Workshop controller Work, Jobs in Tewkesbury, Gls (with Salaries)

Assistant Service Manager
Mon Motors —Cheltenham
- £35,000 - £44,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Store discount
- Paid training
Quick apply
Service Advisor/Workshop Controller
Gloucester Landrover —Gloucester
- £30,000 - £35,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Free parking
Quick apply
Service Manager (Automotive)
Baylis Automotive —Gloucester
- Up to £50,000 a year
- Full-time
- Management
- Customer service
- Analysis skills
- Free parking
- Store discount
Quick apply
Service Advisor
Dick Lovett —Tewkesbury
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Vehicle Technician (MET) – Accident Repair Centre
Baylis Automotive Group —Cheltenham
- £35,000 - £40,000 a year
- Full-time
- Maintenance
- Driving
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
4d
Bodyshop MET Technician
Gemini Accident Repair Centres —Worcester
- Full-time
- Heavy lifting
- Power tools
- In-person
- Free parking
- Employee discount
Quick apply
4d

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Service Advisor (Automotive)
Mon Motors —Tewkesbury
As a Service Advisor, you’ll be the key point of contact for customers throughout their vehicle’s time on site. Automotive Service Advisor: 2 years (required).
£30,000 - £35,000 a year
Quick apply
Customer Service Advisor (Automotive)
Baylis Automotive —Cheltenham
As the first point of contact for customers, you will play a key role in delivering an outstanding customer experience while acting as the link between…
£27,000 - £36,000 a year
Quick apply
3d

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Assistant Service Manager

Mon Motors -
Cheltenham

Quick apply

Job details

Permanent | Full-time
£35,000 - £44,000 a year

Benefits

Store discount
Paid training
Annual leave
Company pension
Employee assistance programme
Employee discount
Car scheme

Qualifications

Driving Licence
Customer service
GCSE
Upselling
Automotive service
Leadership
Mechanical knowledge

Full job description

To manage and optimise all aspects of the service department, combining hands-on operational control with leadership responsibilities. This role ensures workshop efficiency, profitability, compliance, and exceptional customer experience while supporting the Aftersales Manager in strategic objectives and taking on the full responsibilities of the service and parts departments in the Aftersales Manager absence.

Job Role:

Ensure customer satisfaction through timely communication and quality service delivery throughout the customer visit.
Act as the senior point of contact for customers, handling escalations and goodwill decisions.
Drive Audi scores and customer retention initiatives.
Support the Service Advisors and Workshop controller in managing daily workshop scheduling and technician allocation for maximum productivity.
Oversee VHC process integrity (quality, pricing, upsell conversion).
Coach Service Advisors and Workshop Controller; lead daily huddles.
Support training plans for technical and customer-facing staff. compliance, and system proficiency such as (Kerridge/Keyloop DMS, process management systems such as RTC, Stack CX, eDynamics, etc.).
Drive accountability and continuous improvement culture.
Recognize and reward high performance; manage underperformance professionally and fairly.

Skills & Qualifications

Experience in service operations in workshop and front-of-house management. (Service Advisor, Workshop Controller or Assistant Service Manager background advantageous).
Strong leadership, coaching skills and conflict resolution.
Commercial acumen and KPI management ability.
Proficiency in DMS/workshop systems and reporting tools.
Knowledge of manufacturer standards, warranty rules, H&S, GDPR/PECR.

Mon Motors Benefits

Joining the Mon Motors Group means you’ll enjoy a comprehensive benefits package, including:

Family run business
30 days annual leave (22 days + 8 Bank holidays)
Increased annual leave with length of service
An extra holiday day to celebrate your birthday
24/7 access to our employee assistance programme
Contributory pension scheme
Life assurance scheme
Car benefit scheme (also available for immediate Family)
Employee discounts on vehicles, MOTs, parts & servicing
Brand accredited training
Career progression: Ongoing support, coaching, and training

Pay: £35,000.00-£44,000.00 per year

Benefits:

Employee discount
Store discount

Experience:

Automotive Senior Service Advisor : 2 years (required)
Service Manager : 1 year (preferred)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

workshop controller jobs in tewkesbury, gls

Assistant Service Manager

Service Advisor/Workshop Controller

Service Manager (Automotive)

Service Advisor

Vehicle Technician (MET) – Accident Repair Centre

Bodyshop MET Technician

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