Application support Work, Jobs in Thundersley, Ess (with Salaries)

Customer Support - ERP Software
Robosol Software UK Limited —Basildon
- £35,000 - £65,000 a year
- Full-time
- ERP systems
- Bachelor's degree
- In-person
- Free parking
Quick apply
eRostering System Support
Mid and South Essex NHS Foundation Trust —Basildon
- £28,392 a year
- Part-time
7h
HELPDESK TEAM LEADER/MEMBER
Riviera Networks —Wickford North
- £26,000 - £36,000 a year
- Full-time
- CRM software
- Azure
- Management
Quick apply
10d
QA Tester
Wayland Games Limited —Brentwood
- £28,684.03 - £37,661.31 a year
- Full-time
- ERP systems
- SQL
- Continuous improvement
- Free parking
- Store discount
Quick apply
7d
IT Support Technician (1st/2nd Line)
FAITHORN FARRELL TIMMS LLP —Orpington
- £25,000 - £26,000 a year
- Full-time
- SharePoint
- IT
- In-person
- Bereavement leave
- Sick pay
Quick apply
Level 3 Support Technician
CST Training LTD —Bexley
- £28,000 - £35,000 a year
- AWS
- JavaScript
- Travel
Quick apply
9d
Customer Service Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Free parking
- Annual leave
Quick apply
IT Developer
Plantexpand Limited —Wickford
- £30,000 - £35,000 a year
- Full-time
- Computer Science
- Engineering
- Windows
- Free parking
- Gym membership
Quick apply
1d
Testing & UAT Coordinator - D365 F&SCM Implementation - Contract
Pineapple Contracts —Aylesford
- Azure
- ERP systems
- Organisational skills
- Free parking
- Annual leave
Quick apply
Junior Full Stack Developer
CST Training LTD —Bexley
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
- Free parking
- Work from home
Quick apply
9d
Senior Analyst
Mid and South Essex NHS Foundation Trust —Southend-on-Sea
- £49,387 a year
- Full-time
- Management
7d
Technical Support Engineer
GAP Group —London
- Full-time
- Microsoft Powerpoint
- Travel
- In-person
- Annual leave
Contact Centre Agent (Nights)
Pinnacle Group —Chelmsford
- £22,285.69 a year
- Night shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Coordinator
SIRM UK Marine LTD. —Chelmsford
- £26,000 - £28,500 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
10d
Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Employee discount
Quick apply
Performance Analyst
Marlborough Highways —Chelmsford
- £30,000 - £32,000 a year
- Microsoft Excel
- Management
- Maintenance
- Free parking
Quick apply
Junior IT Support Analyst
TECNIQ —Witham
- Up to £28,000 a year
- Overtime
- Computer networking
- IT
- In-person
- Free parking
Quick apply
3d
Project Support Analyst
Cancer Research UK —Stratford
- £35,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- Management
- Microsoft Office
4d
Integration & Database Specialist
University of East London —London
- From £53,040 a year
- Business
- School
Weekend Contact Centre Agent
Pinnacle Group —Chelmsford
- £12.21 an hour
- Weekend availability
- Customer service
- Communication skills
- Annual leave
- Sick pay
Quick apply

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application support jobs near thundersley, ess

Customer Support - ERP Software

Robosol Software UK Limited
Basildon

Quick apply

Job details

Full-time
£35,000 - £65,000 a year

Benefits

Free parking
Casual dress
Company pension
Company events

Qualifications

Sage
ITIL Certification
ERP systems
Bachelor's degree
Application support
Communication skills
Help desk
Information Technology

Full job description

About Robosol

Robosol Software UK Limited is a Microsoft Dynamics 365 Business Central partner with over 20 years of experience serving clients in pharmaceutical, FMCG, food and drink, wholesale distribution, and manufacturing. We take pride in long-term client relationships and this role is central to maintaining that standard.

The Role

This is a client-facing support and success role responsible for ensuring our existing BC clients are well-served, well-supported, and getting maximum value from their systems. You will work closely with our delivery and sales teams — the commercial relationship remains with the account manager — but you are the day-to-day face of Robosol for your clients.

The ideal candidate has a functional understanding of Business Central, a calm and organised approach to support escalations, and the interpersonal skills to build trusted, lasting client relationships.

Key Responsibilities

Act as the primary point of contact for a portfolio BC clients on all post-go-live support and operational matters.
Triage, manage, and escalate support issues in coordination with the internal delivery team, keeping clients informed throughout.
Conduct regular check-in calls and periodic reviews with clients to assess satisfaction, system usage, and any emerging needs.
Facilitate smooth handovers from the project delivery team to business-as-usual support at go-live.
Ensure clients are aware of relevant BC release wave features and any changes that may affect their setup.
Identify and flag Phase 2 or expansion opportunities to the relevant account manager — you surface them, sales progresses them.
Maintain accurate client records, support logs, and health status in Robosol’s CRM.
Coordinate and deliver post-go-live training and refresher sessions as needed.
Contribute to improving Robosol’s support processes and client onboarding documentation.

What We’re Looking For

Essential

5+ years in a customer success, application support, or client-facing ERP role.
Working knowledge of Microsoft Dynamics 365 Business Central or NAV or other ERP.
Strong communicator — written and verbal — with the ability to manage client expectations calmly under pressure.
Organised and proactive, able to juggle multiple clients and priorities simultaneously.
A genuine interest in client outcomes, not just ticket closure.

Desirable

Sector experience in pharmaceutical, FMCG, food and drink, or wholesale distribution.
Familiarity with BC licensing, support agreements, and the Microsoft partner ecosystem.
Experience using a CRM or helpdesk platform to manage client portfolios.

Pay: £35,000.00-£65,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking

Work Location: In person

Quick apply

Refine Your Search

application support jobs in thundersley, ess

Customer Support - ERP Software

eRostering System Support

HELPDESK TEAM LEADER/MEMBER

QA Tester

IT Support Technician (1st/2nd Line)

Level 3 Support Technician

Customer Service Agent

IT Developer

Testing & UAT Coordinator - D365 F&SCM Implementation - Contract

Junior Full Stack Developer

Senior Analyst

Technical Support Engineer

Contact Centre Agent (Nights)

Service Coordinator

Analyst, Enterprise Service Desk

Performance Analyst

Junior IT Support Analyst

Project Support Analyst

Integration & Database Specialist

Weekend Contact Centre Agent

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