User experience Work, Jobs in Tong, Shr (with Salaries)

1st Line Technical Support
Computors Limited —Wolverhampton
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
6d
Digital Designer / Graphic Designer / Creative Designer - Bromsgrove/Hybrid - 4 years experience
Mooch Creative Studio —Bromsgrove
- Up to £35,000 a year
- Full-time
- Hybrid work
- Social media management
- Driving
- Organisational skills
- Free parking
- Work from home
Quick apply
9d
Data Analyst
PDSA —Telford
- £42,783 - £45,350 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
- Employee assistance programme
- Employee discount
4d
Technical Manager
Epwin Group PLC —Telford
- Full-time
- Management
- Communication skills
Quick apply
Application Support Analyst
Midland Heart —Birmingham
- £53,044 a year
- Full-time
- Hybrid work
- IT
12d
Volunteer Manager
Pathway Project —Lichfield
- £29,000 - £30,000 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
4d
Interventions Practitioner - HMP Dovegate (20 hours)
Remedi - Restorative Services —Uttoxeter
- From £24,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
5d
Service Colleague (Food Services)
ASDA —Bridgnorth
- £13.10 an hour
- 8 hour shift
- Food service
- Communication skills
- Employee assistance programme
- Employee discount
4d
1st Line Service Desk Engineer
Midland Heart —Birmingham
- £32,269 a year
- Full-time
- Customer service
Digital Marketing Manager M/F/D
Hager Group —Telford
- Marketing
- Administrative experience
- Organisational skills
Director Volunteer Estate
The Council of Reserve Forces' and Cadets' Association —Birmingham
- £72,840 a year
- Full-time
- Management
- Travel
- Contracts
Quick apply
7d
Service Desk Analyst
West Midlands Combined Authority —Birmingham
- £34,780 - £39,188 a year
- Windows
- Microsoft Office
- Organisational skills
4d
Kitchen Assistant
Ashcroft Hollow Nursing Home —Cannock
- £13 an hour
- Part-time
- Nursing home
- Cooking
- In-person
- Free parking
- Employee discount
Quick apply
11d
Graduate Trainee Scheme
GuyKat —Birmingham
- £25,000 a year
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- IT
- Work from home
- Sick pay
Quick apply
3d
Internet Intelligence Investigators Supervisor - Counter Terrorism Policing
West Midlands Police —Birmingham
- £44,700 - £50,949 a year
- Full-time
- English
- Microsoft Office
- Travel
12d
Buvidal Non-Medical Prescriber
Change Grow Live —Birmingham
- £47,792.23 - £53,329.99 a year
- Annual leave
- Employee discount
Service Colleague
ASDA —Dudley
- £12.71 an hour
- 8 hour shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
4d
User Researcher
Capgemini —Telford
- Hybrid work
- AWS
- No degree
- Travel
Simulation & Visualisation 3D Artist
RHEINMETALL —Telford
- Full-time
- CAD
- Agile
- Communication skills
- Annual leave
- Gym membership
3d
Technical Business Analyst
City of Wolverhampton Council —Wolverhampton
- £44,075 - £49,282 a year
- Full-time
- Hybrid work
- Communication skills
11d

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1st Line Technical Support

Computors Limited
Wolverhampton

Quick apply

Job details

Full-time
£28,000 - £32,000 a year
6 days ago

Benefits

Free parking
Casual dress
Annual leave
Discounted or free food
Company pension
Work from home
Canteen
Company events
Car scheme
Sick pay
On-site parking

Qualifications

Microsoft Word
TCP
Microsoft Excel
Microsoft Outlook
Customer service
LAN
Microsoft Office
VoIP
IT support
DNS
Mac OS
Linux
TCP/IP
Communication skills
Active Directory
Help desk
VPN

Full job description

Job Overview

We're looking for a proactive, customer-focused 1st Line Support Engineer to join our End User Support team. You'll be the first point of contact for our customers, helping them with everything from laptop issues to network and VoIP phone problems, and making sure their IT just works. It's a great role for developing your skills in a fast-moving MSP environment, working across different systems and technologies for a varied client base.

Duties

Respond promptly to tickets, calls, and emails logged in HaloPSA, delivering a friendly and professional service every time
Diagnose and fix hardware issues with computers, peripherals, and network devices, often using NinjaOne to remotely check and resolve problems
Support users with Microsoft 365 apps (Outlook, Word, Excel, Teams, etc.) and other everyday business software
Troubleshoot software issues across Windows, macOS, and Linux machines
Help set up and support networking basics including LAN, VPN, DNS, firewalls, and Active Directory
Provide first-line support for our CC VoIP phone systems, helping with handsets, call routing, and basic configuration issues
Manage user accounts and permissions in Active Directory and Microsoft 365
Support our Cyber Security products (email security, backup, security awareness training) and help flag or resolve basic security alerts
Work closely with the wider engineering team, escalating trickier issues to 2nd/3rd line where needed
Log every job clearly and accurately in HaloPSA, following our ticketing and documentation processes
Stay current with new technology and suggest ways we can keep improving how we support our customers
You'll also take part in our out-of-hours support rota, covering weekday evenings (6pm–11pm) and weekends on a rotating basis, roughly once a month.

Qualifications

Some experience in an IT support or help desk role
A solid grasp of networking basics: TCP/IP, LAN, DNS, VPNs, and firewalls
Comfortable working across Windows (client and server) and macOS
Experience supporting desktop hardware, peripherals, and tools like Microsoft Office
Familiarity with Active Directory, and ideally HaloPSA (or a similar ticketing system) and RMM tools like NinjaOne
An interest in or basic understanding of VoIP/telephony and cyber security is a bonus, but full training will be given
Good communication skills, able to explain technical things simply to non-technical customers
A keen eye for detail and a logical approach to troubleshooting
Well organised, with the ability to juggle priorities in a busy support environment

This is a great opportunity for someone who wants to build a career in IT support, in a team that genuinely cares about doing right by its customers.

Additional Benefits:

30 days annual leave (including public holidays)
Monthly company lunch
Reward scheme
Salary car sacrifice scheme
2 working from home days

Job Type: Full-time

Pay: £28,000.00-£32,000.00 per year

Benefits:

Canteen
Casual dress
Company events
Company pension
Discounted or free food
Free parking
On-site parking
Sick pay
Work from home

Ability to commute/relocate:

Wolverhampton WV10 9TG: reliably commute or plan to relocate before starting work (preferred)

Experience:

IT support: 1 year (preferred)
Customer service: 3 years (preferred)

Work Location: Hybrid remote in Wolverhampton WV10 9TG

Quick apply

Refine Your Search

user experience jobs in tong, shr

1st Line Technical Support

Digital Designer / Graphic Designer / Creative Designer - Bromsgrove/Hybrid - 4 years experience

Data Analyst

Technical Manager

Application Support Analyst

Volunteer Manager

Interventions Practitioner - HMP Dovegate (20 hours)

Service Colleague (Food Services)

1st Line Service Desk Engineer

Digital Marketing Manager M/F/D

Director Volunteer Estate

Service Desk Analyst

Kitchen Assistant

Graduate Trainee Scheme

Internet Intelligence Investigators Supervisor - Counter Terrorism Policing

Buvidal Non-Medical Prescriber

Service Colleague

User Researcher

Simulation & Visualisation 3D Artist

Technical Business Analyst

I want to receive the latest job alerts for user experience in tong, shr

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