Guest relations manager Work, Jobs in Timperley, Gtm (with Salaries)

Guest Relations Manager
THG Ingenuity —Manchester
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
Quick apply
Guest Experience Manager
Imagine That! Wigan —Wigan
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
Quick apply
7d
People and Culture Manager
FAIRMONT —Knutsford
- Full-time
- English
- Hotel
- Human resources
Quick apply
Weddings and Events Coordinator
Al Maidah —Manchester
- £27,000 - £36,000 a year
- Weekend availability
- Microsoft Outlook
- Communication skills
- Negotiation
Quick apply
6d
Clubhouse Manager
Prestbury Golf Club Ltd —Macclesfield
- £34,000 - £36,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Flexible schedule
- Sick pay
Quick apply
6d
Guest Experience Manager
Dalata —Manchester
- Full-time
- Hospitality
- Computer literacy
- English
- Employee assistance programme
Quick apply
PR Account Manager
Havas Group —Manchester
- Full-time
Hotel Manager
Brightstar Hospitality Management —Cheadle
- Weekend availability
- Sales
- Microsoft Office
- Hotel
Quick apply
Club Manager | Carbon Padel Club
Carbon Padel Clubs —Rochdale
- From £30,000 a year
- Full-time
- Hospitality
- Management
- In-person
- Free parking
- Store discount
Quick apply
People Advisor (maternity cover) 9 months FTC (Full Time)
Delamere Health Ltd —Northwich
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Referral programme
Quick apply
1d
Reservations Supervisor
The Ivy Spinningfields Brasserie and Roof Garden Manchester —Manchester
- Weekend availability
- Hospitality
- Data analysis skills
- Organisational skills
- Employee discount
Quick apply
22h
Head Concierge
FAIRMONT —Knutsford
- Full-time
- Hospitality
- Management
- English
Quick apply
Operations Manager
Providence Hotels —St Helens
- £45,000 a year
- Weekend availability
- Microsoft Office
- Hotel
- Leadership
Quick apply
General Assistant
Stay Inn Hotel —Manchester
- Full-time
- Bar
- No experience needed
- Hotel
Assistant Reception Manager
Valor Hospitality —Manchester
- £28,000 a year
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Assistant Night Manager
Dalata —Manchester
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
Quick apply
14d
Front Office Supervisor
FAIRMONT —Knutsford
- Full-time
- Hospitality
- Hotel
- Supervising experience
Quick apply
Chamber Maid/ / Room attendent
Stay Inn Hotel —Manchester
- Call to connect
- No experience needed
- Hotel
- Restaurant
Supervisor
Proove West Didsbury —Manchester
- £14.00 - £16.30 an hour
- Part-time
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
6d
Deputy Food & Beverage Manager
The Tytherington Club —Macclesfield
- £33,000 a year
- Weekend availability
- Management
- Communication skills
- Free parking
- Employee assistance programme

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Guest Relations Manager

THG Ingenuity -
Manchester

Quick apply

Job details

Qualifications

Hospitality
Guest relations
Organisational skills
Communication skills
Hotel experience

Full job description

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Guest Relations Manager - King Street Townhouse Hotel & Spa

THG Experience curates a portfolio of exceptional hospitality destinations where considered design, world-class facilities and intuitive service come together.

Each space is crafted with intention - from beautifully designed interiors and industry-leading wellness facilities to chef-led dining and thoughtfully delivered experiences. Our venues set the tone for modern luxury.

King Street Townhouse Hotel

In the heart of Manchester, King Street Townhouse is a luxury boutique hotel where heritage architecture meets contemporary elegance. Set within a striking Grade II-listed building, offering refined city stays, destination dining and memorable events.

Guests experience elegant bedrooms and suites, destination dining, a tranquil spa with thermal facilities, a state-of-the-art gym, private cinema and beautifully appointed event spaces designed for weddings, celebrations and corporate occasions. Explore more about King Street Townhouse Hotel here.

We are now looking for an experienced and passionate Guest Relations Manager to become the face of the hotel and play a key role in shaping the guest journey from arrival through to departure. This is a highly visible role within the business, ideal for someone who thrives in luxury hospitality, has exceptional attention to detail, and takes pride in delivering outstanding service.

Working closely with the General Manager, Front of House Manager, and wider operational teams, you will ensure every guest experience reflects the warmth, sophistication, and high standards that define King Street Townhouse.

What You'll Be Doing

Delivering exceptional, personalised guest experiences at every touchpoint
Acting as the main point of contact for VIPs, regular guests, and special arrivals
Meeting and greeting guests during peak periods and maintaining a strong presence across the hotel
Handling guest enquiries, requests, and complaints with professionalism, empathy, and efficiency
Anticipating guest needs and proactively resolving issues before they arise
Building strong guest relationships to encourage loyalty and repeat business
Maintaining detailed guest profiles and preferences to support tailored service delivery
Managing proposal and celebration packages from enquiry through to completion
Working collaboratively with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless operations
Driving upselling opportunities across bedrooms, packages, and hotel services
Encouraging direct bookings and supporting guest retention strategies
Monitoring and responding to guest feedback across TripAdvisor, Expedia, Booking.com, and other reputation platforms
Analysing guest and colleague feedback to identify opportunities for continuous improvement
Supporting, coaching, and motivating the Front of House team to consistently deliver luxury service standards
Representing the hotel brand professionally and becoming a recognised ambassador for the property
Completing Duty Manager shifts as required

What We're Looking For

Previous experience within luxury hospitality, guest relations, or front office management
A genuine passion for delivering exceptional customer experiences
Strong knowledge of Manchester city centre, including restaurants, nightlife, and hospitality venues
Excellent communication and interpersonal skills
A calm, confident, and solutions-focused approach
Strong organisational skills with the ability to multitask in a fast-paced environment
Experience handling VIP guests and high-pressure situations professionally
A proactive mindset with exceptional attention to detail
Confidence leading, coaching, and supporting teams
Flexibility to work evenings, weekends, and Duty Manager shifts when required

Why Join King Street Townhouse?

This is an opportunity to join one of Manchester's most recognised luxury hotels and become part of a team that is passionate about hospitality, creativity, and delivering unforgettable guest experiences. You'll have the chance to make a genuine impact within a unique and fast-paced environment where service excellence is at the heart of everything we do.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.

Quick apply

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