, ensuring clear communication at every stage.
- Coordinate appointments with clinicians, nurses, and wider teams to ensure smooth patient flow.
- Ensure patients understand appointment details, preparation instructions, and aftercare guidance.
- Arrange follow-up appointments, reviews, and post-treatment checks.
- Track patient progress to ensure appointments and documentation are completed accurately and on time.
Reception, Administration & Clinic Operations
- Book appointments and manage clinician diaries efficiently.
- Process payments, refunds, and invoices accurately and sensitively.
- Manage all incoming communications, including telephone, email, WhatsApp, and digital enquiries.
- Maintain accurate, up-to-date, and GDPR-compliant patient records.
- Scan, upload, and manage clinical and administrative documentation.
- Monitor front-of-house stock levels and support daily clinic operations.
- Provide administrative support to clinicians and senior staff as required.
Enquiry Management & Patient Support
- Respond to patient enquiries in a timely, supportive, and professional manner.
- Follow up enquiries to assist patients with booking appointments without pressure.
- Re-engage previous enquiries where appropriate.
- Support reporting on appointment activity and patient flow.
- Encourage long-term patient relationships through excellent service and care.
Marketing & Patient Engagement Support
- Assist with patient feedback, reviews, and testimonials (with consent).
- Support responses to patient enquiries via social media and digital platforms in line with clinic standards.
- Contribute ideas to improve patient communication and overall experience.
- Support clinic events or engagement initiatives where required.
Governance & Compliance
- Adhere to all clinical governance, confidentiality, and data protection requirements.
- Follow clinic policies, procedures, and best practice guidelines.
- Participate in training, audits, and quality improvement initiatives.
- Escalate any concerns, incidents, or risks appropriately.
- Maintain mandatory training and professional competencies.
Requirements
Essential
- Minimum of 2 years’ experience in a patient-facing reception or front-of-house role.
- Excellent verbal and written communication skills.
- Confident, friendly, and emotionally intelligent communicator.
- Strong organisational and multitasking skills in a fast-paced environment.
- Experience managing appointment diaries.
- Confident using computer systems, email, Word, Excel, and databases.
- Calm, compassionate, and professional manner.
- Excellent attention to detail and time management skills.
- Ability to work Monday to Friday, 8:30–17:30 (40 hours), with flexibility when required.
- Proactive, self-motivated, and solution-focused approach.
- Team player with a flexible and adaptable mindset.
- Commitment to personal development and delivering outstanding patient care.
Desirable
- Experience in healthcare, clinical reception, hospitality, or high-end customer service.
- Familiarity with patient pathways or consultation-based environments.
- Experience using clinical systems such as Pabau CRM, Medisight, or OpenEyes ERM.
- Strong problem-solving skills and ability to anticipate issues.
- Experience supporting events, patient education, or promotional activity.
- Interest in patient engagement, marketing, or social media.
What we offer
Private Medical Insurance post probation
Monday to Friday shift schedule
Rota shifts to support work life balance, time in lieu for additional hours worked
Pension Scheme through Nest
Social Events – Company Fun Friday’s, regular company events
Wellbeing- Organic weekly fruit, discounted treatments post probation
28 days annual leave, inclusive of bank holiday
Free On-site car parking.
Pay: From £27,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Transport links
Application question(s):
- Can you confirm your commute is under 45minutes/ you would relocate closer to N12 9RY?
- Can you share a brief summary of why you have applied for this role?
Work Location: In person
