Housing association Work, Jobs in Tanfield, Dur (with Salaries)

Resident Voice Coordinator
Railway Housing Association —Darlington
- £36,644 a year
- Full-time
- Continuous improvement
Quick apply
12d
Housing Advice Officer
Durham County Council —Durham
- £25,583 - £26,824 a year
- Full-time
- Hybrid work
- Annual leave
Community Housing Team Leader
Railway Housing Association —Darlington
- £44,095 a year
- Full-time
- Team management
Quick apply
12d
Revenues, Housing Benefit, and Financial Assessment OnDemand Officers
Civica —Newcastle upon Tyne
- Full-time
- Hybrid work
- Mentoring
- Contracts
- IT
- Annual leave
- Referral programme
Quick apply
Support Worker Days (Project based)
Oasis Community Housing —Houghton le Spring
- £25,877.80 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
- Free parking
- Sick pay
Quick apply
8d
Senior Information and Feedback Officer (Housing)
South Tyneside Council —South Tyneside
- £48,226 a year
- Full-time
1d
Social Housing Conversions - Construction Contracts Manager
Bailey Capital Investment Group Limited —North Tyneside
- From £32,210.28 a year
- Full-time
- English
- Project management
- Quality control
- Work from home
Quick apply
8d
Bank Project Worker
Sanctuary Supported Living —Hartlepool
- £13.87 an hour
- Customer service
- Microsoft Office
- IT
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Relief Support Worker - North East
Oasis Community Housing —Gateshead
- £13.45 - £13.79 an hour
- Weekend availability
- Care experience
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- Communication skills
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The Riverside Group —Sunderland
- £15.40 an hour
- Part-time
- Microsoft Office
- Administrative experience
- IT
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Sanctuary Supported Living —Hartlepool
- £12.90 an hour
- IT
- Communication skills
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housing association jobs near tanfield, dur

Resident Voice Coordinator

Railway Housing Association
Darlington

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Job details

Permanent | Full-time
£36,644 a year
12 days ago

Qualifications

Complaint handling
Continuous improvement

Full job description

We are looking for a Resident Voice Coordinator to play a key role in ensuring that our residents are heard, understood and genuinely influence the services we provide. This is an exciting opportunity to shape how we engage with residents, strengthen relationships and embed a culture where feedback drives real and meaningful change.

Working closely with the Head of Housing and Resident Services, you will coordinate the delivery of our Resident Engagement Strategy, developing and supporting a wide range of opportunities for residents to get involved. From local engagement activities to organisationwide initiatives, you will help create inclusive, accessible and impactful ways for residents to share their views. You will also take a lead role in supporting and developing our Resident Committee, ensuring members are empowered, well-informed and able to contribute effectively.

Alongside engagement, you will play a central role in managing and improving how we handle complaints and feedback. You will oversee the administration of complaints in line with the Housing Ombudsman Complaint Handling Code, supporting colleagues through investigations and ensuring that every piece of feedback is used as an opportunity to learn and improve. By analysing trends, identifying insights and sharing learning across the organisation, you will help drive continuous improvement and strengthen the overall resident experience.

This is a varied and influential role, where you will also support small-scale service improvement projects, contribute to policy development and help ensure that resident engagement is fully embedded across the organisation. You will work collaboratively with colleagues and stakeholders, building strong relationships and promoting a culture of openness, transparency and accountability.

If you are motivated by making a difference and want to play a key role in shaping resident experience, we would love to hear from you.

To apply for this exciting opportunity, please send your CV and a cover letter setting out why you’re the perfect candidate to [email protected] by 5pm on 5 July 2026.

If you’d like to have a chat about this opportunity, please email [email protected] and one of our colleagues will be delighted to chat to you.

We’re also hosting a live webinar at 6pm on Wednesday 1 July 2026 and you can join us to hear more about this exciting opportunity. The QR code to register for the webinar is included in the pack on our website.

Pay: £36,644.00 per year

Application question(s):

Do you have experience of engaging with customers and acting on their feedback?
Do you have experience of complaint handling and supporting in complaint investigations?

Work Location: Hybrid remote in Darlington DL2 2GL

Quick apply

Refine Your Search

housing association jobs in tanfield, dur

Resident Voice Coordinator

Housing Advice Officer

Community Housing Team Leader

Revenues, Housing Benefit, and Financial Assessment OnDemand Officers

Support Worker Days (Project based)

Senior Information and Feedback Officer (Housing)

Social Housing Conversions - Construction Contracts Manager

Bank Project Worker

Relief Support Worker - North East

Relief Worker

Bank Concierge

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